Terrible payment options
You are forced to enter your full credit card number. No Apple Pay and no option to hide cvv.
So so terrible
This app raises the bar for how bad an app can be. So damn terrible. UI clunkiness is the tip of the iceberg, when trying to park you’ll only get ”balance” option, and when trying to add a payment method you get a blank screen. When trying to add a card in settings, it crashes often, giving a blank screen. I spent 15 minutes standing in a carpark and after about 10 attempts to add a card, finally it went through all the stages, and I could begin my parking session. So… so… so bad.
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Parking overcharge
I exited carpark over a hour ago, I thought the camera/s would pick that up. Am disappointed that wasn’t picked up and I’m paying extra.
So handy
Easy to use and very convenient especially in big cities
Hard to navigate
I found the app quite hard to navigate, it took me over 5 minutes to figure it out and be able to pay for parking.
Parking polite
Park mark is such a delight,
Even when the sun doesn’t shine bright
It is a pleasure to park
By Westfields mark,
But please clean the stairs coz the smell is quite dark!
Have a great day, drive safe
Even when the sun doesn’t shine bright
It is a pleasure to park
By Westfields mark,
But please clean the stairs coz the smell is quite dark!
Have a great day, drive safe
Rip off, unorganised
No good
Convenient, but the parking system is terrible and confusing as nuts in Gurney Paragon!
Today, We get in 141 Hobson Street to eat at the east vegeterian restaurant cuz it was convenient, My mum add exactly $11.20, when we get into 141 Hobson St, as the normal parking fee for Saturday evening is $16, we park from 5-7:50 pm and we end our parking session, we spammed it and it keeps on saying “Transaction failed”
Seems like people just wanna park, and confused them
The parking system charges normally even though promotion 30% off. And we send them an email to them.
And I saw one review complains everytime park less than an hour, it charges 2 hours price. Seems like it’s terrible price arrangements
If u don’t want to get scammed just park in Victoria street and walk even more further…
Seems like people just wanna park, and confused them
The parking system charges normally even though promotion 30% off. And we send them an email to them.
And I saw one review complains everytime park less than an hour, it charges 2 hours price. Seems like it’s terrible price arrangements
If u don’t want to get scammed just park in Victoria street and walk even more further…
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Extortionate rate applications
I was recently charged $5 for parking at Wellington station for 3 minutes, because it’s charged in 30 minute increments. Customer service declined my request for a partial refund. I wouldn’t mind if it was $5 after the first 10 minutes, but that’d be too reasonable I guess. The app is fine, but ParkMate themselves clearly only care about milking their customers for every cent while they have them. In addition, their metered parking via the app is run-on, meaning that if you drive off and forget to register that you’ve left, they’ll continue charging you for a park that’s empty. I’d love to know how much they make off people whose phones die or forget or get confused by new rarely used apps. A lot, I bet.
I’ll be parking anywhere else if I can in future.
I’ll be parking anywhere else if I can in future.
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$10 app $15.50 on the spot. App not working
Annoyed at this app whenever you need it it fails to works. Locked on wallet page.
No international cards
I tried to add my UK visa debit cards from mainstream banks and neither works. I wish they would make it clear that you can’t use international cards as it is really frustrating to arrive to a car park and realising you can’t pay or have access to the cheaper app deals.
Terrible support
Don’t use this app or their parking. They will overcharge you and then not respond to email messages and provide support.
App charges often when it shouldn’t
Brutal auto scan by the app
Pre pay?
Why have prepaid when it’s linked to a credit card?
Too expensive
Waayyyy to expensive
End Parking button
All else with the app is great other than:
1: You gotta top up into their wallet system to pay for parking, and majority of parking areas have minimum spending amount.
2. When casual parking instead of choosing duration and pay it up front, you must not be forgetful to click end parking, or else they will charge for all that duration you forgot. They do have a reminder notification to tell you how much time (on a set interval) has passed.
1: You gotta top up into their wallet system to pay for parking, and majority of parking areas have minimum spending amount.
2. When casual parking instead of choosing duration and pay it up front, you must not be forgetful to click end parking, or else they will charge for all that duration you forgot. They do have a reminder notification to tell you how much time (on a set interval) has passed.
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UX issue
When you click confirm and start parking the app implies that the session has started but does not provide feedback when it hasn’t. This means as a user you think your parking session has started only to then return to your car ave find a $55 fine!
Not intuitive
Hard to use and flaky.
It doesn’t work if two people share use of a car.
This app is mostly good and intuitive to use, but watch out if you are a household that shares use of the same car. For example, each time I use the car with the parkmate plate recognition, if my husband has used it the day before, he has to fully delete the car from his app to allow me to add the car and use plate recognition. This makes zero sense. Please fix it!
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Password
Difficult to get password renewal. No emails sent even though link use
