Lots of bugs and slow
It’s really slow. Lots of times it does not work. Have to start few times.
Terrible app
Stalls trying to book, load, and even at the parkade. Creates a lot of pressure when there’s a lineup of cars behind. Only using it because it’s the only way to book for my work parking. There has been no improvement by the developers. Awful user experience!
A necessary evil
They’ve got lots of good facilities and whenever a door or elevator doesn’t activate the phone assistance is very responsive BUT the app is terrible, now. Something changed and now screen freeze or take full minutes to load. Information fields to fill in will move off screen when you click to fill them in. Sometimes clicks or selections just don’t work unless you restart the app.
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Garbage App
Garbage app - they will charge your credit card for parking sessions you didn’t actually use, be careful and monitor your credit card
The worst parking app out there, too much scanning and code entering .
Avoid these lots whenever possible
Very Good Service
I’ve been consistently very pleased with both the reliability and ease of operating the app, together with great responsiveness from customer service whenever there has been any issue
Great service
I’ve only had to try to contact them a couple of times but each time I have I’ve received a prompt response and even follow up responses from the initial one the same day. That’s not what I would expect from a parking company and am very pleasantly surprised.
Frustrating user experience
ParkChamp is frustrating to use on iPhone. The app regularly freezes, lags, and often needs a full restart. It feels under tested, with recurring Ul and performance bugs that others are experiencing too. Until stability and speed improve, it's not quite fit for purpose. Hopefully this review can lead to some additional performance evaluations. Additionally it feels like there is core functionality missing from the application such as opening parkade doors with a hands-free or text/call-to-app option. This intentional design element requires users to use their phone while driving
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Easy to Use
I like this app. Was apprehensive at first but have been using it for some time and figured out the nuances.
Would love to be able to save favourites. I park at two places and pre book, but have to search every time. Last searches are saved but it would be nice to have favourites.
Also, the scanning of signed could be simplified. The building I park in doesn’t require scanning until you get to the arms underground. The app prompts me to scan to open the doors - I’m already inside and just scan the code on the arms and it works anyway. Same with leaving - asks me if I’m in the elevator or leaving the arms or whatever, and it doesn’t matter where so I just scan and things open… No need for confusing dialogue and pictures.
Minor tweaks but I do love the app but I’m a 6am to 6pm parker and haven’t tried it mid-day.
Would love to be able to save favourites. I park at two places and pre book, but have to search every time. Last searches are saved but it would be nice to have favourites.
Also, the scanning of signed could be simplified. The building I park in doesn’t require scanning until you get to the arms underground. The app prompts me to scan to open the doors - I’m already inside and just scan the code on the arms and it works anyway. Same with leaving - asks me if I’m in the elevator or leaving the arms or whatever, and it doesn’t matter where so I just scan and things open… No need for confusing dialogue and pictures.
Minor tweaks but I do love the app but I’m a 6am to 6pm parker and haven’t tried it mid-day.
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Billing
I had an issue with double billing on Monday of this week and it was resolved right away. I had responses from Marion and Stephanie that were timely, very helpful and professional. I would definitely recommend using this parkade to colleagues and clients. Thanks for the great service! Josh
Great app
Easy to use, very user friendly, never had any issues.
Crashing app
App constantly crashing. Wont stay open for more than a few seconds.
Great app
I find the app really easy to use. A couple minor issues but send in a text through the app and it was resolved within minutes. Highly recommend.
Response to question
Thanks for the quick response and for explaining why I wasn’t able to pre-book a stall when there appeared to be space.
Would give 5 stars but…
I seem to get the worst parking stalls every time. I have a large car noted in the app but I still get the smallest, most awkward, and sometimes questionable parking stalls. There’s pillars in front of large pipes, or some kind of overhead concrete slab, or it’s in a corner which would block me in and has in the past. When I request a new stall, it’s the second worst spot, haha. I usually have to call in to get a new one because it just swaps between the two if I request a new stall. Otherwise the app is great and I’ll continue to use it.
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Great customer service
Had to call for an issue, the customer service rep was quick to help and was delightful to talk to.
CarPlay Please
Good app, but needs to be CarPlay compatible so one doesn’t need to use their phone.
The one-time code doesn’t work
I enter the received code and it says incorrect. Tried this multiple times already.
Response from developer
Hi Steven.Leung, thank you for letting us know you're having issues verifying your phone number. Please reach out to our team at support@parkchamp.ca or call our support line for assistance, we are standing by to help.
Awesome app & customer service
Love the cheaper parking solutions and the customer service is quick and always helpful!
Best parking ever !
Living in Calgary means through the roof parking rates so I rarely got to go out to downtown and stampede for entertainment. After I discovered this app I can park downtown instead of taking transit to work everyday for the same price! Thank you ParkChamp :)
