Subscription?! No thanks
Response from developer
This review is inaccurate. We have never removed access from anyone who purchased palmEM, and we never will. If you purchased palmEM before our AI-powered clinical reference was introduced, you continue to have full access to everything you originally purchased, no subscription required. In fact, we also include our comprehensive AI clinical reference at no additional cost for original purchasers. What you're describing happens when the app is signed in with a different email than the Apple ID used to make the original purchase. When they don't match, the app can't recognize your previous purchase and displays the subscription screen instead. The fix takes about a minute: https://palm-er.com/support/docs/palmem/troubleshooting/legacy-user-subscriptions App Store reviews are anonymous, so we have no way to identify your account or restore your access from a review alone. Please contact us through the app or at support@palm-er.com. We’d appreciate the opportunity to help. We’ll get your access restored right away, and it’s much faster and easier than assuming the worst.
Note tool/outztas
The best EM App
Response from developer
Thank you, HydroVir, for your positive review of palmEM! We're glad to hear that you find it well-designed and useful in your work in the ED. It's awesome that palmEM has become your most used app and that it's helpful for studying as well. If you have any further feedback or suggestions, please reach out. Happy studying and thank you for using palmEM!
Unable to open pages
Response from developer
Hi musicmaker, Sorry to hear you ran into trouble. What you're describing sounds like a local issue rather than a problem with the app itself. Try force-closing the app first, and if that doesn't help, delete and reinstall. If problems continue, email us at support@palm-er.com and we'll get you back on track quickly.
