This is the worst same day pay app I have ever experienced. I’ve been using this app for about six months. And it has worked fine with me as long as you don’t need to address an issue with customer service. Recently, I had an address change and was kicked out of the app. Once the address was updated, the very next day and approved by my HR the same day, I still could not access the app. I call customer service who is absolutely no help at all. They say to wait 24 hours and then the next day I call, they say to wait 72 hours. It has been over a week and my address change still has not updated in their system in order for me to be able to use the app and access my own money. I have submitted multiple tickets with no updates and, tried to talk to supervisors but customer service refuses to give me any names of any supervisors. As of today, 8 days after submitting a ticket, I still don’t have access to the keeper app and I keep getting told “the developers are working on it” and they refuse to give me any time frame on fixing the issue .. companies should use daily pay instead of this company
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