Was working fine until the last few months
This app worked great for me up until a month or so ago, now I can’t access mine or my children’s referrals/ authorizations from the messages. It continues to pull up the same message on the first page but the second page is current. The first page has all the information
Attachments??
I have several patient portal apps and all of them are richly functional. Looks like this app needs to be optimized for mobile devices. Also there is no way to attach a photo from the app!!
You have to log in to a browser online to get that feature. Please add this ability!!
You have to log in to a browser online to get that feature. Please add this ability!!
There is no way to cancel appointments
This app is far from user friendly. I went so far as going to the company’s website to see if there was a way to cancel the appointment I made. The buttons they direct you to click on the website explanation literally do not exist in the app. It’s super frustrating.
User (i.e. Doctor) adoption is key.
Not sure if this is true for every medical org that uses this app, but in my area, the major medical group promotes the app…and then they never use it. Makes the app completely worthless. I came to North Carolina from Colorado - UC Health - which has an AMAZING app, fully integrated with their systems - I could email my doctor on it and have a response same day. My lab results were all visible. Meds all listed. My doctors could all read each other’s notes. I could schedule and cancel appts. This app *wants* to be that but will never be if the doctors and admin staff aren’t going to actually engage with their patients that way. Shame really. It’s the 21st century and North Carolina still feels like the 1980’s.
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Needs a lot of work
I have My Chart and it is hands down better. I find My Chart easier to navigate and easier to see data.
Embarrassment of an app
For returning users, you are better off just starting a whole new account. I had to contact 4 different departments just to login in because this EMBARRASSMENT of an app was not recognizing my information. (which was correct the entire time btw) I ended up getting transferred to an I.T. Department just to hard reset my password. I am still not able to login through the app because it is still not recognizing my newly reseted password. I have to go online through safari just to have a chance at logging in, just to view lab results. By far the WORST APP I HAVE EVER ENCOUNTERED.
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Where are lab results?
This new patient portal American Family Care uses is just blah. The old one on their website gave explicit information and everything was in one place. The app’s messaging feature is terrible and you cannot view your labs on the app, only the website.
Medical mishaps
My Dr. Of Neurology uses this to give a portal to give patients important information about their health and he deals with the brain.
Spent 15 hours trying to get information. Im recommending he change his portal.
Spent 15 hours trying to get information. Im recommending he change his portal.
Update Please
So far the app has been pretty good, but there is a flaw. The app doesn’t allow you to upload an attachment to your message. The only way around this is to go to the patient portal using your web browser. Please update this and I might give 5 stars.
Can’t log in even if staff resets password??
I thought the app was supposed to be helpful guess i was wrong the app itself needs a major update can’t do the bare minimum but shout out to everyone who made it past the login portion i sure wasn’t able to!
Terrible App
The only way to read messages is to hit reply. If you send a message and then go to sent messages you cannot see what you read or who you sent it to.
Just a simple thing like messaging is difficult. If you go to Patient Portal on a PC it works great. Translation to iPad is terrible. If I am on travel it is pretty much useless.
Just a simple thing like messaging is difficult. If you go to Patient Portal on a PC it works great. Translation to iPad is terrible. If I am on travel it is pretty much useless.
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Printing documents
Why can’t I print out my data?
Super bad!!! Doesn’t work properly
Even to recover your own password. They make it impossible!!! because it’s impossible to match your own security question even know it’s correct! Like WTH waste of time……
Mobile cursed
How can you develop an app today and not optimize it for mobile devices? 2/3 of the entire Internet is accessed on a mobile device! Forget about trying to message your doctor using this app. Freakin horrible and frustrating as heck.
Needs the face scan…
I downloaded this app today, and was genuinely confused by them asking if I want to request a fingerprint log in…um, I have a 12 Pro Max…😒
Needs modernizing
The app doesn’t work with the iPhone password manager correctly and it also wants to set up fingerprint unlock which isn’t even available on any of the newer iPhones starting with the iPhone X. If you are going to build an app - at least make it easy to use and keep it current. Why bother otherwise?
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Doesn’t work for me
I can never open any of the links that are sent to me, and my appointments never show up on the colander. This app does nothing for me.
Garbage
Don’t waste your time with the app. You are better off just using your browser. The worst app I’ve ever come across. But then again it is Wilmington Health so don’t expect to much.
Needs improvement
When I get messages from the doctor’s office the font is microscopic. I can’t read it even with my reading glasses.
So Frustrated
I use to love the way this app worked. I got all my lab results in record time & my messages were quick to get a response. NOW my labs are all messed up. There is nothing recent and it keeps saying my labs are in and that I have a message, but I don’t. Please fix this app. I don’t know what happened with the last update but please reverse it.
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