P&O Cruises Australia User Reviews

What users say

Top reviews

Crappiest app ever invented

Keeps logging itself out, won’t give the “good times” schedule. Keeps telling everyone email and password invalid. Hang your head in shame whoever wrote this app.

Terrible app

This app is literal poo. It is the slowest thing ever to exist and im having trouble doing anything on this

Useless

What a joke of an app. I can’t log in and it just times out. Why do companies promote such rubbish! They tell you to use it on board, but when you can’t even get past the login screen. Other reviews are right, don’t even bother with it

Diabolical

This is horrific! Wouldn’t log me in 90% of the time. When most onboard experiences are to be conducted via the app, it needs to work. After all the bad reviews, still no updates?

Terrible

Useless. Is this what ive got to look forward to when I’m on the ship?

Disgrace

This is a terrible app. Crashing, rejecting users, password not recognised, locks out wifi and internet- on a cruise now and useless.

Terrible app, but you’re stuck with it

Takes between 5 minutes and 4 hours to setup an account and sign in. Some devices simply can’t complete this process.

When it works, it does a reasonable job.

Completely stopped working on the last day of the cruise.

Waist of time

Email and password is not accepted even though it was reset twice.
Facial ID set up but you still need name birthday, email, and password.
App deleted now!

Terrible

App would be great if it worked. If we could actually see the daily itinerary instead of an error message (I resorted to just taking screenshots of it rather than being forced to login every two minutes). Couldn’t use it to reserve spots at the restaurant or spa. Wifi on the ship was shocking anyway.
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Useless!

Absolutely useless app. Nothing works properly. I can’t even get my booking on it.

Rubbish

Cannot get past the enter password step. Goes round and round. P&O / Carnival are not endearing themselves to their customers before the cruise. Trying their question chat bot online just returns a message that their employees are the happiest in the planet. If we could report P&O / Carnival to the ACCC for false promises about their app we would.
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Terrible terrible app

Can’t log in. When I can it does not recognize the booking. I have to always input email & birthdate. I have deleted and reloaded app numerous times. Simply appalling.

P & O APP

Could we please have face recognition for the app. This would make it so much easier to access your information. Having to repeat your name date of birth, and booking number so many times is so time consuming and frustrating. Love the ship, love the staff and the service, all so good except the app by which we live, while on board.
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Awkward

Not very intuitive, difficult to navigate

Nightmare to use

Not even letting you register. If login via explore page then you have to repeat the process again and again. Hopefully will be better under new management.

Frustrated

Such a big industry, the tech and convenience is worst. Log in takes ages and away needs details and keep
Missing booking . Any amateur could develop better app than this . Such a
Headache to use as a customer.

Terrible!!!

Repeated “account error” when trying to log in! I can log in via the web but not via the app. Uninstalled and reinstalled 3 times to no avail. Frustrating piece of app!

It makes me sad

Every time I use this app, a small part of my soul dies.

Background Usage

App is always active in the background using battery even with background app refresh being disabled and turn off all together.

Disappointed

This app is so painful. Constantly asking for password.