OurRitual: Couples Support appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for OurRitual is 73 out of 100 points across 7 verification signals from App Store and developer data.

OurRitual User Reviews

Name: OurRitual: Couples Support
Rating: 4.6 (306 reviews)

OurRitual: Couples Support

Ritual Health Technologies INC

💪 Health & Fitness

Customer Experience

Positive experience28.1% of reviews

Neutral0.0% of reviews

Negative experience71.9% of reviews

~ Based on 32 written reviews from the US App Store.

Is OurRitual Safe?

OurRitual: Couples Support appears safe based on user ratings. AppsHunter Safety Score for OurRitual is 91/100.

This assessment is based on 306 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.8% of ratings point to a safe experience

0.0% of ratings suggest some concerns

9.2% of ratings point to a risky experience

~ Based on 306 App Store ratings for OurRitual.

Is OurRitual Legit?

OurRitual: Couples Support appears legitimate, with a few gaps. AppsHunter Legitimacy Score for OurRitual is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Stay away

Hopefully my experience was not a common theme. It’s a good idea, but terribly carried out. Had frequent scheduling issues that our expert was unable to resolve due to software limitations.
My real issue is OurRitual refunded my subscription after I asked for documentation of admissions to crimes committed against me while in sessions.
OR may be well suited for some couples learning how to communicate, but if you have been subjected to domestic battery or assault, stay away from OR and get a lawyer.

reidenator

20 days ago

Response from developer

We hear you and we're genuinely sorry our service wasn't the right fit this time. Our team reached out to you directly regarding this matter and resolution. If there's anything more we can do, please reach us at escalation-management@ourritual.com.

A waste of time and money

While I genuinely enjoyed my 3-month therapy sessions, the app was consistently glitchy throughout. When I was ready to end my subscription, I communicated directly with my therapist, who confirmed I was all set after the paid period — no further action needed on my part.

Instead, I was charged again for a service I’m no longer using, on an app I can no longer even access, without my authorization. I’ve now spent over a month trying to resolve this with customer service, and I’m no closer to a resolution. Every interaction ends with “we’re escalating it” and “please wait” — with nothing to show for it.

The billing practices are deceptive, the customer service is the worst I’ve experienced since first downloading the app, and the app itself still doesn’t function reliably. 0/10. Do not recommend.

Lizard515151515

a month ago

Response from developer

Thank you for your feedback. We're sorry for the frustration you experienced with the app, customer service, and billing. Clear and transparent subscription management is our priority, and we take this seriously. One of our managers has personally reached out to you through a support ticket to get this resolved. Please check your messages and reply when you can. We genuinely look forward to making this right for you!

Deceptive and hidden pricing

Having tried Our Ritual for 6 months, I’m extremely disappointed by the deceptive pricing and hidden price escalations for subscriptions within the app.

My experience with the Therapist on the app has been wonderful but every month the subscription renews at a higher price even though I was locked into a fixed price 6-month subscription.

I felt the company is using hidden pricing and deceptive practices for billing which makes me completely distrust this company

Pj173304

2 months ago

Response from developer

Hi! Thank you for taking the time to share this. We're sorry about your billing experience and would love to help. Please contact us at support@ourritual.com with your account email, we'll personally take care of this for you.

App is SO buggy and support is SO slow

Honestly, I wanted to love it as the price is definitely lower versus competitors but the app is so buggy.

Constantly during our initial 4 week plan we kept losing access to the group chat with our provider. We were told to just email support about it. Support took well over a week to respond to our first support inquiry.

Then there doesn’t seem to be any easy way to access the session as a group as you can only access everything via the mobile app (not on a desktop) so you waste precious minutes of your already short 40 minute session just working out receiving a Zoom link from your provider so that everyone in a couples session can access the call.

The homework/pathway work for couples is very canned and a bit AI feeling. It’s not terrible but it certainly is not personalized in any sort of a way. It’s just predetermined homework that every couple would receive for a very broad subject like “Communication Issues” for example.

Then there were multiple times during our first 4 weeks that we had to uninstall and reinstall the app just to get the update so that the app would function at all as it doesn’t give a simple update option within the App Store.

On top of all of this…whenever we decided not to continue with this service and tried to cancel our account, we were unable to do so automatically despite that this is how it’s advertised “Cancel anytime” but we actually had to email the very slow responding support to get this done. I’m glad I didn’t wait until the last minute or we’d have been charged again while waiting for support to cancel our subscription.

The reason for 2 stars instead of 1 is that we did like our provider fine but overall the entire app experience is enough of a nightmare to justify avoiding this and paying a higher price elsewhere for sure.

kriskoeh

2 months ago

Response from developer

Hi! We're really glad your experience with your Expert was a positive one. We're sorry the app didn't live up to that same standard - feedback like yours is what helps us improve. Could you reach out to us at support@ourritual.com with the email linked to your account? We'd love to connect directly, hear more, and see what we can do for you.

They take your money while providing no service

I was charged automatically for 3 months for almost 900 USD and only had 2 therapy sessions. At the end of our second session we told the therapist that we need to pause and we agreed on the plan but I did not know I have to pause from the app and my therapist did not inform me. Monthly charges continued till I figured out I have to do that in the app. The therapist was not helpful and just agreed with whatever we said.

kajkolakhan

3 months ago

Terrible Refund and Billing Process - BEWARE

I wanted this to work, which makes the experience that much more frustrating.
My main issue is with the billing and refund process. The cancellation terms are not made clearly upfront, and when I reached out about a refund for sessions I barely used, I was denied and pointed to fine print buried in their Terms of Use. No goodwill, no flexibility, no attempt to meet me halfway.
I’ve since escalated formally (ticket CS-22711) and made clear I’m prepared to dispute the charge with my card issuer and file complaints with the FTC and Maryland Attorney General if this isn’t resolved. I’d rather not go that route — but their customer service has given me no other option.
If you’re considering OurRitual, go in knowing that the 14-day money-back guarantee has conditions that aren’t prominently disclosed, and that getting a refund — even for unused sessions — is an uphill battle. Proceed with caution.

Concerns Z

3 months ago

Wonderful Platform

I love the way Our Ritual uses a variety of tools, from educational videos to journaling emotions to meeting with an expert, in order to learn and achieve goals.

jjj346

4 months ago

Don’t do it

This is coaching marketed as therapy.
It’s not actually cheaper or more effective than therapy.
If you’re comparing prices compare it to a life coach. Hard to connect or feel understood online with such short sessions and not a lot of baseline understanding of who we were.

Getting billing issues addressed was wildly complicated and frustrating.

The videos are decent but it also feels like content you could just get from YouTube and then discuss after. The frameworks make sense. And meeting weekly - my partner and I are in a rhythm of doing that to check in meaningfully which I like.

The cost and how this is marketed do not make sense.
Go to therapy.

BeNice********

4 months ago

Highly Recommend

When my wife said let’s go to couples therapy, I rolled my eyes. No more. One of the best decisions that we’ve made in our 28 years of marriage. Thanks to our outstanding relationship coach, Eli Shine, at OurRitual!

MarcoT11

5 months ago

Awesome content and therapy!

The convenience of the online app and virtual sessions make it easy to integrate into life. Also the emotional check-ins helped us navigate a major conflict in a way that helped us to de-escalate and repair much easier than before therapy. We feel like Ritual is helping our relationship grow stronger and more connected.

Jessica-doodles

5 months ago

Awful waste of money

Got one appointment and was denied a refund after magically couldn’t reschedule for the times I was initially offered. I purchased this based on flexibility and threw away 300+ dollars for nothing. Reported to the BBB AS AS CAM

nvclearinc

5 months ago

Easy to book

App is user friendly. Able to easily book my appointment with my therapist. Saves marriage. Highly recommended

Ayuandmi

6 months ago

Fake reviews. Scummy practices.

Look them up on Reddit. You’ll find posts over a year old that suddenly have tons of similar glowing responses all within 2-3 days of each other from fake accounts. Every real review is glaringly negative. Incredibly scummy and not at all what you want from a company you’re hoping to help in a stressful time. Also the meetings are 20-30 minutes long. Complete scam and scummy company.

SethFAX

6 months ago

Response from developer

Thank you for sharing your concerns. We take feedback seriously and are always working to better support our members. To clarify, our sessions are 20 minutes for individuals and 40 minutes for couples, with additional time available upon request. We’re happy to answer any questions at customer.support@ourritual.com.

Don’t do the same mistake as I did

They offered me a coupon and said the 14-days money back guarantee. I purchased the subscription, and at the same day realized the app was not for me. I tried to cancel at the same day and I’m still waiting their silence. It seems some kind of scam, not even email they are replying about that. Don’t trust them.

Onicio

7 months ago

Response from developer

We sincerely apologize for the frustrating experience. We take cancellation requests seriously and want to make sure yours is addressed. Our support team has reached out to you to assist with the process. Refunds normally take 5-10 business days to reflect in your account. If you’re not seeing your refund, please email us at customer.support@ourritual.com.

Poor service

I’d never been screamed at by a therapist before, and I won’t again. Avoid, poor quality app and poor screening of therapists.

RSanders

7 months ago

Bait & Switch

Steer clear of this service. If you try and cancel, they’ll offer a discounted rate. If you still decide to cancel shortly after they’ll tack on additional charges. Save yourself the trouble and just skip it.

Becca8675

9 months ago

Response from developer

We’re sorry you’ve had a negative experience. We take billing concerns seriously, and we’d appreciate the chance to look into your account and see what happened here. You can reach us at customer.support@ourritual.com, thank you.

Don’t try

We were hopeful this was going to be a good option for us and we could try for 14 days and see if it was a fit. It’s not. The first session was just the counselor telling us how things worked because he technically issues and was late for the 20 min session. So without remembering the fine print, we scheduled a second session to give it the benefit of the doubt and the whole session was a lecture. Nice guy but we didn’t sign up for a lecture service. And even though we are within 14 days we can’t get any kind of refund. Don’t Try.

why did i choose sofi?

9 months ago

Response from developer

Thank you for sharing your experience, and we’re sorry this wasn’t what you hoped for. If you’re open to giving us another try, we’d be happy to match you with a different Expert who may be a better fit for what you’re looking for. If you’d still prefer not to continue, we completely understand. You can reach us at customer.support@ourritual.com so our team can review your case and help process your refund.

Scam

Was charged $260 per month, never used their services, and no refund given. Contacted customer support to cancel, was told to go through the app, there is no place in the app to cancel. $1000 from my HSA gone.

PSpuza12345

9 months ago

Charge for false services

They provided me multiple different therapists and refused to refund me after each one had me do an intro session. They told me they can’t control if a therapist leaves. Completely a scam.

1985technology

a year ago

Updated review - they made things right. Terrible Customer Service. Beware of what you sign up for.

Updating this as after an additional email and writing this review the team reached out offered to pause my account and refund me for the months not used. 4 starts only because the app is sometimes glitchy. Signed up for 3 month of sessions. We enjoyed them but did not realize that they continue to charge you after your 3 months is up. Myself and my partner are in the middle of a huge life change so focus was toward other things. I reached out after the 5th month realizing they charged for two additional months explaining that things were too hectic at the moment and for a refund since there was clear evidence that the app wasn’t even opened. The reply I got was that refunds are only for brand new customers. I would have utilized the service again but due to the lack of customer service we will go somewhere else.
Make sure to cancel timely or they will continue to charge you and clearly have no interest in working with current customers - only to grab as much money as possible.

M1234W1

a year ago

Response from developer

Thanks so much for updating your review. We’re glad we were able to resolve things in the end, and we’re sorry again for the stress you experienced along the way, especially during a busy time in your lives. Your feedback helps us improve, and we really appreciate you taking the time to share it. If the timing ever feels right, we hope you'll consider us again. In the meantime, if there’s anything more we can do, please don’t hesitate to reach out at customer.support@ourritual.com.