app not working
Response from developer
We’re truly sorry that you’re unable to log in to the OSIM App. We understand your frustration and take your feedback seriously. Could you please confirm whether you have successfully registered your account and whether you were able to log in previously, or if you have been unable to log in since the beginning? If you have logged in before, please try uninstalling and reinstalling the App. If the issue persists, kindly email apps.support@osim.com.sg with your massage chair model, phone model, OS version, App version, login ID, and a screenshot or video clip of the error. Our team will investigate the issue and assist you further. Thank you for your patience and understanding.
App is very broken
Response from developer
We’re sorry to hear that the App has been such a frustrating experience. We take your feedback seriously and are committed to improving its stability and usability. If you’re experiencing specific issues, please provide the following information: massage chair model, mobile phone model, mobile phone operating system version, screenshot of the problem screen or operation video, and email the above information to apps.support@osim.com.sg. We will assist you with further investigation and processing as soon as possible. Thank you for your patience and support.
Unusable
And this app try's to collect the fingerprint for no reason.
Response from developer
To help prevent disconnection, please ensure the chair battery is sufficiently charged before connecting to the OSIM App. The PPG function uses your phone’s camera and flash to scan your fingertip and analyse physiological signals, such as heart rate and breathing rate, to estimate your stress level. These results help recommend personalised massage programmes for a more relaxing experience. If the disconnection problem persists, please email apps.support@osim.com.sg with your phone model, phone OS version, and a screenshot or video of the issue. Our team will assist you further.
