Smart Start Client Portal Reviews: Is It Legit?

Name: Smart Start Client Portal
Rating: 2 (113 reviews)

Smart Start Client Portal

Smart Start, Inc

💼 Business

📊 Productivity

Customer Experience

Positive experience20.0% of reviews

Neutral0.0% of reviews

Negative experience80.0% of reviews

~ Based on 60 written reviews from the US App Store.

Is Smart Start Client Portal Safe?

Smart Start Client Portal does not appear safe based on available data. AppsHunter Safety Score for Smart Start Client Portal is 45/100.

This assessment is based on 113 user ratings, with an App Store average of 2/5.

Safety Analysis

21.2% of ratings point to a safe experience

5.3% of ratings suggest some concerns

73.5% of ratings point to a risky experience

~ Based on 113 App Store ratings for Smart Start Client Portal.

Is Smart Start Client Portal Legit?

Smart Start Client Portal appears to be a legitimate app. AppsHunter Legitimacy Score for Smart Start Client Portal is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

broken device

My device is not shutting off every time I shut my engine off and has given me 3 false violations. When I called they said that I had to pay and to fill out an incident report, when I filled it out they responded that I needed to wait 15 seconds to exit the car in case it asks for a final test. I’ve sat in my car for TEN MINUTES and it doesn’t shut off. I am so mad because customer service does not care and then when you fill out the report they accuse you of not being intelligent enough to operate the device. It’s a scam because they know we need the device in our car to drive and they don’t care because they’re making money off these violations. I am very unhappy with this company. Corrupt.

noelita4444

2 months ago

Response from developer

Hello noelita4444, We’re truly sorry you’ve had to deal with this, especially after taking the time to contact our team and submit an Incident Report. We understand how upsetting it must be to experience ongoing device concerns and feel that your concerns weren’t fully heard. This is not the experience we aim for. Please call us at 800-831-3299 and request that your case be escalated so our team can review the device behavior and reported violations more closely and help determine the next steps.

Worst

False Violations, device never works properly. Balance due isn’t correct on the client portal. customer service is no help

shdkfnskwn

5 months ago

Worse company EVER

Please look else where when it comes to this. You will regret servicing with this company. They are money hungry and careless. They give out faulty devices and charge you when it’s their fault in the first place then doesn’t give you your money back when proved they are at fault. Save your pockets & yourself the HUGE headache

L0llexii

8 months ago

Response from developer

Hi L0llexii, We understand how frustrating device and cost concerns can be, and we’re sorry to hear about your experience. Our goal is to provide reliable service and clear support throughout your program. If you have specific questions about the charges or refund decision on your account, please contact our Customer Care team at 800-831-3299 so we can discuss your concerns further. We're here to help!

If you have too, find another company.

I have had this thing on for over 6 months & the first month was terrible. I had to get it serviced 4 times all at my expense & even the guy who does the recalibration is fed up so much he wants to stop doing them. This company costs me so much money & time not to mention the tow fees I had to chose this over groceries or necessities. There were times I had to tow my car despite being up to date with my payments. It’s super frustrating to say the least. PLEASE GO FOR ANY OTHER COMPANY.

Serene Laughter

a year ago

Response from developer

Hi Serene, we’re sorry to hear how frustrating and costly this experience has been. We’d appreciate the opportunity to better understand the circumstances surrounding the repeated service visits and towing concerns. Please call us at 800-831-3299 and request that your case be escalated so our team can review your service history and account details and assist with next steps. Sincerely, The Smart Start Team

Does not let me test

Does not detect face with new IOS 26 update on iPhone.

Trashier!!!!!!

a year ago

SCAMMMMMM

SCAMMMMM DO NOT USE THIS TAKE THE 2 STARS IN TO ACCOUNT

D.Money07

a year ago

Absolute scammers

If you’re ever in a position where you need to get a handheld device or one installed in your car. DO NOT use smart start as your vendor. Terrible people that know they’re scamming people. When I was first looking at these reviews I thought, oh can’t be that bad. It is that bad, never again.

qmt14

a year ago

This Company is Terrible

The customer service is horrible. Absolutely atrocious. They refuse to refund anything that they should. They charge ridiculous amounts that are essentially predatory.

Rob Hannaman

a year ago

Worst customer service

Actually got this breathalyzer installed on my vehicle because I fell asleep driving my vehicle and had Percocet in my blood. Not sure why he gave me a breathalyzer for driving on opioids

Got this installed and no one told me how to use it in terms of if you let it idle and don't blow into it. It counts as a strike. And if you get five strikes you get locked out and then you have to pay for the code and it's only good for six hours.. When you call it takes about an hour to get someone on the phone.

When you search Google for location, locations half of the SmartStart locations are not even open. They charge you around $130 just to calibrate every month. It's absolutely ridiculous and then you have to blow into it every 30 to 45 minutes while you're driving.. I'm pretty healthy and when I blow into it sometimes I feel like passing out because you have to buzz your lips while you're blowing into the device.

I guarantee you the old CEO of this company knew somebody in Texas department of transportation or whatever state and they get cut of the profits. What a scam.

jayzosx

a year ago

Unprofessional customer feedback

Why would I need a comprehensive lesson on using the 3 buttons that work and the 16 that don’t. Again no transparency, no way to accurately track the balance, and no competent person to easily talk to.

Cbjfacbjf

a year ago

Completely unreliable

No clear payment screen, impossible to track payments, can’t see if and how far behind you are. Every button leads nowhere.

Cbjfacbjf

a year ago

Response from developer

Hi Cbjfacbjf, We're sorry to hear you're having trouble navigating the app. We understand how frustrating that can be. For a more comprehensive walkthrough and help resolving these issues, we recommend reaching out to our Technical Support team—they’ll be happy to guide you step by step and make sure everything is working as it should. Thank you for your feedback, and we’re here to help get this sorted for you! Best regards, The Smart Start Ignition Interlock Team

Bad

App won’t let me enroll and customer service number doesn’t even ring it just hangs up.

Yvette530

2 years ago

Bad Company / Very Unethical

The services they say they provide are not what they say. The app is flawed in multiple aspects. The crazy part is they continue to raise price of services but there services continue to get worse. C suite of this company should have to answer why? In addition the staff members are lost, they don’t provide any support and all have different answers for the same question.

Waxer18

2 years ago

Response from developer

Hello Waxer18, Thank you for providing feedback for one of our service centers. If you could provide more details about the issues you encountered, it would greatly assist us in addressing them and ensuring a better experience for you and other customers in the future. Please feel free to reach out to our customer service team at your convenience. Please call us at 800-880-3394 if we can help in any way. Best regards, The Smart Start Ignition Interlock Team

Horrible Company Stay Away

I take my car to the mechanic. THE DAY I DROP IT OFF I take take it in for REQUIRED CALIBRATION. The mechanic calls DumbStart for a “bypass”. The car is in the shop for a week. WHILE ITSIN THE SHOP they send out a violation countdown… I get a 1.5 HOUR RIDE to pick up my car…it’s in VIOLATION???? No one at DumbStart picks up the phone, app is vague hinting I owe $. I make a payment, car still won’t start. Call in again, I notice the “automated” system is selling $35 bypass codes. Ok, let’s try this. Car starts, code lasts 6 hours…it’s 7pm. 8AM car no starty, finally get a VA from ¿ who wants to SELL ME ANOTHER CODE.
7 DAYS BEFORE CHRISTMAS
I’m sure the owner is slurping margaritas on a beach along with all the “other affiliates” in the continued fleecing of the poor.

dazedandconfuzedtoo

2 years ago

Unreliable

The app fails to notify when payment is due. The payment is monthly, but MULTIPLE times it would tell me my next payment was due in two months.
Besides that, I did however One Time let it slip my mind that I had to pay, and the app NEVER NOTIFIED ME OF THE UPCOMING PAYMENT, even though for other months they would notify me within a week of the payment. The app is unreliable. And obviously the monthly fee of 150$ is RIDICULOUSLY unnecessary.

Customer service is terrible, I “missed a test” because I walked away from my car for a few minutes to let it defrost, but I came back in and blew for the machine and PASSED and it still notified me my car would be locked out in 4 days, despite proving it wrong by immediately PASSING THE TEST AND THEN DRIVING. Called multiple times to sort it out and no one has ever answered, on hold for hours at a time even though I called during their regular hours.
Terrible service, unreliable app, and wallet gauging that borders on extortion

wow. screw this

2 years ago

Garbage, Predatory Company

This company will install a device that constantly malfunctions, provide the worst customer service imaginable, and gouge you for every penny you have. Smart Start should be shut down and replaced with a company that actually tries to serve its customers. Don’t drink and drive.

SDotAgain2

2 years ago

Surpass my time

So i surpassed my 6 months having the interlock it’s already been 9 months and i still haven’t gotten any response from smart start no emails or any phone call from them to help me remove this. I already had to replace it twice this past year and I want it gone since I already served my time.

JoeExotic445

2 years ago

Terrible

Can’t get signed up for the portal. Been waiting on the phone for two hours now waiting to speak with someone. What would I do if I really was locked out and needed help. Get it together

Snitzel111175

2 years ago

Constant interlock malfunction

Constantly not starting my vehicle even though I don’t drink or mess with my Interlock device only use it to drive to work and back and my dui classes. The smart start workers are no help. I’m not going to pay for a tow truck to get my car there if I can’t even afford it with all these dui payments. Bad service and no help

JoeExotic445

2 years ago

Horrible customer service

Very bad customer service, most shops don’t care about you. You WILL keep jumping though legal loop holes with these guys. App keeps crashing and not user friendly.

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