Osprey Reviews: Is It Legit?

Customer Experience

Positive experience35.3% of reviews
Neutral14.7% of reviews
Negative experience50.0% of reviews

~ Based on 34 written reviews from the US App Store.

Is Osprey Safe?

Not enough ratings yet to assess Osprey.

Is Osprey Legit?

Osprey: EV Charging appears to be a legitimate app. AppsHunter Legitimacy Score for Osprey is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

IT issues

The Google sign up pathway freezes when interacting with the password manager (OSX). Thus for me, sign up is impossible.

Not worked

Faulty charging pumps. Didn’t work at all.

No connection to the app

Tried this for the first time today unfortunately there is no signal to EE from the brackley charging station ! So used the onscreen instructions and paid the full price ,charged very quick but at a cost !

Response from developer

Hi there, we are really sorry to hear you were caught out by signal at Brackley and completely understand your frustration at missing out on the cheaper charging offered through the app. We're working to improve connectivity at our locations across the network. Once again, we are sorry for the experience you had and greatly appreciate the feedback. Thanks, Team Osprey

Unreliable Chargers

Chargers are very often not functioning properly causing a lot of inconvenience and loss of valuable time

Lutterworth charge point

ID ENG 0103 chadamo never seems to work!!!!

Osprey charging

Efficient working charger. Charged just over 25kw and won a free 20kw charge session. Makes up for the expensive price of 82p kWh

Response from developer

Thanks so much for the review! We are delighted you had a great experience and even picked up a Hatch Card win. We really appreciate you charging with us and hope to see you on the network again soon. Thanks, Team Osprey

Not fast

Not fast and expensive

Terrible app

The app logs me out every few weeks and it’s a pain to log back in. Those silly egg games don’t help when you’re in a rush, just switch them off.

Useless and expensive

Plug and play - no, multiple attempts never connects have to move to another charge pay through the nose. Why bother.

Ev charging

App a bit complicated to start with but once masters easy to use and support team on the phone are excellent

Response from developer

Thanks so much for your feedback, we really appreciate it! We're glad to hear that things got easier with the app over time, and it’s lovely to hear our support team made a good impression. If you ever need a hand again, we’re always here to help. Thanks, Team Osprey

Why so expensive? Cheaper nearby!

There is no reason that these chargers should be so expensive when a mile away there are chargers at a supermarket which are equally fast but 10p/kw less. Ospray clearly haven't done any local research. Fools

Meh

One out of order completely, on only charges at 8kW. Not great

Choosing charger

When using the App, the map locator sits right on top of the charger pin so it’s difficult to activate the charger list to choose from. It should auto-populate the list based on your location. Why tell it where you are when the map in the app knows already? It tool 10 mins to figure this out, phone reboots, connectivity config changes etc.
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Response from developer

Hi there, thanks so much for taking the time to write a review. Your feedback is really helpful, and we’re currently reviewing how we can make the app more intuitive and seamless to use. Auto-populating the charger list based on location is a great suggestion, and we’ve passed it on to our development team. Thanks again for taking the time to share your experience, it really helps us improve! Team Osprey

Easy enough and simple to use

Updates with new charging locations quickly and is great with the live updates on how many charging are being used

Trouble free charging

My preferred method of charging my car. Easy, no hassle, charging.

Always working

Three machines that you can always depend on to be working👍🏽👍🏽👍🏽😔

The best charging app I have used

Very intuitive and easy to use.

Not good enough

5% summer Summer discount, big deal. When are all these public charger companies going to get real and start charging a fair price 79p/kWh on average in the UK and around 25p/kWh in Europe.
Truly rip-off Britain !

Rubbish charging in all respect

I tried using the Osprey charger and failed to be able to connect my vehicle despite repeated phone calls and attempts to follow the instructions on the machine . The machine kept asking me to retry and took four payments of £25 on my credit card. I did not get to use any electricity at all! He did not charge my car. I am now trying to contact them to get my money back.
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Payment issues

Another EV app which has issues loading payment methods. Useless, why can’t you just pay with a card like you would petrol?

Response from developer

Hi there, using the Osprey app to pay is not mandatory and is an option for those who prefer it. We accept contactless bank card on all of our chargers and always will. I am sorry to hear that you have had issues paying via the app. Can you please email support@ospreycharging.co.uk with further information about the issues so that we can investigate further? Thank you, Team Osprey