OSIM uDream User Reviews

Name: OSIM uDream
Rating: 3.44444 (9 reviews)

OSIM uDream

OSIM International Ltd

🌟 Lifestyle

💪 Health & Fitness

Top reviews

Most Recent Highest Rated Lowest Rated

Not connecting

The Bluetooth connection doesn’t work since the recent update. I’ve tried redownloading and forgetting the device but didn’t work. The Bluetooth connection works for the speaker only.

tiffyyfanyyy

3 years ago

Response from developer

Please power off the massage chair and wait for few minutes and turn it on and try to pair again, if you still encounter any issue, please send the details of your situation to our customer support at apps.support@osim.com.sg. Thanks

bluetooth disconnects in the latest ios update

my uDream disconnects after using it after a few minutes via the app . the chair itself worked. checked with retail shop and was explained that multiple uDream users suffering this at the moment too :( will rate again once the bluetooth problem is fixed

icejam2007

3 years ago

Response from developer

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our App support team at apps.support@osim.com.sg? We'll get you up and running.

Good machine, bad app

Overall it is a good massage chair in terms of quality and functions. User must create account to login, good for tracking and customization. However, the customization part is not user friendly. The control panel on the chair is very limited, beyond basic. Only three modes, not even a full body button. All massage mode are set to 15 min and cannot change. User should be able to customize it to a longer or shorter section.

Simon Vibul

4 years ago

Response from developer

Hi, We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions! please wait for new improvement in near future.

Bugs

I recently bought an uDream Pro. For some reason, the motors are making a loud noise, this includes noises from the scent release hole on the right-hand side! The app is buggy, it won't stop the program fully if you press the stop button halfway through it. (the motor will stop and park wherever after the stop button is pressed)

*updated response*
It is not the airbag motor. When the aroma (scent) setting is turned off, that hissing noise went away. When it's on, it's only coming from the right-hand side of the chair. I have contacted the support and at this stage, the response is the same - it's normal! I would like to measure it scientifically so we can both agree there’s an issue.

Arvinlee777

4 years ago

Response from developer

Hi, regarding loud noise, I believe that is air bag motor noise, if it is very loud please contact OSIM customer service in Australia, as for stop in halfway the program will immediate stop and the roller will stay at whatever the position it is, this is chair firmware behavior, this is normal, if you start another program the roller will go back to home position. If you still encounter any App related issue, please do not hesitate to contact us at apps.support@osim.com.sg, we will help to get it run.

Need to be longer than 15 minutes

Need to be longer than 15 minutes as the other reviewer said.

Angry bangbang

4 years ago

Response from developer

Thanks for your feedback, your suggestion have been highlighted to our App team for improvement and this 30 mins massage need to have massage chair firmware update, we need production side to provide more testing and sanity test to ensure no other problem occurred than we are able to update the App. If you have any others problem, please do not hesitate to contact us at apps.support@osim.com.sg. Thanks

Too short

agree with everything @casablito1977 wrote. Will add one more feature request to have routines be repeatable or longer than 15min. Having to reset everything every 15min is very annoying. This is not a mall quickie massage. 30-60min routines should easily be the standard.

big38

4 years ago

Response from developer

Not very user friendly

The massage routines available in the app are pretty good, but starting a massage can be very frustrating if you don’t want the default settings. You are required to start each routine in its preset chair position, and you can’t change any settings until after the routine starts. You also cannot change any settings while the routine is paused, so it feels like you have to fight the machine to change any settings. Another annoying design is that you need to keep holding the chair adjustment buttons until it reaches the target position, even for presets like zero gravity, upright and even the required starting position for each massage routine! I have three suggestions to make the app better: 1) Allow settings to be customized BEFORE the routine starts. 2) Don’t force the user to move the chair to the required position for each routine. 3) Users should only need to hold down the position preset buttons for 1 or 2 seconds and then the chair should keep moving until it gets there (comfort, zero gravity, upright and routine start position)

casablito1977

4 years ago

Response from developer

We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions!

Super annoying

It keeps asking me to pair the Bluetooth even when I have no intention of using it throughout the day. So I have to install the app and uninstall every time.

@axefgkkk

4 years ago

Response from developer

We have not had this issue reported to us before, and we'd certainly like to work this through for you. Could you share the details at apps.support@osim.com.sg? And any relevant screenshots would be immensely valuable. Thank you.

Ridiculous

This is a worst app ever

1. U use the app to connect uDream chair, but u still need to go to system settings to manually connect to the speaker if u want to listen music. Why can’t u implement the app to connect both chair and speaker? So troublesome and not user friendly.

2. On top of that, the connection between the app and the chair keeps disconnecting. How will we enjoy the massage if it keeps disconnecting?

3. The app has no user profile concept, everyone has to register for their own use. Each time when switching n between user, u have to log out and login, super annoying

4. The time length for each massage is fixed for short 15 mins. Do u know how annoying this is??? After 15 mins, if u wanna massage again, u have to calibrate the chair for every 15 mins. This is damn stupid

PCK915

5 years ago

Response from developer

We apologise for the difficulties you experienced while using the App. If you would like some assistance or additional information, please contact us via apps.support@osim.com.sg and we will be happy to help you further.

Need further improvements

Doesn’t allow user to adjust LED brightness on touch panel LED lights are too bright in the dark.

Ambience light - doesn’t remember previous setting to switch off

Volume while playing music even at softest level is still too loud, allow smaller adjustments if possible.

Customised massage doesn’t allow customisation for legs and thighs.

Include dark mode for using at night, current colour scheme is too bright.

tenor tab

5 years ago

Response from developer

Hi Thanks for your feedback, may I know what is the phone model you are pairing with uDream App, LED can be adjustable in the App to switch it on and off and adjust the brightness, the volume can be adjust from your phone volume setting. If you still have any problem, you can email us at apps.support@osim.com.sg and provide more information, we may be able to help you. Thanks