Forced ads auto 1* and deleted
Response from developer
Forced ads driving someone to delete straight away is the worst outcome. We're sorry the experience landed that way - if you ever give it another shot, we hope it's a different story.
Broken game
Response from developer
We're glad you made it through parts 1 and 2! The key requirement for part 3 not triggering despite already having it sounds like a progression bug. Please reach out at game.support@hypercell.games with your device details so we can look into it right away. 🙏
Buy ads still ads music is playing when I have it muted
Also just unlocked base silent I turned off the music, but music is playing
Response from developer
A "No Ads" purchase that still shows ads is unacceptable - and music playing while muted is a separate bug on top. Both need fixing. Please write to game.support@hypercell.games with your receipt and device details right away. We'll do everything we can to make this right.
AD’s
Response from developer
Shanna, we totally understand the frustration - paying for something and feeling like it didn't deliver is disappointing. The No Ads purchase removes all forced interstitial ads, but the optional "watch an ad for a bonus reward" buttons stay in as a free way to earn extras. Those are never forced - you can always skip past them. If you'd like to talk it through, we're at game.support@hypercell.games.
Love it
Response from developer
Love that it's bringing some relaxation! 😊 Thanks for the 5 stars - enjoy Paradise Inn!
Can’t earn hearts
Response from developer
Jess, getting stuck at 250/300 hearts right before finishing the first island is really frustrating! Please reach out at game.support@hypercell.games with your details - we'd love to help you figure out where the hearts are hiding and get you back on track. 😊
i’ve been really enjoying this game
i uninstalled the game and redownloaded it and it wiped everything on both islands and will not give me the perks ive paid for. i click restore purchases and nothing happens. don’t download this and surely dont spend your money on it.
Glitches
Recent update
So far...
Fix the bugs
Update reset game
Response from developer
Hi, we're really sorry your progress disappeared after the update - that's genuinely awful and we understand the frustration. Please reach out at game.support@hypercell.games with your device details and we'll do everything we can to help recover your save. Don't give up on us just yet! 🙏
Update error
The game is good as long as it doesn’t restart on you
Response from developer
Oh no - being reset 2 chapters from the finish line is so frustrating, and we completely understand the disappointment. Please contact us at game.support@hypercell.games with your device info so we can look into what happened with your save. We want to make this right!
Data reset
Response from developer
Losing a whole island of progress overnight is a terrible experience and we're sorry it happened to you. Please reach out at game.support@hypercell.games with your device details - we'll investigate what went wrong and do our best to help restore your progress. 🙏
Update
Update
Absolutely love this game ♥️
Bug
Not loading
Still waiting for game to be fixed
Response from developer
Thank you very much for the game and your feedback. We're working on a major update and plan to release it at the end of May – hopefully we'll fix the access issue
