Buggy with poor customer service
This app continually logged out of my child’s phone, never showed any incoming messages, and the customer service did not address any of these issues. Massive frustration and waste of time.
Great updates!
I’ve been using BrightCanary for quite a while now, and they have really taken feedback to heart! The most recent update has noticeably improved the keyboard experience for my son, especially improvements with autocorrect. As a busy parent this is by far the best on the market, and their customer service is very responsive to any questions I have. Highly recommend!
Show more
New Keyboard!
The keyboard update is fantastic. Better prediction - kid doesn’t seem to mind now.
So useful!
We were looking for a monitoring system for our kids’ devices (to act in conjunction with actual conversations about digital safety, of course) and decided to give BrightCanary a try. It ended up being a great choice!
I love the option to either see their exact text message conversations or just a summary of any concerning content so we can adjust monitoring based on the child or season of life. The AI summaries are surprisingly accurate, and I like the “tone” summary so I can get an overall feel for the “vibe” of a convo without actually reading all of it.
I love the option to either see their exact text message conversations or just a summary of any concerning content so we can adjust monitoring based on the child or season of life. The AI summaries are surprisingly accurate, and I like the “tone” summary so I can get an overall feel for the “vibe” of a convo without actually reading all of it.
Show more
Terrible app that makes phone basically unusable
This app appeared to be exactly what I wanted. Text message monitoring, monitoring, searches, and AI apps, as well as alerting me to any inappropriate content. I tried doing a free one week trial for text message plus. I ended up getting charged for the entire year. I tried to ask Canary to refund me which they would not. Apple will also not refund me. This app is absolutely terrible. It does not actually show you all the text message. I’d say you probably see about half of the text messages that come in and the other ones never appear. I have gone through with Canary many times and all the settings are proper and everything is up-to-date as well as iCloud. Not only that, my child is basically unable to use their phone. The Canary keyboard, which is the one you have to use to make this useless app work is so terrible that it takes my child almost 10 minutes to type out a one sentence text message. The predictive text is terrible. All the texts come through completely misspelled. So this has not filled the need that it was promised. It’s completely messed my child’s phone up, it’s not letting me see anything that was promised. Honestly, this app just created more stress for me and my child.
I highly recommend you do not get this app. The customer service is not great. Anytime you go to them they just give you the typical rundown of how to change the settings… even if you clearly tell them that all your settings are done properly. Would be really great to get refunded on the hundred dollars I was scammed into paying for a “one week trial”
basically just had to delete the app from my phone and eat the cost. I will be recommending to all of my parent friends to never ever use this terrible app.
I highly recommend you do not get this app. The customer service is not great. Anytime you go to them they just give you the typical rundown of how to change the settings… even if you clearly tell them that all your settings are done properly. Would be really great to get refunded on the hundred dollars I was scammed into paying for a “one week trial”
basically just had to delete the app from my phone and eat the cost. I will be recommending to all of my parent friends to never ever use this terrible app.
Show more
