Don't bother
Not only do they "require" personal identifying information (ie your birth date and personal phone number) and make it impossible to opt out without contacting customer service and receiving considerable pushback, but then after all of that the app is obsolete. Can't even serve it's one purpose. The reality: how does one trust a medically-natured device for safety and health purposes when the company can't even run an app? They'd save more face if they didn't have an app at all.
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Worst app ever!
This may be the worst app I’ve ever used. It’ll ask if I changed my aligners and I’ll say yes and then it won’t let me select today’s date. Like the app is permanently a day behind?? And my device will be in syncing mode but it won’t properly sync the data and shows that I’m “out of compliance”. I’m not sure I’ve ever used an app as bad as this…
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App missing critical functionality
This app requires a phone number for set up but the functionality for sending an authorization code to your phone doesn’t work, and there is no alternative workflow, so the app is unusable. Disappointing.
Doesn’t connect
It lets me log in, then screen goes blank. Support requests a book report in order to respond. My understanding that this app is for them to see how often we’re using. So oh well, no data for you then
ログインできない
電話番号入力するとすでに登録されている電話番号ですと出てきてログインできない。
Terrible Functionality
Needed to get replacement device due to the first one malfunctioning. I cannot use the new device because you can only have 1 device linked per account and there is no way to remove the old device from my account. I cannot link the new device to a different account under a different email address because the device is permanently linked to my old email address. How can this be overlooked? I cannot use the device I paid for and customer service has not offered a solution after dozens of emails asking for assistance.
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使えない
データが記録されなていないということが度々起こる。矯正の先生には「光照射さえきちんとやっていればアプリに記録されてなくても気にしないで使い続けて」と言われました。為替の関係で価格変動はあれどもこの機器に13万も払ってるのにこの程度のデータ記録もまともにできないの？という感想。
ちなみに歯の移動は順調なので機器に不満はなくアプリへの不満。
ちなみに歯の移動は順調なので機器に不満はなくアプリへの不満。
ゴミアプリ
本当に使いにくいしログインもできない
最低のアプリ
見難い。 使い勝手が悪い。 勝手に使えなくなる。 患者のことを全く考えずに作られたアプリ。 こんなアプリと共に数ヶ月過ごすと思うと憂鬱になる。
New app
The app was just redesigned and it is worse than before :/ everything is a day off, my birthday is 6/8 it shows 6/7, scan from tonight (Tuesday) counted for Monday, wont let me change my aligner count… so disappointed as I was really excited to get to use this new app.
正しく表示しない
新アプリになり見やすくなったが正しく表示されない。毎日かかさずやっていてどうしてもできなかった日はスケジュール帳に書き込むほど真面目にやっている。それなのに過去を見返したら治療見逃し×になってる日がある。昨日は同期後⚪︎になってたのを確認、でも今日×になっていた。
The app will drive you mad!
This is by far one of the most frustrating interfaces I have ever worked with!
It is NOT intuitive!
The support documentation is misleading.
You eventually figure it out after multiple exchanges with support (Support are nice and helpful)
You will miss sessions as the app forces a password reset at a fixed interval but is masking it with “Incorrect login”. When you, finally, give up and try to reset via the automated option the reset email does not arrive (Yes! Checked the Spam folder too).
Now your are back at emailing support.
Whatever the medical benefits - you will hate using it!
It is NOT intuitive!
The support documentation is misleading.
You eventually figure it out after multiple exchanges with support (Support are nice and helpful)
You will miss sessions as the app forces a password reset at a fixed interval but is masking it with “Incorrect login”. When you, finally, give up and try to reset via the automated option the reset email does not arrive (Yes! Checked the Spam folder too).
Now your are back at emailing support.
Whatever the medical benefits - you will hate using it!
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Latest update logged me out, can’t log back in
Unable to use app since it updated. It logged me out and I am unable to log back in with my credentials. Stuck in a cycle of inputting my username and password, hitting login and nothing happens. Please fix!
開けなくなりました
アプリが急に開けなくなりました。
App does not open
Truly hope the $1,000USD for the device is worth it, as the app continues to not allow me to log in. I have uninstalled and installed it several times.
Hopefully they can figure out the problems so we all write better reviews, with an app that actually works.
Hopefully they can figure out the problems so we all write better reviews, with an app that actually works.
App just closes when I try to open
I was using this app for about 2 weeks. Now when I try to open it I just closes. I have rebooted my phone delete it and reinstalled.
This is important for tracking. Horrible app!
This is important for tracking. Horrible app!
Hope device works better than app
You have to constantly connect devise to app by putting it back in tray and then lifting out. So basically it never connects. The problem then becomes the use of the device doesn’t get logged ever. PLUS device instructions were useless. Again I hope device works better than app because it’s VERY expensive.
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