Poor and entirely unusable
Ever since club card the ap has become entirely unusable on my iPad and cellphone. It is so inconvenient to have to use a computer to do my shopping. Disappointing and archaic.
Useless app
A frustrating app
Used to be good
It was a great app before but now just won’t open, regardless of what I do. Have uninstalled and reinstalled, updated etc etc. Maybe it’s linked to the Club+ fiasco, I don’t know. It won’t stop loading when I click on it. Even customer service couldn’t help - as suggested by the app developer.
Response from developer
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at shoponline@paknsave.co.nz.
It won’t start
Whenever I launch the app it just says internet error, can’t use its been like this for a month.
Forget it
You can not use this app (or the New World one or the Club+ app) offline simply to scan the barcode.
Foodstuffs (NZ) makes you have your phone connected to the internet 24/7 just to scan a barcode that acts as a key to their systems. Nothing more.
Yes….if you need to do online shopping or check points , then you need to connect BUT to simply scan a barcode you are shut out….unlike the Woolworths Everyday Rewards app that WILL open and let you scan the barcode. Even Z Energy and the Caltex apps allow for this.
Typical Foodstuffs (NZ).!!
Foodstuffs (NZ) makes you have your phone connected to the internet 24/7 just to scan a barcode that acts as a key to their systems. Nothing more.
Yes….if you need to do online shopping or check points , then you need to connect BUT to simply scan a barcode you are shut out….unlike the Woolworths Everyday Rewards app that WILL open and let you scan the barcode. Even Z Energy and the Caltex apps allow for this.
Typical Foodstuffs (NZ).!!
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Not great
App lags frequently and doesn’t work well.
Embarrassing!!
Ahhh yes. Another poorly designed app, horrible rewards and terrible customer experience but still being forced to join to even place an order. This launch is an absolute disaster! Signing up to an account is impossible, receive my code, put in my new password, untick communications box, then I go to submit it and I get "something went wrong" ALL DAMN DAY! I'm just trying to order my groceries! No one at your call centre can help and it's not like I can use my old login can I?....... Why touch something that was working fine? but more to the point, why prevent paying customers from shopping at your business!? The worst part is foodstuffs was aware of the issues a month before but still proceeded to launch it without fixing it! You had a golden opportunity to be better than Woolworths and you could even work that out! Let's hope this third player comes in fast!
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Club +
App doesn’t function how it used to anything you add or take out of cart takes you back to the Home menu.
Broken login
iPhone 6s seemingly only gets the desktop login page, which is, well, desktop sized. No fields to enter and no way to scroll to them. Hoping for a fix, otherwise there’s not much point to this app unfortunately!
Tweaks
Would be so handy to be able to edit items in the shopping list to different categories. For example, when an item goes to “other” category automatically, you can then edit it to move to the category you want to like “baking supplies” etc.
Annoying
What is a club + account and why are you literally forcing me to make one lol
Store Selection
The app displays the nationwide list of products available, not necessarily what's available in the local selected store.
SOLUTION:-
Once you have selected your local or preferred store, can't it then display what's in that store so that the selected items are readily available from that store!
SOLUTION:-
Once you have selected your local or preferred store, can't it then display what's in that store so that the selected items are readily available from that store!
Worst app design EVER
I literally cannot even open the app, it is that bad. Have been trying for a MONTH, comes up with loading error and will not let me open!!! Have tried downloading, deleting all data etc. To the point where I’ve spent hundreds at other retailers PURELY because this app is constantly down and glitchy.
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Such an annoying app
Frequently get errors and can’t add things to the cart… and if you spend ages adding things only to not be able to check out due to errors it’s a real waste of time
Why does this still not include your scan and go barcode???
Great shopping app that is basically a clone of the New World app but it should also include the option to view your scan and go QR code so you don’t have to carry a physical card. They’ve done this for the New World rewards card so why not here too?
add h please add highland park store
please add highland park store to store list.
Not good
Not a good app. Searching for an item drinks up the most random unrelated items. The deals on the app aren’t the same as on the website, it only shows 1/4 of the deals on the app. I usually need to use the website version so I can see what deals are on that week. Would be so handy if the app was improved to make shopping easier
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Shockingly bad app
App is almost unusable to me. Can’t filter by organic items struggle to filter in general. A search for olive oil pulls up salmon canned in olive oil before it pulls up actual bottles of olive oil. What is going on?? Get with it!
Add shop n’ go
Now that you removed the Shop n’ Go as a separate app integrate it to this app ASAP
Add Clubcard to app
Unless I’m missing something it’s a shame it doesn’t have the Clubcard on the app like New World does
