Games support
Good game, ads aren’t in your face
Help!
Fix bugs
Response from developer
Thanks for playing! That next area not opening despite having the key is expected right now - it hasn't been released yet, it's coming in a future update, not a bug on your end.
Paradise Inn
Response from developer
Glad it's landing as easy and enjoyable, Bash! Thanks for giving Paradise Inn a try and leaving five stars.
upgrade
Response from developer
Good news, nothing's broken! That key not opening the next island yet is expected for now, since the next island hasn't launched. It's coming in a future update.
I really like the game but I've got a problem on map 4 level 24 I can not find the last clue.
Response from developer
Thanks for playing! If you're stuck finding a clue on map 4 level 24, please write to game.support@hypercell.games with a description, screenshots or a screen recording, your device info, and OS version so the team can take a look.
Game
Response from developer
Thanks for playing! The next island isn't out yet, so there's nothing to find there just yet - it's in the works for a future update. Nothing's broken on your end!
Super mais y a t il des beug ?
Response from developer
Thank you for the five stars! You've blitzed through the ice island - more islands are in the works for a future update, so nothing's broken on your end. Stay tuned!
Bug
Response from developer
World 5 isn't out yet - it's coming in a future update, not something broken on your end! Thanks for reaching world IV.
Good game
Response from developer
Thanks for the kind words! If you're stuck finding clues, please write to game.support@hypercell.games with a detailed description of the issue, some screenshots or a short screen recording, your device info, and OS version.
Пропажа
Response from developer
Anna, capybaras disappearing after you've paid for them is definitely worth a proper look. Please write to game.support@hypercell.games with a detailed description of the issue, some screenshots or a short screen recording, your device info, and OS version so the team can dig into what's happening.
Man kommt nicht voran ohne Geld
Response from developer
Malni15, thank you for such a detailed walkthrough of exactly how the animal economy is working for you - the escalating cost combined with animals disappearing even after watching ads is a very specific and important pattern to flag. If you're open to giving it another shot, please write to game.support@hypercell.games with a detailed description of the issue, some screenshots or a short screen recording, your device info, and OS version so the team can properly look into what happened with your specific animals.
Top
Response from developer
Thank you! What would make this a full five stars for you?
Amazing game, small error
Response from developer
That's really frustrating after how much you've enjoyed the game so far - a key registering as uncollected when you've already claimed it isn't something you should have to work around. Please write to game.support@hypercell.games with a detailed description of the issue, some screenshots or a short screen recording, your device info, and OS version so the team can look into recovering your progress before you consider restarting.
Bug
Response from developer
Thanks for the detailed report! Please write to game.support@hypercell.games with a detailed description of the issue, some screenshots or a short screen recording, your device info, and OS version so the team can look into the map 4 key issue.
Не открывает 4 локацию
Response from developer
LavrikKristi, island 4 is coming soon 🙌 Thanks for finishing part 3!
Why is the add still there?
Response from developer
The No Ads purchase removes forced interstitial ads specifically - the optional reward-video prompts for extra resources stay in as a free way to earn more, separate from what that purchase covers. If anything feels unclear, write to game.support@hypercell.games and we're happy to go through it with you.
Lvl 4….
Response from developer
So glad you're loving it! Please write to game.support@hypercell.games with a detailed description of the issue, some screenshots or a short screen recording, your device info, and OS version so the team can help locate that clue 🔍
Great game
Response from developer
Thank you! So glad it's hitting the spot 🙌
Good game
Response from developer
Thanks for the heads up! Please write to game.support@hypercell.games with a detailed description of the issue, some screenshots or a short screen recording, your device info, and OS version so the team can take a look 🔍
