Was working fine until the last few months
This app worked great for me up until a month or so ago, now I can’t access mine or my children’s referrals/ authorizations from the messages. It continues to pull up the same message on the first page but the second page is current. The first page has all the information
Attachments??
I have several patient portal apps and all of them are richly functional. Looks like this app needs to be optimized for mobile devices. Also there is no way to attach a photo from the app!!
You have to log in to a browser online to get that feature. Please add this ability!!
You have to log in to a browser online to get that feature. Please add this ability!!
There is no way to cancel appointments
This app is far from user friendly. I went so far as going to the company’s website to see if there was a way to cancel the appointment I made. The buttons they direct you to click on the website explanation literally do not exist in the app. It’s super frustrating.
User (i.e. Doctor) adoption is key.
Not sure if this is true for every medical org that uses this app, but in my area, the major medical group promotes the app…and then they never use it. Makes the app completely worthless. I came to North Carolina from Colorado - UC Health - which has an AMAZING app, fully integrated with their systems - I could email my doctor on it and have a response same day. My lab results were all visible. Meds all listed. My doctors could all read each other’s notes. I could schedule and cancel appts. This app *wants* to be that but will never be if the doctors and admin staff aren’t going to actually engage with their patients that way. Shame really. It’s the 21st century and North Carolina still feels like the 1980’s.
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Needs a lot of work
I have My Chart and it is hands down better. I find My Chart easier to navigate and easier to see data.
