Broken!!!!!!!!!!!!!!
It’s so broken! Every time I paid for parking in the last few days it was creating a brand new wallet for me and charging me $21!!!!!! What the hell?!
Insane login requirements lol
Very bad requirements. Insecure.
Terrible user interface
Does not warn you that Amex is not accepted even though it shows the icon. I wasted 45 minutes trying to figure this out. UI is an epic fail in all aspects.
Stupid AI Bot loop blocks app support
I can’t add a credit card. I went through all the steps in troubleshooting, and it still didn’t work. I tried to reach support, but kept getting circled back to the AI Agent, whose responses are limited to those I’d already tried in troubleshooting. It kept telling me to go to “contact us”, but that just took me right back to the unhelpful AI bot, who kept saying the same thing. I can’t use the app, I can’t reach a real person, and the troubleshooting doesn’t work. Complete waste of time. I’ll never use this app again, and nobody else should, either. It works fine until the day it doesn’t, and then you’re out of luck because you can’t pay for parking when you need to and will get ticketed. Garbage app.
Show more
Useless
Country code other than US won’t load nor will email verification.
Absolutely Unacceptable — 30 Minutes Wasted Just Trying to Pay for Parking
This may be the worst parking app I’ve ever used. I spent 30 minutes trying to do the incredibly simple task of paying for parking, and Passport still could not start a parking session.
The app told me to “switch from Wi-Fi to mobile data” because some networks block app traffic — while my phone was already clearly connected to 5G. I then tried their web payment system, entered everything again, and got another useless message: “Unable to start a parking session. Please try again.”
Even worse, the system kept accepting my credit card information and appearing to save it, but would not actually process the parking payment. Then it would turn around and act like there was no card/payment method available, forcing me to enter the information again. So Passport is apparently perfectly capable of collecting and retaining payment information, but somehow incapable of completing the one transaction the entire service exists to perform.
No useful explanation. No meaningful error message. No functional fallback. Just an endless loop of entering personal and credit card information, retrying, and getting nowhere.
A parking payment system has ONE JOB: take the payment and start the parking session. People are standing on the street, watching the clock and risking a ticket. They should not have to troubleshoot somebody else’s broken payment infrastructure for half an hour.
Cities should seriously reconsider contracting with Passport until this system is reliable. If you can accept and save someone’s credit card number, you should damn well be able to process the parking payment—or clearly explain why you can’t.
Completely unacceptable. One star only because zero isn’t an option.
The app told me to “switch from Wi-Fi to mobile data” because some networks block app traffic — while my phone was already clearly connected to 5G. I then tried their web payment system, entered everything again, and got another useless message: “Unable to start a parking session. Please try again.”
Even worse, the system kept accepting my credit card information and appearing to save it, but would not actually process the parking payment. Then it would turn around and act like there was no card/payment method available, forcing me to enter the information again. So Passport is apparently perfectly capable of collecting and retaining payment information, but somehow incapable of completing the one transaction the entire service exists to perform.
No useful explanation. No meaningful error message. No functional fallback. Just an endless loop of entering personal and credit card information, retrying, and getting nowhere.
A parking payment system has ONE JOB: take the payment and start the parking session. People are standing on the street, watching the clock and risking a ticket. They should not have to troubleshoot somebody else’s broken payment infrastructure for half an hour.
Cities should seriously reconsider contracting with Passport until this system is reliable. If you can accept and save someone’s credit card number, you should damn well be able to process the parking payment—or clearly explain why you can’t.
Completely unacceptable. One star only because zero isn’t an option.
Show more
Horrible app you’re better off just not paying or finding a different parking spot
Even though my card details were all correct it still wouldn’t let me pay also the app session timeout barely gives you enough time to fill out all your info so you get stuck in a very annoying loop of re entering all your info only for the app session to time out again
Can’t select saved wallets
For the past couple weeks the app won’t let me select a saved wallet for my zone. It will let me set up a new one for pay for a particular session, but won’t let you revisit it the next day. I now have three saved wallets with balances I can’t use.
Convenience fee
Requires a 20% convenience fee, at least in LA. Parking meters don’t charge convenience fees, so why does this app? It’s not like it’s that much better than a meter. I think it’s a mistake to require this app for some parking spots, since it requires you to pay the fee to a third party with a government given monopoly and no competition from other apps. Also the cart expires after a minute or two, so if you’re putting in your credit card info, you have to really rush to do it in time.
Show more
Complete Garbage
Tried using this app to park in down town Eau Claire, WI. It would not accept my Apple Pay, debit card or 2 different credit cards. I would not suggest parking downtown until they get their system working properly!!!
Always a problem with payment
This app is the most low budget garbage. There are always issues with credit card payments and their wallet system. How long can I waste my time trying to pay a meter fee??????
It’s so complicated
I have 4 cards added as payment methods and it’s still asking for payment method
Painful to use
The app does not take Apple Pay, requiring credit cards to be entered. It wants to know details about your car. When it’s a rental, it wants to know when the rental ends. It took more than 5 min to set up. It kept timing out. I never got it to work. I should have brought coins.
Constantly loses payment information
The app constantly loses my login, forces me to re-enter payment and DOES NOT TAKE APPLE PAY. Who doesn’t accept Apple Pay in this day and age?
Trash app
Times out before I can put my credit card in
Useless in Canada
I tried to use it in North Vancouver to pay frigging parking, useless. City of North Vancouver, at least give real useful options.
This app is useless
I needed it to park, but I did not even get past the registration screen. Either it did not load the country list for the phone number or when I tried the email alternative it always errors out sending a verification code. The whole thing this thing is supposed to do is allow me to park, if I can’t even get there, this is useless.
Show more
Worst app to exist
Payment doesnt work after multiple trying. I had to go to my parking
Buggy
I have data but not WiFi. The app says I’m not connected to the internet but I am since I’m posting this review.
Horrible
It does not recognize my cellphone number, nor my email address and it was impossible to use from page 1! Ridiculous! ZERO stars
