Not connecting
Response from developer
Please power off the massage chair and wait for few minutes and turn it on and try to pair again, if you still encounter any issue, please send the details of your situation to our customer support at apps.support@osim.com.sg. Thanks
bluetooth disconnects in the latest ios update
Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our App support team at apps.support@osim.com.sg? We'll get you up and running.
Good machine, bad app
Response from developer
Hi, We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions! please wait for new improvement in near future.
Bugs
*updated response*
It is not the airbag motor. When the aroma (scent) setting is turned off, that hissing noise went away. When it's on, it's only coming from the right-hand side of the chair. I have contacted the support and at this stage, the response is the same - it's normal! I would like to measure it scientifically so we can both agree there’s an issue.
Response from developer
Hi, regarding loud noise, I believe that is air bag motor noise, if it is very loud please contact OSIM customer service in Australia, as for stop in halfway the program will immediate stop and the roller will stay at whatever the position it is, this is chair firmware behavior, this is normal, if you start another program the roller will go back to home position. If you still encounter any App related issue, please do not hesitate to contact us at apps.support@osim.com.sg, we will help to get it run.
Need to be longer than 15 minutes
Response from developer
Thanks for your feedback, your suggestion have been highlighted to our App team for improvement and this 30 mins massage need to have massage chair firmware update, we need production side to provide more testing and sanity test to ensure no other problem occurred than we are able to update the App. If you have any others problem, please do not hesitate to contact us at apps.support@osim.com.sg. Thanks







