They take your money while providing no service
I was charged automatically for 3 months for almost 900 USD and only had 2 therapy sessions. At the end of our second session we told the therapist that we need to pause and we agreed on the plan but I did not know I have to pause from the app and my therapist did not inform me. Monthly charges continued till I figured out I have to do that in the app. The therapist was not helpful and just agreed with whatever we said.
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Terrible Refund and Billing Process - BEWARE
I wanted this to work, which makes the experience that much more frustrating.
My main issue is with the billing and refund process. The cancellation terms are not made clearly upfront, and when I reached out about a refund for sessions I barely used, I was denied and pointed to fine print buried in their Terms of Use. No goodwill, no flexibility, no attempt to meet me halfway.
I’ve since escalated formally (ticket CS-22711) and made clear I’m prepared to dispute the charge with my card issuer and file complaints with the FTC and Maryland Attorney General if this isn’t resolved. I’d rather not go that route — but their customer service has given me no other option.
If you’re considering OurRitual, go in knowing that the 14-day money-back guarantee has conditions that aren’t prominently disclosed, and that getting a refund — even for unused sessions — is an uphill battle. Proceed with caution.
My main issue is with the billing and refund process. The cancellation terms are not made clearly upfront, and when I reached out about a refund for sessions I barely used, I was denied and pointed to fine print buried in their Terms of Use. No goodwill, no flexibility, no attempt to meet me halfway.
I’ve since escalated formally (ticket CS-22711) and made clear I’m prepared to dispute the charge with my card issuer and file complaints with the FTC and Maryland Attorney General if this isn’t resolved. I’d rather not go that route — but their customer service has given me no other option.
If you’re considering OurRitual, go in knowing that the 14-day money-back guarantee has conditions that aren’t prominently disclosed, and that getting a refund — even for unused sessions — is an uphill battle. Proceed with caution.
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Wonderful Platform
I love the way Our Ritual uses a variety of tools, from educational videos to journaling emotions to meeting with an expert, in order to learn and achieve goals.
Don’t do it
This is coaching marketed as therapy.
It’s not actually cheaper or more effective than therapy.
If you’re comparing prices compare it to a life coach. Hard to connect or feel understood online with such short sessions and not a lot of baseline understanding of who we were.
Getting billing issues addressed was wildly complicated and frustrating.
The videos are decent but it also feels like content you could just get from YouTube and then discuss after. The frameworks make sense. And meeting weekly - my partner and I are in a rhythm of doing that to check in meaningfully which I like.
The cost and how this is marketed do not make sense.
Go to therapy.
It’s not actually cheaper or more effective than therapy.
If you’re comparing prices compare it to a life coach. Hard to connect or feel understood online with such short sessions and not a lot of baseline understanding of who we were.
Getting billing issues addressed was wildly complicated and frustrating.
The videos are decent but it also feels like content you could just get from YouTube and then discuss after. The frameworks make sense. And meeting weekly - my partner and I are in a rhythm of doing that to check in meaningfully which I like.
The cost and how this is marketed do not make sense.
Go to therapy.
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Highly Recommend
When my wife said let’s go to couples therapy, I rolled my eyes. No more. One of the best decisions that we’ve made in our 28 years of marriage. Thanks to our outstanding relationship coach, Eli Shine, at OurRitual!
