Low light update is giving unnecessary fails
Low light detection is glitching and causing issues with passing. Very inconvenient
App update has glitched more than ever
This app and service were working flawlessly till recent update. The low light detection could not tell the difference between a black hole and a supernova. I can be standing outside high noon under the sun and it says “ low light. Try again.” Sure. Let me jump into my spaceship and travel 93 million miles closer to the sun. And it will say “video check-in submitted successfully” only to find out 10+ hours later (because you do not see the outcome for hours at times) it says Failed-Other because it to a still picture and not a video. There is no toggle for picture and video. The apps does all of it. Why say SUBMITTED SUCCESSFULLY then say failed 10+ hours later because it only took a still image of my face. Let me know in the 3hr window so I can submit another voluntarily. 130 plus blows and no issues till app update. Take screen shots to CYA people.
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Simple to use
I have to say is that this tool has helped me stay sober. There are times where I am late but I do eventually blow. Sometimes I miss a blow and they have understanding that we are humans and sometimes we make mistakes which is very helpful and I think the young man’s name is Titus so I want to send a big THANK YOU for understanding. Now, the ease of use is amazing. It’s really not hard to do. And this thing has helped me to achieve my goals with my sobriety which is very important to me. So Thatnk you to all you OSM employees for everything.
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This app is trash
This app has gotten me in trouble with my pretrail officer many times already. The check in dont go through most of the time , and customer service always gives a BS temporary fix that works for like a day and it gos back to not working. Honestly if you haven’t gotten the device yet DONT because your guarantee to have problems
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Great service
The process to get a device was smooth and easy. Titus at the Houston office was so very helpful! The app itself helped me stay on track with reminders of check-ins and it was kept discrete thankfully. The app and device are user friendly and the customer service was exceptional
Doesn’t upload
Horrible. It’s always an issue. Monitor always goes error uploading will upload letter. Screen shot each recording
Disappointed
Garbage
My experience
I’ve been with OSM for about a year and this app seriously helps me stay in good graces with my PO. The staff is very responsive when needed and recently with the updates, Titus has made himself available to me by text so I could exchange screenshots and let him know my situation. He has been extremely helpful and we’ve worked out all the kinks. If you need a way to appease your PO, this is definitely a great option.
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Assistance
Titus was nice to help me with my service. Easy communication.
DUI Court ordered
After a foolish mistake, I drove home while over the legal limit. I was placed on OSM until my court date. I hired lawyers etc…and that only extended my date with the judge. I learned quickly the algorithms of this app. Two days in a row with 3 tests and the 3rd day only 2 tests repeat. Sometimes my 3rd day 2 test would happen early in the afternoon leaving me all day to do what I was not supposed to do. I was monitored for 8 months. Never tested positive. Learned how to play the game. The sound of the notification is still haunting me. Stay safe OSM Fam!
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Good feedback
Received excellent help from Oscar with use of the app.
OSM PLEASE READ
So I’m on Federal Home confinement. I don’t have to do the breathalyzer tests often.. but it makes me do the video check ins with the pass phrases. The notification for checking in is so quiet… and it’s only like 2 seconds long the. Stops.. it rings me at 1-2-3-4 or even 5 in the morning… I tried sleeping with a Bluetooth speaker hoping it wakes me up… but the lack of phone activity turns it off…. It never gets my attention when I’m sleeping! I wish there was a way to change the sound of the notification so it can actually wake me up when I’m sleeping.. my caseworker is fed up and thinks I’m lying and I don’t know what to do!! I understand monitoring, but can we do it right?? I shouldn’t be scared to go back to the halfway house because a app doesn’t cater to being able to get our attention when we’re working, sleeping or doing something…. Someone please help with this…
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Great help from Oscar
I just downloaded the app and got my device. I’m super nervous about using it based off of reviews I have read. I called the Colorado office for help setting up the app and device and got Oscar on the line. He was more than helpful, respect, and friendly! He really calmed my nerves about using this device and provided so much support. He’s awesome! Thanks so much Oscar!
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Review
Ever since I started using osm I’ve had no problems and their phone operators are very useful definitely recommend this app
Alain
Best app. Easy and efficient, it always reminds on time when to blow. I definitely recommend.
Drains battery
This app is horrible. It opens on its own in the background which causes my battery to drain faster. Also while I’m using google maps it tends to close maps down and opens over it which is really annoying especially when I have to make a turn just to open my phone and have the OSM app prioritize it’s self.
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Recent Update
::Edit update:: My experience with OSM has been flawless until this most recent update. I don’t have much time left on the device but hopefully this review is seen and taken into account. Every initial test is not logged. When it used to say “Submitted” and tells results. Now it says “ Non Reply” after the initial test and continues to beep every 10 minutes until I volunteer to give an additional test. Then it saves that single test. So, I have been now doing to initial test upon being prompted. I then immediately volunteer an additional test and then it saves both. It’s not the end of the world, but annoying please fix.
::Updated Text::
Thank you for fixing the issue! Like I said it wasn’t the end of the world just minor inconvenience. It works perfectly again!
::Updated Text::
Thank you for fixing the issue! Like I said it wasn’t the end of the world just minor inconvenience. It works perfectly again!
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Recent Update
My experience with OSM has been flawless until this most recent update. I don’t have much time left on the device but hopefully this review is seen and taken into account. Every initial test is not logged. When it used to say “Submitted” and tells results. Now it says “ Non Reply” after the initial test and continues to beep every 10 minutes until I volunteer to give an additional test. Then it saves that single test. So, I have been now doing to initial test upon being prompted. I then immediately volunteer an additional test and then it saves both. It’s not the end of the world, but annoying please fix.
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Works perfectly fine for me, y’all just up to no good.
I don’t know if it’s the way my probo set up my app, but I have a set schedule to do tests with a 2 hour window for each. I have manually set my alarm then just voluntary check in for each one for flawless timing and reporting. As for you guys with random tests shouldn’t have been a alcoholic. No different than someone shooting up under a bridge in my opinion. Just because it’s legal doesn’t make it morally higher.
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ATC
MARCUS BERNHARDT ROCKS!
