Stay away
My real issue is OurRitual refunded my subscription after I asked for documentation of admissions to crimes committed against me while in sessions.
OR may be well suited for some couples learning how to communicate, but if you have been subjected to domestic battery or assault, stay away from OR and get a lawyer.
Response from developer
We hear you and we're genuinely sorry our service wasn't the right fit this time. Our team reached out to you directly regarding this matter and resolution. If there's anything more we can do, please reach us at escalation-management@ourritual.com.
A waste of time and money
Instead, I was charged again for a service I’m no longer using, on an app I can no longer even access, without my authorization. I’ve now spent over a month trying to resolve this with customer service, and I’m no closer to a resolution. Every interaction ends with “we’re escalating it” and “please wait” — with nothing to show for it.
The billing practices are deceptive, the customer service is the worst I’ve experienced since first downloading the app, and the app itself still doesn’t function reliably. 0/10. Do not recommend.
Response from developer
Thank you for your feedback. We're sorry for the frustration you experienced with the app, customer service, and billing. Clear and transparent subscription management is our priority, and we take this seriously. One of our managers has personally reached out to you through a support ticket to get this resolved. Please check your messages and reply when you can. We genuinely look forward to making this right for you!
Deceptive and hidden pricing
My experience with the Therapist on the app has been wonderful but every month the subscription renews at a higher price even though I was locked into a fixed price 6-month subscription.
I felt the company is using hidden pricing and deceptive practices for billing which makes me completely distrust this company
Response from developer
Hi! Thank you for taking the time to share this. We're sorry about your billing experience and would love to help. Please contact us at support@ourritual.com with your account email, we'll personally take care of this for you.
App is SO buggy and support is SO slow
Constantly during our initial 4 week plan we kept losing access to the group chat with our provider. We were told to just email support about it. Support took well over a week to respond to our first support inquiry.
Then there doesn’t seem to be any easy way to access the session as a group as you can only access everything via the mobile app (not on a desktop) so you waste precious minutes of your already short 40 minute session just working out receiving a Zoom link from your provider so that everyone in a couples session can access the call.
The homework/pathway work for couples is very canned and a bit AI feeling. It’s not terrible but it certainly is not personalized in any sort of a way. It’s just predetermined homework that every couple would receive for a very broad subject like “Communication Issues” for example.
Then there were multiple times during our first 4 weeks that we had to uninstall and reinstall the app just to get the update so that the app would function at all as it doesn’t give a simple update option within the App Store.
On top of all of this…whenever we decided not to continue with this service and tried to cancel our account, we were unable to do so automatically despite that this is how it’s advertised “Cancel anytime” but we actually had to email the very slow responding support to get this done. I’m glad I didn’t wait until the last minute or we’d have been charged again while waiting for support to cancel our subscription.
The reason for 2 stars instead of 1 is that we did like our provider fine but overall the entire app experience is enough of a nightmare to justify avoiding this and paying a higher price elsewhere for sure.
Response from developer
Hi! We're really glad your experience with your Expert was a positive one. We're sorry the app didn't live up to that same standard - feedback like yours is what helps us improve. Could you reach out to us at support@ourritual.com with the email linked to your account? We'd love to connect directly, hear more, and see what we can do for you.
