They rob you even after you pet dies
My pet passed away and even after asking them several times they’re still charging me $19 a month. Absolutely no number or customer service. All you have is an AI chat bot that you have to go back and forth with. Absolute disaster and it’s by design. They want to swindle you out of your money.
Amazing Pet Care App
I’ve tired other telehealth options for my pets but, they left me lacking. With Pawp you get a treatment plan and notifications when they’re about to need new shots or care. They also offer $3000 pet coverage and it saves my Fancy cat’s life.
Not a vet service
They only can tell you if your pet needs a vet. If you can’t find a local vet that will help your pet you are out of luck. I would rather give 0 stars.
I hate being misled!
Nobody likes to be lied to, and PAWP was offered as a “PERK” for T-mobile Tuesdays. Every perk I’ve ever saved Simply saves it to “my stuff” until I can either review it further or use it. Sometimes there are short time periods to make a decision, but if you don’t save it when it’s released on Tuesdays it will go away… So I always save ANYTHING I am remotely interested in. They often expire, unused, but that’s OK and I MUCH prefer that to what PAWP did….
• I SAVED THE OFFER IN “MY STUFF“
• A COUPLE DAYS LATER I LOOKED FURTHER <mult plans offered for monthly set price…
• I DID NOT ENROLL IN ANY BY THE EXPIRATION DATE FOR THE OFFER! I did update the app as I got it a couple of yrs ago, but it was out of my price range at the time.
I have been charged $19+ for two months, but didn’t notice and there is no phone number for them for customer service. I wrote and requested info and I’m curious I want a freaking refund you shady misleading, no Support jerks!
• I SAVED THE OFFER IN “MY STUFF“
• A COUPLE DAYS LATER I LOOKED FURTHER <mult plans offered for monthly set price…
• I DID NOT ENROLL IN ANY BY THE EXPIRATION DATE FOR THE OFFER! I did update the app as I got it a couple of yrs ago, but it was out of my price range at the time.
I have been charged $19+ for two months, but didn’t notice and there is no phone number for them for customer service. I wrote and requested info and I’m curious I want a freaking refund you shady misleading, no Support jerks!
Show more
Bull*#^%
Just trying to sell products. The “assessment” is just a bunch of products being pushed to make your pet “better” and it’s completely user driven. No one looks at your pet. You might get to talk to a vet helper, it surely isn’t a vet or else they’d be able to write rx’s. If a real doc can write rx for glp1 etc through an app there’s no reason a vet can’t.
Show more
Do Not Use Pawp
Scammy
They will deny your claims
I had an extremely disappointing experience with Pawp during one of the worst moments a pet owner can go through.
I have been a customer for over three years, and my dog suffered a sudden collapse recently. After speaking with a veterinarian, euthanasia was determined to be the most humane option. I followed Pawp’s stated protocol exactly, step by step, and submitted all required documentation expecting the coverage they advertise.
Despite doing everything correctly and clearly meeting their own process requirements, my claim was still denied.
What makes this so upsetting is not just the denial itself, but the timing and nature of the situation. When a pet is in crisis and euthanasia is involved, you expect some level of urgency and support. Instead, I felt like I was navigating bureaucracy while trying to make an impossible decision for my dog’s comfort and dignity.
At minimum, if their policy excludes situations like this, that should be made far clearer upfront—because in practice, the messaging suggests coverage that simply isn’t honored when it matters most.
I cannot recommend Pawp based on this experience. After three years as a customer, this is how I was treated in an emergency, and it completely changed my trust in the service.
I have been a customer for over three years, and my dog suffered a sudden collapse recently. After speaking with a veterinarian, euthanasia was determined to be the most humane option. I followed Pawp’s stated protocol exactly, step by step, and submitted all required documentation expecting the coverage they advertise.
Despite doing everything correctly and clearly meeting their own process requirements, my claim was still denied.
What makes this so upsetting is not just the denial itself, but the timing and nature of the situation. When a pet is in crisis and euthanasia is involved, you expect some level of urgency and support. Instead, I felt like I was navigating bureaucracy while trying to make an impossible decision for my dog’s comfort and dignity.
At minimum, if their policy excludes situations like this, that should be made far clearer upfront—because in practice, the messaging suggests coverage that simply isn’t honored when it matters most.
I cannot recommend Pawp based on this experience. After three years as a customer, this is how I was treated in an emergency, and it completely changed my trust in the service.
Show more
Bad , no pay
I'm not going to be losing my money for a protection that doesn't exist, my dog went to the vet for an emergency that your team said it was, and when sending the claim it turns out that for you it's not an emergency, so I prefer to hire another Insurance that if you consider reimbursing the trips to emergency it is or "considered" an emergency. If I had known this from the beginning I would not have hired them, bad service, terrible!!
Show more
Useless
Only good for spam. When you call instead of helping at all they tell you to take your animal to the vet.
Wasn’t what I expected
Tech helpful, but service not what I was hoping for
Amazing Service & Fast Approval
Pawp was amazing to work with. They reviewed and approved my claim very quickly, and the process was simple and easy to follow. During a stressful time with my pet’s emergency, their support and fast response made a huge difference. I’m very grateful for the help and highly recommend Pawp to other pet owners.
Show more
Helpful
Awesome service. Very friendly n helpful when my dog had toxic digestion
I can’t even get past the first screen when creating an account
The “continue” button doesn’t work so I can’t proceed. And the support ticket I opened disappeared so I can’t get help. I’m sure it’s a good program, but if I can’t use the app, I’m sorry but it can’t get any stars
Brandi Lee
Pawp did what they said they would do! They reimbursed for an emergent situation for our fur baby!
Great pet care and emergency protection
It’s helpful to talk to a vet and they can recommend some treatment before you take your pet in. Also the emergency pet coverage was big my dog passed and they did cover a portion of the treatment that was trying to save her life
Good
I have had the emergency insurance for both my frenchies for 4 years now, haven’t had to use it until recently I did need vet assistance and it was convenient to be able to consult with a vet virtually, paid $35 to get a prescription consultation for my dogs (needed two separate appts though even though my dogs are same breed /weight & had same issue so that sucked) wanted a flea & tick prescription because saw over counter medications aren’t very helpful & still pretty pricy so figured I’d invest in prescribed medication. Vet was wonderful and quick. The prescription is for online pharmacy like Walmart or chewy online so if you want to pick up in person to avoid time like me you have to reach out to Pawp support via email which I don’t like as it takes time. Wish they had Pawp chat customer service or phone customer service. The first time I reached support via email heard within 3 hours but then when they stated they sent prescription & Costco pharmacy confirmed they didn’t and I responded back to their email now it’s been almost 24 hours and I’ve had to follow up since I am choosing in person pharmacy as I urgently need the prescription versus waiting for them to be shipped but if customer service takes time to respond defeats the purpose. I even wrote in subject pharmacy pick up in person request so they know the urgency. The app itself is also confusing to navigate on how to speak to a vet, very limited on settings you don’t know what email you are using for that app. It feels like they made it very limited & not easy to access in reaching out a vet or other features. But so far at least their insurance is reasonable for emergency insurance & it was very convenient to have a vet virtual appt option.
Show more
Response from developer
Four years with both your frenchies, and we're glad the virtual consult came through when you finally needed it. Thanks for your feedback, we want to address a few things directly. In-person pharmacies often have limited inventory and hours, which is why we default to online options, but our support team always follows up with updates and alternatives to find what works. Our support team is also reachable through the app, not just email, although you can expect a prompt response through both channels! Do not hesitate to reach out to support@pawp.com if you still have questions!
Fantastic
Happy to know they are there when needed 🙂
Helpful
Always very helpful to their maximum capability
Deceptive
You cannot get any prescriptions for your dog depending on the state and they don’t tell you that until after purchasing a $99 subscription
Gives me a peace of mind
Love Pawp! Can’t always afford to take my animals to the vet for little issues and this app helps me save money and give me peace of mind. Also this app lets me know if my fur babies need to be seen by an actual vet and if not what I can get to help them with a minor issue.
