Lacking CS
No customer service at all how to report or request support
No price or payment confirmation, just charges card
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Can’t enter parking info
I entered my car information and my payment information but could not enter the parking information. App just opens up to a map of Africa, and there is no place to enter an address is space number. I had to find a different parking facility that doesn’t use this stupid app
Huge App Glitch Car Towed
I downloaded this app today when prompted with a QR code. I signed up and I got a notice that my payment was accepted. I then went into the hotel I was working a wedding at and when I packed up to leave my car was towed. The manager of the hotel I worked at said this was a frequent problem since the lot switched to this app system. I had to pay $452 due to this glitch. I hope to get some compensation.
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Complete trash
I don’t understand why this app even exists. It shouldn’t.
Warning
Downloaded the app to pay for parking today. After entering my email to set up the account I started receiving tons of spam emails. I'm pretty sure they are selling user data.
A must for living in LA
Super convenient app especially if you come downtown a lot!
THE WORST AND RUDE CUSTOMER SERVICE
PLEASE DONT PARK THERE
I PARKED MY CAR AND STATION MYSELF AND WAS THERE FOR 5 minutes FEEDING MY 2 MONTH BABY! THE WORKER CAME AND SAID YOU HAVENT PAYED YET IM GOING TO SEND A TICKET TO THE COMPANY AND THEY WILL SEND YOU A 90 DOLLAR TICKET ! I EXPLANED TO HIM THAT I BARELY PULLED UP AND HE WAS NOT THERE TO CHARGE ME SO I WAITED IN THE CAR AND WHEN HE DID GO UP TO MY CAR HE WAS ALREADY WRITING MY LICENSE NUMBER DOWN THIS WAS MY FIRST TIME IN LOS ANGELES AND I HAVE A VIDEO OF HIM BEING SO RUDE TO ME!!! I CANT BELIEVE HOW HORRIBLE OF A PERSON HE WAS! I WAS SHAKING BECAUSE I AM NOT FROM LA AND HOW WAS I SUPPOSE TO PAY THAT TICKET . HORRIBLE MAN
I PARKED MY CAR AND STATION MYSELF AND WAS THERE FOR 5 minutes FEEDING MY 2 MONTH BABY! THE WORKER CAME AND SAID YOU HAVENT PAYED YET IM GOING TO SEND A TICKET TO THE COMPANY AND THEY WILL SEND YOU A 90 DOLLAR TICKET ! I EXPLANED TO HIM THAT I BARELY PULLED UP AND HE WAS NOT THERE TO CHARGE ME SO I WAITED IN THE CAR AND WHEN HE DID GO UP TO MY CAR HE WAS ALREADY WRITING MY LICENSE NUMBER DOWN THIS WAS MY FIRST TIME IN LOS ANGELES AND I HAVE A VIDEO OF HIM BEING SO RUDE TO ME!!! I CANT BELIEVE HOW HORRIBLE OF A PERSON HE WAS! I WAS SHAKING BECAUSE I AM NOT FROM LA AND HOW WAS I SUPPOSE TO PAY THAT TICKET . HORRIBLE MAN
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Great
I’ve been duped by some of these apps near the LAX area and this was by far the most reliable and trustworthy. Even the customer service was great. Totally recommend.
Fantastic App & Service
I work catering as a side job and sometimes I have to find my own parking. ParkUp was recommended by my catering manager and it’s great. I just used 2x in the past few days to find parking in Downtown LA and it was so useful. The support is amazing. The first time I used I didn’t know what time my event would end and most of the parking lots have 2 prices: one for all-day, which ends at 2am and one for overnight, which goes until 11am. My event possible could have went past 2am, so I didn’t know what to do. The day off I emailed support in the morning and they responded right away. I was already shocked by that. I emailed back and forth with support to solidify what would happen and they said to pay the all-day rate, email them what lot it is and they’d let the manager know. There would be no extra charge if I was there after 2am. Well, I did end up leaving just before 2am, but I felt comfortable knowing if I did go past 2am I was okay. Not only did they help me with this, but my first use was free and they refunded my payment immediately. I ended up using the next night as well for the same lot and the attendant simply looked at my confirmation in the app and I was off to park. So easy!
Highly recommend.
Highly recommend.
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Bad UI
Whomever developed this app should change career. The process of payment is lengthy and the UI counter intuitive. The process time should be divided by 3.
Easy way to save time and money parking in busy LA
Recently moved to LA, so still discovering the city! One thing I’ve noticed is that parking is hit or miss and usually very expensive!
It’s nice to be able see prices and parking locations ahead of time so I can plan the best and most affordable place to park.
Thanks for helping me save every weekend!
Zain
It’s nice to be able see prices and parking locations ahead of time so I can plan the best and most affordable place to park.
Thanks for helping me save every weekend!
Zain
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*WARNING* CAR WAS TOWED
This app is used to pay for parking at lots without attendants. Last 8/9/2022, I paid using the app as soon as I parked. When I walked past the parking lot during my lunch break, I noticed my car was not there. I noticed tow trucks(South Coast Towing) at the adjacent parking lot towing other cars and asked a guy if they towed my car. I was asked what my car is and proof that I paid. Sure enough, the guy said that they towed it to their lot. He told me ParkUp sends them a list of which cars paid for parking and blamed Parkup for the mistake. I had to go to their lot to retrieve my car. I missed time from work because of this. The ParkUp website only has an email address as a means to contact them. I demanded to be reimbursed for the parking fee and for the time I missed work which they ended up giving to me after bugging them through email. Everyone I interacted with from the tow truck drivers to the customer support person at ParkUp seemed unapologetic and didn't care about the mistake and how they can do better in the future.
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Terrible experience
I used the app to pay for parking and location tool grabbed wrong lot. I paid $30 only to find out that I needed to pay for a different lot.
No customer service within app to notify for assistance. Email address for support in legal note doesn’t work.
Will be disputing charge if I can’t get in touch with someone.
No customer service within app to notify for assistance. Email address for support in legal note doesn’t work.
Will be disputing charge if I can’t get in touch with someone.
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Saving a lot of money with this app!!
Before I downloaded this app I was paying $10 more to park everyday 5 days a week! Found a new garage to park at a block away and save $10 a day! I was also downtown over the weekend to visit the staples center with my girlfriend and used the app to find parking. As we were walking to the venue I wasn’t surprised to see other lots charging double what I paid using this app. Best app for saving money downtown!
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Great for Finding and Paying for Parking
This app makes it super easy to find parking in Downtown - usually a really hard and frustrating thing to do - and you can see the prices in many different locations to compare and decide. Really nice! Easy to use and convenient, and good prices.
Pleasantly Surprised
I had to download this app in a rush to park in downtown LA before a client dinner. Looking at it later in the app store and googling some other reviews, I saw some worrisome review comments about privacy policy implications and inability to remove financial information as a user.
After doing some research I decided to email the company a legalese style message to make sure my info was removed. Turns out the chest-puff approach wasn’t necessary. 3 hours after my email (on a Sunday) I was contacted by the named agent on the public business filings. He was extremely understanding and professional. Completely put my mind at ease.
He deleted my ParkUp App account and all info. Deleted my account with his payment processor that contained the financial info I provided. He even refunded my parking payment.
If I had reason to use the app again, I would re-open my account with confidence. Gotta respect a business leader putting in the hours on a Sunday morning.
After doing some research I decided to email the company a legalese style message to make sure my info was removed. Turns out the chest-puff approach wasn’t necessary. 3 hours after my email (on a Sunday) I was contacted by the named agent on the public business filings. He was extremely understanding and professional. Completely put my mind at ease.
He deleted my ParkUp App account and all info. Deleted my account with his payment processor that contained the financial info I provided. He even refunded my parking payment.
If I had reason to use the app again, I would re-open my account with confidence. Gotta respect a business leader putting in the hours on a Sunday morning.
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Dope App
So much easier finding parking DTLA since I got this. Can’t believe I used to actually drive around looking for cheap parking. This makes it so much easier.
Amazing!
10/10 would use again for my DTLA parking needs. It made my parking experience easy and convenient for my LA visit!
👍👍👍
Highly recommend this app for finding the cheapest rates downtown!
