HEY. SELL ME THE BURGER
I ANSWERED ALL THE QUESTIONS AND THE THE CONTINUE BUTTON JUST JIGGLES AT ME LIKE A I MISSED AN ESSENTIAL DETAIL? ABOUT TOPPINGS? WHY DENY PROGRESSION? WHAT DID I MISS THAT YOU SELL THIS CHEESE BURGER? THIS IS INSANE! YOUD HAVE MY MONEY BY NOW IF THE MENU JUST MOVED FORWARD WHEN I CLICK NEXT DESPITE MISSING TOPPING INFORMATION. IM GOING INSANE GET AN IT GUY TOMMYS THAT LETS PEOPLE SPEND THEIR MONEY EVEN IF MISS DETAIl
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Awful App
Don’t waste your time ordering through the app. Once I hit start order, the wheel just spins and spins. Nothing happens.
Reward?
I downloaded the app, but no free chili cheeseburger ever came up.
Good food. I love Tommy’s but this app is not user friendly.
Where’s my chili cheeseburger?
Good food. I love Tommy’s but this app is not user friendly.
Where’s my chili cheeseburger?
App is worthless
Why have an app if it doesn’t even work. Smh
Needs Work
I recently downloaded this app after seeing it promoted at the local Tommy’s near me.
The first time I went to use it I was really surprised to see that the menu structure on the app does not match the menu at the restaurant. The menus at the restaurants focus on combinations one through four with a variety of à la carte items. However, there is no option on the app to order a combination - you have to order each item separately. For long time customers who are used to ordering combos by numbers it is really annoying.
Also, although the app gave me an ETA for my order, I was not informed that the order was completed sooner than my ETA time. So when I went to pick up my order, it was already completed - my food getting cold and my fries getting soggy. It would be nice if there was some sort of text notification or other means of letting me know that the order was completed before the ETA time.
Finally, with respect to the order number information this is also an area where improve improvement can be made. When you order in person at a Tommy’s, you are given a two digit order number that tells you where you are in the queue. The app does not give you an order number to reference. So when I went to pick up my order, the employee asked me “what’s your order number?” and I had no idea what it was.
Otherwise, the app seemed to work fine. I did appreciate the ability to customize my items when ordering - and especially liked the option to have no ice in my drink! 👍🏻
The first time I went to use it I was really surprised to see that the menu structure on the app does not match the menu at the restaurant. The menus at the restaurants focus on combinations one through four with a variety of à la carte items. However, there is no option on the app to order a combination - you have to order each item separately. For long time customers who are used to ordering combos by numbers it is really annoying.
Also, although the app gave me an ETA for my order, I was not informed that the order was completed sooner than my ETA time. So when I went to pick up my order, it was already completed - my food getting cold and my fries getting soggy. It would be nice if there was some sort of text notification or other means of letting me know that the order was completed before the ETA time.
Finally, with respect to the order number information this is also an area where improve improvement can be made. When you order in person at a Tommy’s, you are given a two digit order number that tells you where you are in the queue. The app does not give you an order number to reference. So when I went to pick up my order, the employee asked me “what’s your order number?” and I had no idea what it was.
Otherwise, the app seemed to work fine. I did appreciate the ability to customize my items when ordering - and especially liked the option to have no ice in my drink! 👍🏻
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