Good Therapist, Glitchy App
My husband and I did Our Ritual for several months, 10 or 11? Raella, our therapist, was absolutely amazing. I can't say enough good things about her and how much she helped us better ourselves and our communication together. I miss our sessions with her. If I could give her 10/5 stars I would.
However, the app itself was EXTREMELY frustrating. Homework and lessons being locked, submitted homework not appearing on the other end, long waits for customer service to respond... It was pretty horrendous for the amount we were paying. When the homework and videos did work, they weren't awful. The only reason we stayed was because of how much we enjoyed our sessions with Raella.
However, the app itself was EXTREMELY frustrating. Homework and lessons being locked, submitted homework not appearing on the other end, long waits for customer service to respond... It was pretty horrendous for the amount we were paying. When the homework and videos did work, they weren't awful. The only reason we stayed was because of how much we enjoyed our sessions with Raella.
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PPufferFishPower
Great therapist, terrible company
The company is a money grab. They’ll auto-renew your subscription and refuse to cancel/refund. Customer service is extremely rude and aggressive. Any chance we would’ve continued was destroyed by how bad customer service was!
EEWW24
Steer clear
This app has unreasonable cancellation policies, they are the Planet Fitness of therapy, they sign people up, hope they don’t make their sessions and then allow no cancellations at any time without being fully charged
Rrowsakf
Stay away
Hopefully my experience was not a common theme. It’s a good idea, but terribly carried out. Had frequent scheduling issues that our expert was unable to resolve due to software limitations.
My real issue is OurRitual refunded my subscription after I asked for documentation of admissions to crimes committed against me while in sessions.
OR may be well suited for some couples learning how to communicate, but if you have been subjected to domestic battery or assault, stay away from OR and get a lawyer.
My real issue is OurRitual refunded my subscription after I asked for documentation of admissions to crimes committed against me while in sessions.
OR may be well suited for some couples learning how to communicate, but if you have been subjected to domestic battery or assault, stay away from OR and get a lawyer.
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Rreidenator
Response from developer
We hear you and we're genuinely sorry our service wasn't the right fit this time. Our team reached out to you directly regarding this matter and resolution. If there's anything more we can do, please reach us at escalation-management@ourritual.com.
A waste of time and money
While I genuinely enjoyed my 3-month therapy sessions, the app was consistently glitchy throughout. When I was ready to end my subscription, I communicated directly with my therapist, who confirmed I was all set after the paid period — no further action needed on my part.
Instead, I was charged again for a service I’m no longer using, on an app I can no longer even access, without my authorization. I’ve now spent over a month trying to resolve this with customer service, and I’m no closer to a resolution. Every interaction ends with “we’re escalating it” and “please wait” — with nothing to show for it.
The billing practices are deceptive, the customer service is the worst I’ve experienced since first downloading the app, and the app itself still doesn’t function reliably. 0/10. Do not recommend.
Instead, I was charged again for a service I’m no longer using, on an app I can no longer even access, without my authorization. I’ve now spent over a month trying to resolve this with customer service, and I’m no closer to a resolution. Every interaction ends with “we’re escalating it” and “please wait” — with nothing to show for it.
The billing practices are deceptive, the customer service is the worst I’ve experienced since first downloading the app, and the app itself still doesn’t function reliably. 0/10. Do not recommend.
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LLizard515151515
Response from developer
Thank you for your feedback. We're sorry for the frustration you experienced with the app, customer service, and billing. Clear and transparent subscription management is our priority, and we take this seriously. One of our managers has personally reached out to you through a support ticket to get this resolved. Please check your messages and reply when you can. We genuinely look forward to making this right for you!
