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Smart Start Client Portal

Smart Start Client Portal

Smart Start Account Management

113 ratings
60 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • February 6, 2019
  • October 1, 2026

Developer

Smart Start, Inc
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About

Manage your alcohol monitoring account conveniently from your phone. Make payments, purchase unlock codes, find service centers, and update your profile. New users can enroll and prepare for installation appointments.

✓Make payments
✓Purchase unlock codes
✓Find service centers
✓Manage auto payments
✓Upload documents
✓Schedule installations
✓View payment history
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What's New in Smart Start Client Portal

5.4.0

October 1, 2026

- Fixed crashes and improved app reliability. - Enhanced ID scanning and check-in workflows. - Updated terms and conditions, and removal request features. - Various UI, content, and performance improvements. - Updated Sidekick Experience

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User reviews

Most RecentHighest RatedLowest Rated

broken device

My device is not shutting off every time I shut my engine off and has given me 3 false violations. When I called they said that I had to pay and to fill out an incident report, when I filled it out they responded that I needed to wait 15 seconds to exit the car in case it asks for a final test. I’ve sat in my car for TEN MINUTES and it doesn’t shut off. I am so mad because customer service does not care and then when you fill out the report they accuse you of not being intelligent enough to operate the device. It’s a scam because they know we need the device in our car to drive and they don’t care because they’re making money off these violations. I am very unhappy with this company. Corrupt.
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noelita4444noelita4444

Response from developer

Hello noelita4444, We’re truly sorry you’ve had to deal with this, especially after taking the time to contact our team and submit an Incident Report. We understand how upsetting it must be to experience ongoing device concerns and feel that your concerns weren’t fully heard. This is not the experience we aim for. Please call us at 800-831-3299 and request that your case be escalated so our team can review the device behavior and reported violations more closely and help determine the next steps.

Worst

False Violations, device never works properly. Balance due isn’t correct on the client portal. customer service is no help
shdkfnskwnshdkfnskwn

Worse company EVER

Please look else where when it comes to this. You will regret servicing with this company. They are money hungry and careless. They give out faulty devices and charge you when it’s their fault in the first place then doesn’t give you your money back when proved they are at fault. Save your pockets & yourself the HUGE headache
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L0llexiiL0llexii

Response from developer

Hi L0llexii, We understand how frustrating device and cost concerns can be, and we’re sorry to hear about your experience. Our goal is to provide reliable service and clear support throughout your program. If you have specific questions about the charges or refund decision on your account, please contact our Customer Care team at 800-831-3299 so we can discuss your concerns further. We're here to help!

If you have too, find another company.

I have had this thing on for over 6 months & the first month was terrible. I had to get it serviced 4 times all at my expense & even the guy who does the recalibration is fed up so much he wants to stop doing them. This company costs me so much money & time not to mention the tow fees I had to chose this over groceries or necessities. There were times I had to tow my car despite being up to date with my payments. It’s super frustrating to say the least. PLEASE GO FOR ANY OTHER COMPANY.
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Serene LaughterSerene Laughter

Response from developer

Hi Serene, we’re sorry to hear how frustrating and costly this experience has been. We’d appreciate the opportunity to better understand the circumstances surrounding the repeated service visits and towing concerns. Please call us at 800-831-3299 and request that your case be escalated so our team can review your service history and account details and assist with next steps. Sincerely, The Smart Start Team

Does not let me test

Does not detect face with new IOS 26 update on iPhone.
Trashier!!!!!!Trashier!!!!!!
See 55 more reviews

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FAQ

What can I do with the Smart Start Client Portal app?

The app allows you to manage your alcohol monitoring account from your phone. You can make payments, purchase unlock codes, find nearby service centers, update your profile information, upload documents, and manage auto-payments. New clients can also enroll and prepare for installation appointments.

Is the Smart Start Client Portal app free to use?

Yes, the app itself is free to download and use. However, some services or features within the app, such as purchasing unlock codes or making payments for monitoring services, may incur costs.

Can I manage multiple accounts through the app?

Yes, the app supports managing multiple accounts, including both Ignition Interlock and SMART Mobile devices. This allows existing clients to stay in control of all their alcohol monitoring accounts from a single, convenient location.

How does the app help new clients?

For new clients, the app simplifies the enrollment process and can save time at your installation appointment. You can schedule your installation, select a location, fill out forms, upload required documents, and even watch training videos before your appointment.

What kind of notifications can I expect from the app?

You can receive account notifications directly through the app. Additionally, you can manage your communication preferences to receive newsletters, special offers, and important updates related to your account and services.