Resilient cruise, July 2025,Greece
This was my first time on Virgin cruise line. The ship itself was laid out very nicely and was spotless clean. The staff was very friendly and attentive.
The shows were fun andplentiful, always something happening. However, we did not enjoy having to stand for whole performances of some shows(there was no seating at all). Strange, as a paying cruiser, seats are a must.
The pool areas were very nice with plenty of seats. I found the one pool hard to get in and out of even with a railing, the steps were too high. Hot tubs were plentiful, right temp and had friendly people.
Our room was roomy even with three people. The bathroom was more spacious than your typical ship bathroom. The counter top was large, the toilet area private with door. Nice feature
On the down side we did not like the food. I felt you are trying too hard for something out of the ordinary, exquisite with unusual food items and prep when all I really want is a home cooked meal without being given strange looking and tasting combinations that have no substitutes except tofu?????? I felt like I was being given one choice take it or leave it. Very frustrating.
Now we did enjoy The Galley especially the salad soup bar!!!! Very good and the French toast and blueberry pancakes wonderful
Ship A
Entertainment Cplus
Food C. For the galley. F for others
Accommodations B
The shows were fun andplentiful, always something happening. However, we did not enjoy having to stand for whole performances of some shows(there was no seating at all). Strange, as a paying cruiser, seats are a must.
The pool areas were very nice with plenty of seats. I found the one pool hard to get in and out of even with a railing, the steps were too high. Hot tubs were plentiful, right temp and had friendly people.
Our room was roomy even with three people. The bathroom was more spacious than your typical ship bathroom. The counter top was large, the toilet area private with door. Nice feature
On the down side we did not like the food. I felt you are trying too hard for something out of the ordinary, exquisite with unusual food items and prep when all I really want is a home cooked meal without being given strange looking and tasting combinations that have no substitutes except tofu?????? I felt like I was being given one choice take it or leave it. Very frustrating.
Now we did enjoy The Galley especially the salad soup bar!!!! Very good and the French toast and blueberry pancakes wonderful
Ship A
Entertainment Cplus
Food C. For the galley. F for others
Accommodations B
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Horrible app
The app is not very user friendly or intuitive. The new app is worse
App is terrible
Most of the time I try and open it I usually have so log back in with the trip details again or it can’t find my booking and I’m left with a useless app
Had to use both apps on cruise
I ended my 7 day cruise on July 6 and had to use both apps depending on what I was looking for or needed. Both apps would lock up and I had to my phone on and off in order to make it work. I was on iOS/iPhone 16. It was very frustrating. Even the LOLz comedian was talking about the app.
Worked in the middle of the ocean!
Worked great ❤️
Very buggy
Please fix iOS app bugs: 1) scrolling too quickly on the discover page will pull the screen back to the top of the page. 2) The app often gets stuck on the loading screen when you open it. These two make it very frustrating
Works just fine
A bit counterintuitive sometimes, but works just fine otherwise
Not a single issue. Clearly reviewers are just non tech savvy
App was brilliant. Was so easy to order ship eats and see what’s on and make bookings. So many negative reviews, maybe people are just nonspecific with technology
A year later still terrible
They invested exactly $0 in making this app usable. Still useless in cruise while on shore (btw, if your CTO claims a technical challenge in making that better, fire him/her, they dont know what they are talking about), still the same refresh issues, development designed navigation, using three different way to talk about the day, date, day number and actual day name which becomes quite hard when there is two Thursdays , which one is it????), and ssooooo many other challenges. And since they changed like 50% of the shows timing, you have to suffer this app to race to update everything. So terrible.
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Poor at notifications
The lack of notifications, reminding you of upcoming activities this problematic. Especially with all the time changes that occur on the boat. To get a warning that something is coming up and reminding you of the time would be very helpful at ship time. But it doesn't remind you of the upcoming things you've put on your schedule. Missing things if you're not paying attention to the time zone change.
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Trash
App doesn’t work. Problems: Sometimes it doesn’t recognize my password and asks me to reset unnecessarily. Never saves my reservation to my account. Treats me like a new user often.
Customer service isn’t helpful. I called with my issues, they couldn’t fix either.
Customer service isn’t helpful. I called with my issues, they couldn’t fix either.
Carrier pigeons would work better
the app on the ship works works than the app on land. Incredibly buggy, locks up, shuts down, just doesn’t work. For the amount of money a cruise costs, we deserve a functional app.
Good app for its intended purpose
This app works great for its intended purpose, which is primarily to be used on the cruise. It does well getting you ready and setting up your travel docs, but shines once you use it on board
Update problem
If you have to check in on your app and dependent on it for booking various things on the cruise then why is it so Terrible to navigate . It requests update for over 3 hours every week and nothing is new !!!!!
Terrible app get it sorted!
Can’t log in when requested details entered are 100% correct. Very frustrating!
Somehow even worse
Got hand it to the developers. Just when I thought this couldn’t get any worse , it did. App Constantly closes for no reason and have to enter again.
Crashes multiple times a day!
This app crashes constantly. I have to delete and re-install it almost daily when cruising. When you open it, it just spins and never loads the content. Fix it!
All I see is water and logo
Downloaded. All I saw was green water and red logo. Waited waited … and deleted it. Thank u
Pathetic app
Pathetic, so annoying to use
Ruined the trip
This is undoubtedly the worst app ever created and what makes it even worse is that you are pretty much dependent on it during the cruise. Probably would not sail on Virgin again and will certainly advise people to avoid unless they make some serious 21st century improvements.
