Professional
Fast, accurate, parts for people on tight schedules.
Don’t
Extremely disappointing experience with Parts Town.
I placed this order on May 26, 2026, for a part costing over $1,300. My original order confirmation showed an expected ship date of June 15.
It is now August 25 and I still do not have my order.
I have contacted Parts Town multiple times and spoken with several different representatives, including Anna Pullam on several occasions. Unfortunately, the experience has been the same regardless of who I speak with. I keep receiving new expected timeframes — “next week,” then another date, then another delay, and now I’m being told the middle of the following month.
I understand that backorders and manufacturer delays happen. What is unacceptable is keeping a customer waiting for months while repeatedly providing estimated dates that are not met. If Parts Town does not actually know when the part will be available, I would much rather be told that honestly from the beginning.
After waiting nearly three months for a $1,300+ order that was originally expected to ship June 15, I have lost confidence in the information Parts Town provides regarding availability and shipping dates.
If you are ordering a backordered or time-sensitive part from Parts Town, I strongly recommend confirming actual availability before relying on their estimated ship date.
I placed this order on May 26, 2026, for a part costing over $1,300. My original order confirmation showed an expected ship date of June 15.
It is now August 25 and I still do not have my order.
I have contacted Parts Town multiple times and spoken with several different representatives, including Anna Pullam on several occasions. Unfortunately, the experience has been the same regardless of who I speak with. I keep receiving new expected timeframes — “next week,” then another date, then another delay, and now I’m being told the middle of the following month.
I understand that backorders and manufacturer delays happen. What is unacceptable is keeping a customer waiting for months while repeatedly providing estimated dates that are not met. If Parts Town does not actually know when the part will be available, I would much rather be told that honestly from the beginning.
After waiting nearly three months for a $1,300+ order that was originally expected to ship June 15, I have lost confidence in the information Parts Town provides regarding availability and shipping dates.
If you are ordering a backordered or time-sensitive part from Parts Town, I strongly recommend confirming actual availability before relying on their estimated ship date.
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App and website does not work
It used to be a great app to search for service manuals on coolers but now if you search a model number or search for ANYTHING, you get a pop up saying something went wrong… well obviously!
Pradip Patel
Best place to get your parts for your appliance
Freaking great!
If you have an obscure part that is on an old device, chances are, Parts town has it! Super easy to find parts and all the information you need to repair the device. So glad I found them!
