Orange Flex Reviews: Is It Legit?

Customer Experience

Positive experience44.4% of reviews
Neutral4.4% of reviews
Negative experience51.1% of reviews

~ Based on 45 written reviews from the US App Store.

What users say about Orange Flex

Is Orange Flex Safe?

Orange Flex – offer with eSIM appears safe based on user ratings. AppsHunter Safety Score for Orange Flex is 94/100.

This assessment is based on 1,036 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.4% of ratings point to a safe experience
2.2% of ratings suggest some concerns
4.3% of ratings point to a risky experience

~ Based on 1,036 App Store ratings for Orange Flex.

Is Orange Flex Legit?

Orange Flex – offer with eSIM appears to be a legitimate app. AppsHunter Legitimacy Score for Orange Flex is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Disappeared after 1 1/2 days

Left stranded with no service over the weekend in Poland. Bots gave me a customer service phone number which wasn’t available on the weekend when I really needed it. Come Monday it’s nothing but busy signals, so I’m off to find a new sim card that works.

Amazing, so easy to setup and use

Been struggling to get a sim to use whilst we visit family in Poland regularly and came across this. So easy to setup and get going, was up and running for the whole family within an hour! Super value and the coverage/speed has been excellent. Highly recommend and will be using this going forward for all my trips to Poland. Look out for the amazing offers on the Poland orange site as they are really good and are what made me give this a try. Very happy with how the app makes things so easy to setup and manage. So far been amazing.
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Login bug - need urgent help

I used to have no issues with this app, but now I can’t log in at all. When I enter my email and password and press “Next,” the button just blinks and nothing happens. If I try to sign in with Google, it shows an error saying I’m trying to register instead of logging in, and that “this email already exists in the database.”

I contacted support, explained everything in detail, and even recorded a video - but they told me to write in the in-app chat, which I can’t access because I can’t log in! Please help me, I’m desperate. I need to top up my account through the app, but I’m completely locked out.
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Orange naciąga na abonament

Zgłaszam, że chce przejść na kartę, nie dostaje żadnej odpowiedzi. Zgłaszam znowu że chce przejść na kartę, cisza. Zgłaszam znowu że chcę przejść na karte - Orange informuje że muszę opłacić qbonament, bo inaczej mnie nie przeniosą - mimo, że jak zgłaszałem pierwszy raz mialem aktywny abonament. Oczywiscie jedyna droga do przejscia to kontakt z konsultantem, nie mozna tego zrobic samemu - jednym slowem naciagactwo
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Very convenient & great value

I’m an Australian visiting Europe - namely Poland - and have absolutely loved Orange as a provider and this app. My travel buddy chose an in person off the shelf product with a data allowance that was stratospheric and very cheap (look for the packaged SIM deals that are either 1zł or zero złote - if you are travelling through Poland for up to a Lo to you will have internet calls and SMS for free - even after that month, it’s brilliant value!) I chose the flex app and have been very impressed - it’s easy, logical and comes with incentives: I had approx 10gb (approx: I can’t remember the exact amount) for outside-of-Poland use when we travelled to other EU countries and coupled with accommodation wifi it was very sufficient! Orange has a great rep for good reason.
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Unclear and confusing app with mediocre service

Paid for things I didn’t need to, couldn’t get a refund on two occasions. Roaming is a nightmare with a lot of very technical fiddles needed to make it work. Wouldn’t bother again - worth paying a few zloty extra for reliability and clear tech support.

Great price and service

First time travelling from Canada and ditching out roaming fees. The price is amazing. No issues with service. They made the eSIM easy to use. Will use next time we travel

Terrible UX

The app stops my background music when chatting with support.

Says doing updates

Says ‘see you in a moment’ when I download saying updates happening

Mediocre

Forcing people to change cellular plan (I mean: giving option: accept new plan or leave) is a terrible business practice.

Your Flex Apple Watch app constantly logging off so the widget shows mostly old irrelevant data is a lack of basic app development testing procedure.

If you weren’t the only provider offering two eSIMs with one number for iPhone and Apple Watch in Poland I’d be long gone. Proudly accept one extra star for that.
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Orange flex

Perfect for visitors to Poland, easy installation and use of application, sufficient data.
Excellent plan, I enjoyed it.

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Can’t add Credit card. Useless.

Wspamniała Aplikacja

Aplikacja działa wspaniale. Nigdy nie widziałem tak dobrze działającej aplikacji. Wszystko po prostu działa i nie zawiesza się. Na nic nie trzeba czekać. Ceny są super i łatwo wziąść to co potrzeba. Personalnie mieszkam w UK od długiego czasu i Orange Flex pozwoliło mi trzymać Polski numer w telefonie używając karty eSIM.
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Mr.Peter

Great option for broadband abroad

ESim

So E-sims are kinda bad where it’ll drop your data sometimes, or not text them when it should be, or cause you to use the wrong line.
Overall the data has been phenomenal, no issues.

Slow speed on 5G

Not actual 5G.. the real speed is 5Mb and its in Warsaw !!! Not satisfied ((

Obsluga

Obsluga klienta to kompletne dno - odradzam serdecznie

Weak data 😡😡😡

😡😡😡😡😡😡😡

So far no good.

I just got it and it has told me several times that my identity verification has failed. I look the exact same on my I.d as in the photo I take. And I have yet to get a response from anyone.

Dark Mode

Kiedy będzie dostałem Dark Mode i czy macie w zanadrzu jakieś miłe niespodzianki?

Będzie Dark Mode będzie gwiazdka więcej.

Pozdro ;)