Horrible Customer Service
I purchased an eclipse approximately 60
days ago. I purchased a leather strap to wear with it. When the product finally arrived the strap was HUGE and did not fit a women’s wrist. I could not wear it. Apparently Panther only markets to men. But here is a hint — successfully women purchase this product as well. When I contacted Panther they told
me they would send me a flexible fabric strap free of charge. Nearly a month later i am still waiting for it. I went on the website and paid
for a flexible fabric strap that was delivered within days — i guess
if you pay for something Panther will respond quickly. Once I received the new strap it was still very large — but not
as large as the leather strap — so i tried to wear the device.
It DOES NOT WORK!!! The eclipse would not sync with my apple health account despite the fact that it was connected to blue tooth and connected to my Apple health account. It said i had 4000 steps when my Apple Watch said i had 9000 steps. Finally it got stuck and did not and has not updated
for 3 days. I have deleted and reinstalled the panther app to no avail.
Most concerning however is despite the fact that i have sent numerous emails to customer service , Panther cannot be bothered to respond to me. I have not heard from them yet.
So buyer beware— their advertisements are false and their customer service sucks!! If i could give it 0 stars i would!
days ago. I purchased a leather strap to wear with it. When the product finally arrived the strap was HUGE and did not fit a women’s wrist. I could not wear it. Apparently Panther only markets to men. But here is a hint — successfully women purchase this product as well. When I contacted Panther they told
me they would send me a flexible fabric strap free of charge. Nearly a month later i am still waiting for it. I went on the website and paid
for a flexible fabric strap that was delivered within days — i guess
if you pay for something Panther will respond quickly. Once I received the new strap it was still very large — but not
as large as the leather strap — so i tried to wear the device.
It DOES NOT WORK!!! The eclipse would not sync with my apple health account despite the fact that it was connected to blue tooth and connected to my Apple health account. It said i had 4000 steps when my Apple Watch said i had 9000 steps. Finally it got stuck and did not and has not updated
for 3 days. I have deleted and reinstalled the panther app to no avail.
Most concerning however is despite the fact that i have sent numerous emails to customer service , Panther cannot be bothered to respond to me. I have not heard from them yet.
So buyer beware— their advertisements are false and their customer service sucks!! If i could give it 0 stars i would!
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Great but a few growing pains
I switched to panther about two months ago. I came from Whoop. I’ve had two updates so far. With both of the updates, I had to uninstall the app, reboot, reinstall it re-login and reboot again in order for it to keep syncing with Apple health. I hope they work this issue out and I’m sure they will. It would also be nice to have more workout options that are nontraditional like housework or gardening.
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Love it, just need more control!
I love the design of tracker! Only thing I’d change is being able to move the cards around.
I really wanna have my stress card show up first.
Still, awesome app overall!
I really wanna have my stress card show up first.
Still, awesome app overall!
Best
Best Wearable
Good Job Panther Team
Have run into a few issues over time, but the Panther team has been super proactive about addressing and fixing things. Great Job Panther Team!
