Park National Bank User Reviews

Customer Experience

Positive experience52.4% of reviews
Neutral2.1% of reviews
Negative experience45.5% of reviews

~ Based on 145 written reviews from the US App Store.

What users say

Is Park National Bank Safe?

Park National Bank appears safe based on user ratings. AppsHunter Safety Score for Park National Bank is 95/100.

This assessment is based on 16,529 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.0% of ratings point to a safe experience
2.2% of ratings suggest some concerns
3.8% of ratings point to a risky experience

~ Based on 15,213 App Store ratings for Park National Bank.

Is Park National Bank Legit?

Park National Bank appears to be a legitimate app. AppsHunter Legitimacy Score for Park National Bank is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

So easy

I was so afraid of changing banks when Park took over. Recently I have heard nightmares of another local bank changing and what the customers had to go through with that change. BUT with Park National Bank, I was able to set up my debit card, install the app and start using as well as our bills being paid just as before while all this was going on. No problems, no hiccups, everything just as before. The only difference is the color, graphics and name on the app! You can’t ask for more than that!
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Terrible

App is just as bad as the bank.

Unreliable App

This app sometimes does not launch and there is never a clear reason why. However, inputing the same login credentials on the website has always worked for me. This app is objectively a failure and I firmly believe that most of the 5 star reviews are bot accounts to protect this bank’s online integrity
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Great banking app!

This app is getting easier and easier to use. I haven’t had any issues with it.

Can’t log in

Constant error messages telling me to call, if I wanted to call I’d call another bank and get a new account 🙄

HATE IT!!

I extremely hate this bank and I wish I would’ve never listened to my friend when she said it’s great it’s women blah blah f this bank they been screwing me since I got it .!!! And I promise they are taking money from me. There is no way I have my card locked so my car payment can come off and nothing charges to my account and my amount is $2 short than what I had in there. Didn’t use that card AT ALL because I was waiting for my car payment to be paid. And wake up then boom two dollars short with no transactions. Like what!!!! I CANNOT WAIT TO CHANGE BANKS I HATE THEM. I owe $100 in charge backs to my car payment because of some time period if u transfer from checking to savings the money doesn’t actually move until a certain time and if they charge ur account for the payment and the money IS THERE PHYSICALLY THAT UR EYE CAN SEE. But To them it TECHNICALLY didn’t transfer until a certain time it’s gonna charge cause it’s not in the account fr. Like does that make sense . I HATE YALL AND IF I MISSPELLED U KNOW WHAT I MEAN THIS PHONE AND ITS AUTOCORRECT!!
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General

Patrick Nash is incredible. You should pay him double!

Outdated

Compared to other banking apps this one is super outdated.

Great Banking App

I can do everything I need to do from the app for all my accounts

Blank notifications

This app won’t show transactions that u get from the app. U physically have to open the app to view anything and it works just fine on my watch. But not on my iPhone. I’ve tried to delete it and re install but it still won’t work.

Customer service outstanding

Staff at Main Street Springfield, OH professional and courteous ! Always helpful !

It could be so much better

I hate that every couple times I go to open it. It just doesn’t open. It happens so very often and that’s very frustrating because I like to see what’s in and out of my account with my own eyes.

Facial login

Service is great except I can’t keep my facial login working.
Sherry

Happy customer

I have had park national my whole life and they have always been a wonderful bank to have and the app is very helpful. Thank you team!!!

Unhappy

Recently PNB has changed policy and attempting to force members to go paperless. I can no longer look at my past statements because I request them in paper. They make enough on our money and brag how much they give away, but won’t continue to allow me online access to my past statements. REDICULOUS!
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Excellent Banking Service

The staff at PNB are always so helpful and their online services are outstanding.

Great Banking App

Easy and reliable

Pete Cassanos

My name is Cathy Cross. He has been very helpful to assisting me with my banking needs for over 40 years.

Kind

I love love love Park National. They have been so kind of me in this crazy crazy financial world right now.
Thank you so much

User sign in

Have to type in my user name everytime even if I click save id