Clinics
I just downloaded this and was “assigned” to a clinic that I’ve never brought our pets to. There doesn’t appear to be an option to remove or change this.
Apple: please let me leave 0 stars
I wonder how many animals this app/system has led to the death of.
Two fatal flaws:
1. It ARCHIVES conversations inappropriately. I can’t tell you how many times I’ve explained something in detail in a message to my vet, and then Otto archived it randomly and the vet is like “Uhhh I’m not sure what you’re talking about” and then I have to explain it again. Other times, it does it in the middle of a conversation. It doesn’t help that when I expressed frustration over this, my vet’s office was like “Sometimes we archive things; sometimes the app does it. If you want a better experience? Call us on the phone.”
2. It MERGES conversations—doesn’t let you have multiple conversations with the vet going at once. It has happened to me numerous times. Each time I complain to my vet and say “Please don’t forget the first thread!” and every time they forget. Nightmare. For example, earlier today I started a chat with my vet sending a video that shows my cat might be having a seizure. They need to leave the conversation open, so that the woman at the desk can get my vet to look at it/respond to it tomorrow (there’s a low probability she’ll remember—but that’s not an Otto problem). Then, I started a SEPARATE conversation tonight asking them to confirm that each of my cats received 4 very specific tests—and Otto MERGED THIS into the other conversation!!! So then I sent a message to my vet begging them to not forget the first topic, about the video. I said, “Since Otto can’t stay organized, I hope you guys can.” (Again, they forget every time, so…)
Also, is it just my vet’s setup, or does Otto not have a section for viewing your pets’ medical records period? Insanity.
Shame on this terrible thing. I posted this on Google Reviews, too. And I will probably leave a similar review mentioning Otto on Google Reviews for my vet. And I may stop going to this vet.
Two fatal flaws:
1. It ARCHIVES conversations inappropriately. I can’t tell you how many times I’ve explained something in detail in a message to my vet, and then Otto archived it randomly and the vet is like “Uhhh I’m not sure what you’re talking about” and then I have to explain it again. Other times, it does it in the middle of a conversation. It doesn’t help that when I expressed frustration over this, my vet’s office was like “Sometimes we archive things; sometimes the app does it. If you want a better experience? Call us on the phone.”
2. It MERGES conversations—doesn’t let you have multiple conversations with the vet going at once. It has happened to me numerous times. Each time I complain to my vet and say “Please don’t forget the first thread!” and every time they forget. Nightmare. For example, earlier today I started a chat with my vet sending a video that shows my cat might be having a seizure. They need to leave the conversation open, so that the woman at the desk can get my vet to look at it/respond to it tomorrow (there’s a low probability she’ll remember—but that’s not an Otto problem). Then, I started a SEPARATE conversation tonight asking them to confirm that each of my cats received 4 very specific tests—and Otto MERGED THIS into the other conversation!!! So then I sent a message to my vet begging them to not forget the first topic, about the video. I said, “Since Otto can’t stay organized, I hope you guys can.” (Again, they forget every time, so…)
Also, is it just my vet’s setup, or does Otto not have a section for viewing your pets’ medical records period? Insanity.
Shame on this terrible thing. I posted this on Google Reviews, too. And I will probably leave a similar review mentioning Otto on Google Reviews for my vet. And I may stop going to this vet.
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Customer account access
I currently reached out to the customer support team for this app regarding my information being on two different help a parent of mine and my grandparent accounts to schedule appointments for their pets them to their pets and to have communication with the vet. One of my local clinics is a provider through this app. Up until the recent updates I haven’t had a problem this for two different accounts to help family as I stated.
But they are making it difficult to keep both accounts open under my information .
I helped my family members make these appointments and tech their pets to these appointments. Haven’t had trouble up until these recent updates with keeping up with both. But now they are trying to make me choose which account to have access to more. That’s unfair.
I won’t be recommending this app to anyone else I know.
But they are making it difficult to keep both accounts open under my information .
I helped my family members make these appointments and tech their pets to these appointments. Haven’t had trouble up until these recent updates with keeping up with both. But now they are trying to make me choose which account to have access to more. That’s unfair.
I won’t be recommending this app to anyone else I know.
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awful
i left my vet for making me use this absolutely awful app. no support whatsoever and the app functionality is a joke. absolutely useless support. these guys need to be kicked off the app store.
Useless
No button for making appointments, no button for starting conversations.
