Patient Portal User Reviews

Customer Experience

Positive experience9.7% of reviews
Neutral7.8% of reviews
Negative experience82.5% of reviews

~ Based on 103 written reviews from the US App Store.

What users say

Is Patient Portal Safe?

Patient Portal has mixed safety signals based on user ratings. AppsHunter Safety Score for Patient Portal is 51/100.

This assessment is based on 143 user ratings, with an App Store average of 2.4/5.

Safety Analysis

28.8% of ratings point to a safe experience
12.1% of ratings suggest some concerns
59.1% of ratings point to a risky experience

~ Based on 132 App Store ratings for Patient Portal.

Is Patient Portal Legit?

Patient Portal appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Patient Portal is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not logging in

Why could it be that the app doesn’t open?

Awful app

I don’t have an active account and when I try to create one it tells me it’s in use. What?! MyChart is so much better than this pathetic app. Instead of offering support I was instructed to contact my provider.

Horrible

App works great unless you want to send a portal message. Fill everything out with a nice little paragraph just to not be able to submit… (the submit button is not lit up) before you start to type it’s lite up and ready to submit, until you start typing… then you have to close the app and try a few more times…. Good luck, better off just calling the office.
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I liked the original version

When I upload the new app I was surprised to see how much had changed. Wasn’t sure if it was because of some type of HIPPA violation. I can only say I rather have the original version back.
The logo you can’t tell it’s for AHVI. Very sterile looking after logins. I hope whom ever is on the committee that voted to redesign this site, please rethink this design and do something better.
Your patients rely on the information held within the organization app.
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I literally can’t make an account

The app keeps glitching I can’t even make an account

Can’t log in.

I put in my user/pass and it just throws up a red bar. I tried changing my password (successfully) and it still refuses to log in.

App not working

Not working since last update

Will Not let me login

I have changed my password multiple times and it will not let me login. And there is not any support they offer to fix it.

Doesn’t work

Does not work

App Won’t Open

I tried opening the App. I tried deleting and reinstalling, but it’s still giving me a blank page. Please look into it. I crucially need to access my medical records. Thank you.

The APP

needs to be updated.

Half useless

Messaging and appointment management is ok but reading or downloading after visit reports is nearly impossible.

Ineffective

I don’t have any option to send messages

Creating Account

I’ve been trying to create an account all day and I put all the information and it doesn’t give the option to create the account

Not compatible with anything

I can’t link to MyChart, MyChart can’t link to it, I can’t link my Apple Health app, and I can’t retrieve records manually. Why? I couldn’t even find a way to pull this data with Python Code. It’s my data, darn it!

Terrible app

This app is clunky, slow and horribly designed. It feels like a half hearted attempt and making a patient portal. Good luck accessing anything other than future appointments. It doesn’t even seem as if they are supporting this app anymore. I wish my doctor would subscribe to a different patient portal app, because this one is terrible.
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Doesn’t work

Didnt make it past the login screen. Wouldn’t load at all. Downloaded on my boyfriends phone and was able to log in but messages wouldn’t load. This app is severely messed up at a fundamental level. Someone needs to fix this, it’s crazy bad, especially for something as important as a medical app.

All medical apps look the same

This app seems to work okay. But the problem is that I have several medical portal apps from several different doctors. And on my iPhone, the apps all look the same. It would be much better if an app screen name could be customized to match the practice that it serves. For example, this app serves cardiovascular medicine. They go by the tag line CVM. My app should be named CVM. Don’t care what the software is called once you open it.
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Doesn’t work.

Doesn’t work on iPhone or in browser. Cant view or download any forms. Entire sections don’t load. It’s just a bad piece of software and whomever is in charge of the release cycles on this app should be fired.

No acceso

No me permite crear mi perfil por variar veces