Love the new update
Finally Pabau released an update that matches the web version!
So many bugs and poor customer support
Every week there is a new bug. This week, I can’t access any patient documents. They all say ‘Not Found’ even though I can find them fine on the browser version. I try to log a ticket, but it says that my email and password are not recognised even though I’m requesting the support through the app I am logged into. Really poor
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since upgrade Pabau is inconsistent and so many errors and bugs
this system is becoming so poor for record keeping as to be dangerous
Poor Interface with Reports
One of the better benefits of the previous version was the availability of reports for quickly looking at various categories like Finance based on the desktop version. The new app seems to have completely destroyed this with a very painful and clunky service making reports difficult to generate and read. Don’t understand why you launch a new app until you have fully tested the functions ensuring they have a decent user interface and actually provide useful and complete information.
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Love the new update
Easy to manage my practice and access records on the go. With the new update, I can now even take payments through the app. Love it!
Horrible
Absolutely horrible software.It keeps failing and everyday new thing arise.Would not recommend to anyone
Update to Pabau Go doesn’t work!
Got an email that the app has been updated to “pabau go”. Blindly trusted this, updated the app, relogged back in to it and immediately get the error message “please update Pabau app”. Went back into the App Store, but no further updates available. Pabau quality is getting worse not better. There was nothing wrong with the app before. And now nothing works. It’s typical, they don’t test their product at all when they make any changes, you can’t trust when they say something is ready, it simply never works. Been with them for 5 painful years but this is the end.
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Amazing
☺️
Aesthetic scam
Struggles to work, and terrible support team. And they leave bad google reviews for their ex-clients 🤣
AVOID AT ALL COSTS
The worst software out there!!! They are scammers. They have had to delete their trustpilot because of the bad reviews they had. So someone created one on their behalf and the reviews are not shocking at all. Avoid these scammers at all cost
Shame
Much more inconsistent than other crm apps
Fantastic App
Fantastic CRM overall. Recommend.
Awful!
Poor system - slow and glitchy. I had to ask them 6 times to cancel my subscription and threaten them before they actually did it. Don’t fall for the ‘full money back guarantee’ if cancelled within 30 days because they keep giving you the sales pitch to try and get you to stay. The sign up fees are extortionate and unnecessary. I still haven’t had the subscription fee back. The lack of transparency about their prices was a red flag I ignored at my peril.
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Disastrous
Full of glitches and slow to remedy any issues in which there are enormous numbers of. No actual support line and without disclosing it properly they take extortionate fees on top of stripe fees for every deposit or payment taken through their platform.
If you want to run a functional business I would not recommend this CRM.
If you want to run a functional business I would not recommend this CRM.
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Lacking USA support
I don’t know how the UK is but I can tell you that they are really lacking support for US users. I love all the features but ever since they move to a newer version everything is not working smoothly. I am seeing so many technical errors and I can’t even talk to a person. I have to email back and forth not getting any solution from them. I have to figure out everything myself. I just want to cry with business being so busy and now I have to worry about this. I don’t even know where to start but there’s 100 things that’s now working right. So embarrassing for the clients. Email is not working. Invoice is not working. Services is not working properly. To name e few! I was content and happy with Pabau classic and pabau 2 looks pretty good but there’s just too many things not working right.
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Frustrating
You can do your treatments notes on the go, but anything beyond that is an effort. Also in time it stops showing certain therapists for whatever reason. It’s a buggy mess. Only deleting it and installing it again fixes it.
Good but could be better
Fairy good app, however a few frustrations with it. When blockouts are created on the desktop, you can’t see what the blockout is for in the app. It just shows as ‘other’. So if a colleague has added something to your diary, you have to get on the desktop to check what’s going on.
When taking photos, the shot shows you’re really close to whatever you’re photographing but saves as if you’re further away. Very frustrating when trying to take images of patients skin as you have to guess and go very close otherwise you don’t fully capture the skin issue. You can’t search all clients in the contact list for some reason either, so when trying to look up a client, often their file isn’t available on the app but can be found on the desktop. Have been using Pabau for a few years now and will consider a change if things don’t improve
When taking photos, the shot shows you’re really close to whatever you’re photographing but saves as if you’re further away. Very frustrating when trying to take images of patients skin as you have to guess and go very close otherwise you don’t fully capture the skin issue. You can’t search all clients in the contact list for some reason either, so when trying to look up a client, often their file isn’t available on the app but can be found on the desktop. Have been using Pabau for a few years now and will consider a change if things don’t improve
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Desktop 5stars, app.... not sure
The desktop application is useful and versatile. The marketing tool is helpful too.
The Pabau team is very responsive and offer the training all the time.
However, the app needs so much improvement and development. You would learn your way around it, not without annoyance though, considering the money you would pay on monthly basis.
The Pabau team is very responsive and offer the training all the time.
However, the app needs so much improvement and development. You would learn your way around it, not without annoyance though, considering the money you would pay on monthly basis.
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Spend time setting up
As with any decent CRM you need to spend time setting up the system and making sure it is configured to the way you work. Off the shelf is usually simple and restrictive and if that suits you stick to iCal or similar because Pabau is comprehensive in its functions when set up and used correctly. Like ALL software is not without some bugs and again, like all apps, it is regularly updated to remove them through constant development. Having used this software for nearly 4 years. I can fully recommend it to competent users.
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Most advanced app
I have used a number of different clinic software platforms and this app is by far the most advanced and user friendly
