Doesn’t work
This app is a scam
Love the recent update
Great motivation for beginners
Motivates me to do extra miles
Love the recent update
Real rewards for real miles
Very poorly developed
Response from developer
Hi, We’re sorry to hear about your experience, and we appreciate you taking the time to share this feedback. We’ve noted the refreshing/data inconsistency issue you mentioned and will work to improve this experience. Our in-app Contact Support feature should normally redirect directly to our support email. If that is not working on your device, please reach out to us directly at [support@paceful.run] with more details about the Apple Health sync issue you’re experiencing, along with your Paceful ID. Our team will review your case and do our best to help resolve the issue as quickly as possible. We’d appreciate the opportunity to make this right for you. Thank you for bringing this to our attention.
Works well
Does not work
Response from developer
Hi, this is the Paceful team! Apologies for the delayed response, and thank you for your detailed feedback. We’re sorry for the inconvenience you experienced. The issue you mentioned has now been resolved. If you’re open to giving Paceful another try, reinstalling the app should restore proper syncing with Apple Health and tracking functionality. We’d really love for you to give the app another try when you have a chance. If you need any help, please feel free to reach out to us via email—we’ll be happy to assist you!
App doesn’t work
Response from developer
Hi Dhaka! First of all, a huge thank you for loving our concept! But I’m so sorry to hear that the technical issues and the reward balance let you down. We totally hear you, and we’re on it! Right now, we are working on a ‘Total Reward Revolution!’ We’re fixing the ad errors and completely lowering the bar so you can get real rewards much faster. We promise a whole new experience by this April! Don’t give up on us just yet! Keep stacking those points, because they’re about to become super valuable very soon. We’re gearing up for an epic update that will make your time worthwhile. Stay tuned and run with us a little longer!
Best running reward app so far
Great Idea, Improvement Needed
Response from developer
Hello, this is the Paceful team. Thank you very much for taking the time to leave such a thoughtful review. We’re truly glad to hear that you resonate with Paceful’s mission of rewarding running, and it means a lot to us that an active runner like you is using our app. As you mentioned, we fully understand that watching ads to earn volts can feel burdensome at times, and this is something our team is well aware of. We are currently reviewing ways to improve the system so that running itself can be rewarded in a more fun and seamless way. We’ll do our best to reflect the feedback in building future versions. Thank you again for your support!
Encouraging
Response from developer
Hi, This is Paceful Operation Team. We’re really happy to hear that Paceful has become something you can look forward to in your running routine especially since consistency, like running in Zone 2, is what truly matters. We’ll keep improving our rewards and experience to make long runs feel less boring and more enjoyable. Thank you so much for the review!
Connected Apps and Rewards Program
Response from developer
Hi, This is Paceful Operation Team. Thank you so much for your honest review. It means alot to us that you are using paceful app with your friends in your running club. Thank you so much for enjoying the reward program connected with Garmin Connect which connected to Apple Health. Hopefully we will make sure running makes more fun with reward and no burden. Let's keep running together!
Cool idea, needs some work
Response from developer
Hello, this is the Paceful team. Thank you very much for your valuable feedback. The design and usability improvements you mentioned, as well as community features like following friends and liking activities, are currently high priorities for us and are actively being developed. We’re working to deliver these updates in an improved form as soon as possible. If you experience any issues or have additional suggestions while using the app, please feel free to let us know at any time. We’ll review them promptly and do our best to reflect your feedback to make Paceful even better. Thank you!
Raffles are rigged
Response from developer
Hello, this is Paceful Operation Team. Thank you for the honest review, and we’re truly sorry for the confusion and frustration this caused. We have confirmed that this problem is due to failure in synchronization between our server and the application itself which had some issue in reflecting the actual number of the display of raffle entry counts and winning probability. As a small startup launching our very first version, we regret that we cannot resolve the issue as quickly as it is supposed to be. We completely understand why this felt unfair, and we would like to apologize again. We have finished updating the display algorithm and the data synchronization and it will be reflected soon. We are taking full responsibility for this error and the email has been sent to you regarding the follow-up action steps we have taken. We know trust is everything, especially at this early stage, and we’re truly sorry that we let you down this time. We will make sure to do our best to deliver a better experience.
