Unsatisfied
Been with this bank over 20 years and this last year has been a nightmare. Holding a payroll check for 10 days and a 401 check . Going into account and taking money out for a loan without approval. I'm seriously considering changing banks .
ORNL mobile app
This app is user friendly and accurate. Makes it easy to track spending
Not 100%
The app is very easy to navigate through.
app is ok
nothing stellar but ok overall
Daily use
I love this app because it allows me to see immediately what activities have occurred and I can transfer money and pay my bills using this
Trash
Log in once per month to do a loan payment and it “forgets” my username and password because it’s been a while since last login. Then when you’re late to do your payment it will of course affect your credit score. App doesn’t even send an email to reset your password if there has been too many attempts. Fix this app, happens monthly, I can’t be the only one.
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Awesome
Been the only credit union for me! Cindy in Jacksboro has taking care of me for 20+ years, she is amazing!
ORNL Banking App
The ORNL Banking App is very convenient and easy to use. It has every thing you need right where you can access it and the support is prompt and very helpful. Very much appreciated!
Doesn’t work
How am I supposed to access anything when the app does not load? I cannot link an account, I cannot pay a bill, I can’t do anything.
Fix this. I know you have enough money.
Fix this. I know you have enough money.
Ok app not great service
Unfortunately we have to go with the least worst option when it comes to doing business in the US anymore.
Response to the robo reply:
You want more info? Hash it out here in public right after you deposit the amount your last screw up cost me plus $400 for the service charge.
Response to the robo reply:
You want more info? Hash it out here in public right after you deposit the amount your last screw up cost me plus $400 for the service charge.
Great app with need for minor improvements
Overall the app is great. Recently I'm having an issue where the transaction info is several days behind. It still shows pending transactions from a week ago that have already cleared. It shows the last cleared transaction as a week ago when several transactions have cleared since then. iPhone 17 Pro Max with iOS 26.5.1. App is updated. I've force-closed to no avail.
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DEBIT ACCOUNT
Very convenient and straightforward. Management and staff are very friendly and willing to assist in any way.
Credit Union rates are the best!
Employees are always eager to give excellent service.
Ok app not great service
Unfortunately we have to go with the least worst option when it comes to doing business in the US anymore.
4/5
Excellent banking app overall. Easy to navigate, quick mobile deposits, fast transfers, and the balance updates are reliable. The app makes everyday banking simple without unnecessary clutter. I especially like the security features and how smooth bill pay and card controls work. Customer service through the credit union has also been responsive when needed. A few minor improvements could be made to loading speed, pay a person is on the low end compared to other banking apps and budgeting tools, but overall this is one of the better financial apps I’ve used. Solid 4/5 experience.”
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Website
Very reliable and accurate
Broke
Again
Hate it
The app constantly logs me out, or says system unavailable every other day. It’s got potential because when it works I line it but the constant bugs in it and failure to load is infuriating
High Car Loans
Been with ORNL for 20+ years. Had a car loan with you. Totaled that car, came back to get loan here, and you were 2% higher than Enrichment. Went with them on the car loan.
Love it
Love the convenience of having everything in my hand! Easy navigation.
Would give it 5stars!
Would give it 5stars!
