ParkBee User Reviews

Customer Experience

Positive experience28.6% of reviews
Neutral0.0% of reviews
Negative experience71.4% of reviews

~ Based on 21 written reviews from the US App Store.

Is ParkBee Safe?

Not enough ratings yet to assess ParkBee.

Is ParkBee Legit?

ParkBee: stress free parking appears legitimate, with a few gaps. AppsHunter Legitimacy Score for ParkBee is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Stressful

I wasn’t able to open the qrs code at the car park and the machine didn’t appear to be working so tried to pay on app. Would not accept my times so I have paid for 4h from leaving car park not the time I was in there. I have never been so worried about getting a fine in the current financial climate. The whole process was poor stressful and no number to contact is not helpful
Show more

Breda

Ik gebruik de app regelmatic om toegang te krijgen tot parkeerplaatsen op priveterrein (Smederijstraat Breda). Het openen van de stalen poort verloopt betrouwbaar.

Response from developer

Hi, thank you for your review. We’re happy to hear that everything worked smoothly this time and that you were able to open the gate without any issues in Breda. We really appreciate you giving it another try and are glad we could provide a positive experience! - Team ParkBee

Simple and easy parking

No issues, nice and straight forward to use. Decent app
Car park I use is clean and tidy

Stressful Parking

Terrible concept. Online support just give generic straightforward answers, charge ridiculous amounts for parking and offer zero instant support. This is why a ticket system is the best. No fuss and no stress. Going backwards as a society.

Car Clamped! AVOID !!

After paying for parking my car was clamped, it was eventually removed at no cost but was hassle time wasted.

Finger weg

Nie wieder Park Bee. Kamen nachts nach Delft zurück um halb 2 und konnten nicht auf den Parkplatz fahren. Dann darf man sich per App mit einem Chat-Bot ärgern und es führt zu nichts. Die Buchung ging bis 11:30 vormittags. Angeblich gäbe es keine aktive Buchung. 10 Minuten standen wir vor der geschlossenen Schranke. Wir mussten dann ins Parkhaus und dort natürlich zusätzlich zum bereits bezahlten Park Bee Parkplatz bezahlen. Unseriöse Firma. Lasst die Finger davon und parkt woanders.
Show more

Response from developer

Hi Dennis, Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie nachts in Delft nicht auf den Parkplatz zugreifen konnten und dadurch zusätzliche Kosten entstanden sind. Wir verstehen, wie frustrierend und stressig diese Situation gewesen sein muss. Das entspricht nicht dem Service, den wir bieten möchten. Bitte kontaktieren Sie uns unter support@parkbee.com mit Ihren Buchungsdaten, damit wir den Vorfall untersuchen und uns Ihren Fall genauer ansehen können. - Team ParkBee

Very stressful parking

I bought the parking online then the app took ages to download, when buying the parking it wasn’t obvious you would need to download an app to access your paid parking.
Once at the carpark you have to go into your app to allow you into the carpark. I kept pressing start parking so that the parking would start and allow me in but nothing was happening. In the end because there was a queue behind me I had to press for a ticket. I end up spending about 14€ for 2h15m.
I would not recommend this app!
Show more

Very bad experience

Very poor experience and extremely stressful.

I booked and paid for parking through ParkBee, and my vehicle arrived during the valid booking period. I later stayed longer, and ParkBee also took an additional payment from my account for the extra time. So the parking was paid for.

Despite this, I received a £100 Parking Charge Notice from the enforcement company claiming there was no valid parking session/electronic permit.

When I first contacted support, I was told to deal with the PCN company myself, even though the booking and payments were made through ParkBee. Only later did ParkBee say they would “request a review” and “see if it can be revoked,” which gives me no confidence at all.

This is unacceptable because I only have a short time left before the charge increases / becomes payable in full. I should not be left at risk of paying £100 for parking that I already paid for, including the additional time.

ParkBee need to take responsibility and get this cancelled urgently, not just say they will try. I relied on their service, paid them, and followed the advice given. Now I am the one being chased for a penalty.

I would not recommend using ParkBee unless they can guarantee that paid bookings are properly recognised and that customers are protected from unfair PCNs.
Show more

Pointless app

I couldn’t book anything! Deleted the app strait away

Scam - do not use

Booked parking through ParkBee and then received a fine from ParkingEye claiming we didn’t have a reservation. Several letters since pressuring to pay for fine. ParkBee absolutely useless and have since claimed we didn’t use the reservation. Avoid at all costs.

Easy

Simple to use

DO NOT USE

I have used ParkBee twice for parking and both times I have received fines from the parking lots saying I have not paid.

Absolute rubbish

Almost unusable, drains battery like crazy, phone gets hot, parking locations don’t load.

Response from developer

Hi, Thank you for your review. In our newest version, 1.7.3. the bugs about logging in are solved. Please update our app to see the improvements. The issue reported about multitasking to other apps is noted by us. We will solve this behaviour in one of our next updates. Thanks for making our app better every day! - ParkBee

Hamerkop Parkplatz

Der Parkplatz ist sehr schlecht ausgeschildert. Gibt man Hausnummer 34 ins Navigationssystem ein, wird man zu einem Parkplatz direkt nebenan geleitet. Dieser ist jedoch sehr teuer, und es gibt keinen Hinweis darauf, dass einer der Parkplätze zu ParkBee gehört. Sobald man in der App auf das Einfahrtstor klickt, sieht man nur den Ausfahrt-Button. Ich hatte den Eindruck, dass es sich um Betrug handelte, da ich zusätzlich zur bereits gebuchten Gebühr nun über 40 € extra für zwei Tage bezahlt habe. Das ist alles sehr ärgerlich.
Der Kundenservice ist miserabel, da wird keinem geholfen und der Person von der anderen Parkplatz sehr frech und unfreundlich!
Show more

Response from developer

Hi, Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Beschilderung und die Navigation unklar waren. Wir verstehen, dass dies sehr ärgerlich ist. Bitte kontaktieren Sie uns per E-Mail unter support@parkbee.com mit Ihrer Buchungsnummer, damit wir den Fall prüfen und Ihnen weiterhelfen können. - Team ParkBee

Terrible - zero customer service

App doesn’t work, it doesn’t send verification codes so there is no way to sign up. I’m sat here waiting for a response from the non existent customer service - no response via whatsapp or email and no way to speak to a human. Parkbee is far from stress free. Avoid at all costs.

App does not recognise my Vehicle at Parking location

I booked a parking session in advance, when I arrived at the parking location there were no barriers, I however tried to start the parking session, which is supposed to either open the barrier, if there was one, or at the very least recognise my vehicle is at parking location. Since app did not verify my parking I drove in and out of the parking location. Getting help from ParkBee is none existent. It would appear it uses AI to respond to messages. In the situation I was in that was not helpful. I contacted ParkBee again someday later, again I was speaking to AI. They asked if I wanted human interaction. I said yes but received no further communication. They have taken my payment but I did not receive the service. If it were possible, I would have given 0* for this experience.
Show more

Einfach zu bedienen

Man kann einiges an Geld sparen

Response from developer

Hi Atam, vielen Dank für Ihre positive Bewertung! Schön zu hören, dass Sie mit unseren Preisen zufrieden sind und dabei Geld sparen konnten. Wir freuen uns, Sie bald wieder bei ParkBee zu begrüßen! – Team ParkBee

Avoid this app

Got this app to book parking in Edinburgh. When I arrived at the car park, the barrier didn’t open and the attendant had not received the booking. ParkBee did not respond to my questions. When I left the car park two days later, the booking had still not arrived. A day later, got an email saying “unfortunate”. Stressful and wasted my time trying to contact a useless company.
Show more

Not great

Poor system. If you dont “end your parking session” in the app they will charge you extra. If I book 3 hours I only want 3 hours. I don’t want you to extend my parking for me by default. Support says you’ll hear back in 12 hours… 24 hours later I’m still waiting. The strap line is “parking at the best prices”. Not true. They charged me £8.49. If I had paid the company who own the site it would have cost me £5. I’ll not be using these guys again. Would not recommend.
Show more

Turned for the better

My first attempt in ago didn’t work. Now I could book without any problems and open the gate smoothly using the app in Breda NL

Response from developer

Hi, thank you for your review. We’re happy to hear that everything worked smoothly this time and that you were able to open the gate without any issues in Breda. We really appreciate you giving it another try and are glad we could provide a positive experience! - Team ParkBee