OSIM Well-Being appears to be a legitimate app. The AppsHunter Legitimacy Score for OSIM Well is 80 out of 100 points across 7 verification signals from App Store and developer data.

OSIM Well User Reviews

Name: OSIM Well-Being
Rating: 2.1 (7 reviews)

OSIM Well-Being

OSIM International Ltd

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience23.5% of reviews

Neutral14.7% of reviews

Negative experience61.8% of reviews

~ Based on 34 written reviews from the US App Store.

Is OSIM Well Safe?

Not enough ratings yet to assess OSIM Well.

Is OSIM Well Legit?

OSIM Well-Being appears to be a legitimate app. AppsHunter Legitimacy Score for OSIM Well is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

更新后蓝牙没有声音

更新后声音都从ipad发出了，椅子的音响没有声音

jjxxqaz

3 months ago

Response from developer

您好，更新后声音从 iPad 发出，通常是因为蓝牙音频输出切换到了 iPad。请您先尝试以下步骤： 1. 请确认按摩椅已成功连接蓝牙 2. 在 iPad 的蓝牙设置中，重新选择按摩椅音响作为音频输出设备 3. 关闭并重新开启 App 后再测试声音如果仍然没有声音，请提供相关视频发送至apps.support@osim.com.sg给我们进一步检查，谢谢。

U love 3

Had the massage chair for just over a year now, wish the app would have a one tap option instead of having to hold the button down till the massage starts. For a $8k+ massage chair the quality needs to be better, you hear a lot of plastic sound during the massage and the rollers are not smooth when it is massaging. It’s as if the roller is rubbing against the cloth and getting caught. As if there no oil and you’re getting dry massage with the persons hand being rough and not gliding. Response from customer service is long and state its “normal” parameters.

MPX

4 months ago

Response from developer

Kindly note that the massage chair does not support one-tap to start massage, this is because each program is designed with a recommended seating position to ensure optimal effectiveness and to comply with safety standards. We recommend following the preset positioning as guided by the chair for the best massage experience.

The app is hard to use

It’s slow and uses some weird Chinese SSO sign in method. Why can’t we have some standard app?

mikexli

5 months ago

Response from developer

We are sorry that we didn't meet your expectations. Please let us know what we can do to improve. Drop us an email at apps.support@osim.com.sg and we will definitely try to resolve the issue.

App is annoying

Forces new login every 2-3 days. Very annoying

static11

6 months ago

Keeps disconnecting

I was a huge fan of the original chairs. Have since bought a new chair which works off the new app and have had nothing but trouble. Wish I had stuck with the older model - at least it worked!

Lulublue222

10 months ago

App update

The app is not working all of a sudden I can’t log in either from my iPhone or my iPad
I have removed and reinstalled the new Osim well being app but I still can’t sign on. And now I’m stuck using the 3 manual buttons on the side of the chair I called the customer service and I was asked to leave a message here and hopefully someone will be able to fix my problem
Please let me know
Thank you

Sunny Y S Yuen

10 months ago

Log in

Everything works fine except require users to log in once in a while, it’s quite inconvenient for elderly users

JKYU and me

10 months ago

App connection issue

I have the UDream chair. Recently the Bluetooth connection drops so often that it’s impossible to run the program through the app. I reached out to customer service, but they told me they can’t do anything about the app issue, which was very disappointing.

UDream user

a year ago

Malfunction

The new version suddenly disconnected to the chair, but the chair was still working. It is a must to fix this bug.

Gti bear

a year ago

Painful to use

This app literally log you out EVERYDAY. When you just want to sit down and relax and get some good massage, hey, first, you’ll have to log in again. If this is by design, something is wrong with Osim team. If not, please fix it.

0oEStHeRo0

a year ago

Response from developer

We encourage customers to use the app daily; by doing so, it won't log you out. If you have login issues, you can register using your Facebook, Gmail, or Apple ID instead, which will eliminate the need to enter your password each time. If you continue to experience any issues, please don't hesitate to contact us at apps.support@osim.com.sg, and we will be happy to assist you further.

Good customer service and good quality massage chair

mthom7890

a year ago

Response from developer

Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)

App keeps crashing

This version of the app keeps crashing after about a minute of connection with the chair! Never used to happen before this update, can you please fix?
(Occurring on all 4 devices I’ve tried, so it must be the app)

Oli.chere

a year ago

uDiva Sofa

Having a Server Error with code 31000

gavqvjw

a year ago

Bugged out app

App stopped working after update. 👎 next upgrade won’t be getting an OSIM massage chair that relies on their app for product features

MiniSouffle

a year ago

Substandard software support

Most features are only accessible within the app and it’s poorly developed that it compromises the hardware product. My uDream pro massage chair only has a few feature when the app doesn’t work. Can you remind me why I paid $14000 CAD for this massage chair?

Firebathero

a year ago

Stupid and frustrating

You need to log on twice if you want to connect your device to the speakers—a clear sign of how stupid the original design is. I have owned the massage chair for about two years and have got logged out by it for no reason a few times. Logging back on is frustrating. It’s a massage chair which is not portable and we just use our device as a remote. There’s no cybersecurity concern at all if they don’t ask for personal information like phone number. A simple blue tooth connection should do it.

Tiger&Goat

a year ago

Quite possibly the worst App I’ve ever owned

Seriously I bought an eye massager. I don’t have the time to reset the app every single time I want to use the $300 eye massager… now it asked me to update the app and it won’t download. If you guys are going to sell expensive hardware invest in a team outside of India Fiverr techs to write your apps 🤦🏻‍♂️

dwk777

a year ago

Response from developer

Dear User, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at apps.support@osim.com.sg. We will help you at the earliest.

Works

For real

GemeniBK

a year ago

Response from developer

Thank you for taking the time to write this review. Your kind words encourage us greatly.

Constant disconnects, keeps signing out when the app crashes the whole thing stops working

Terrible app, previous versions of the chair is better without the app and need for Bluetooth connectivity. App constantly errors out and automatically disconnects you and it’s a struggle to sign back in due to errors. It’s a massage chair you don’t need an app, previous versions of the chairs worked perfectly fine with a controller.

Fuzz cake

a year ago

Massage stops after a few minutes. Loses connection

I’ve already email about this but have been asked to send a video. When you record the screen the phone does not go to sleep and thus the session doesn’t abruptly stop. If I manual turn off the screen the massage will stop in approx two minutes. If I let the screen turn off automatically the massage will stop about two minutes after the screen automatically turns itself off. The must be some keepalive issue with the program. Does not happen with the old app.

sumisu3

a year ago

Response from developer

We are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at apps.support@osim.com.sg to provide below information for our investigation: 1. What is the OSIM product you are pairing with 2. What is your phone device model 3. What is your phone device operating system iOS 17 or 18 4. Was the massage chair disconnected with App when the massage stop We will help you at the earliest.