Okay
Heavy lag when selecting dates and times for appointment.
Service with a smile
I’ve been bringing my dog here for the past year. The staff treats her like family. She hates riding in the car but when she arrives at the office she perks up. Everyone smiles and shows her love. The atmosphere is professional and inviting.
Pet Info Not Updating
I’ve used this app for years to track my pets’ health, weight, appointments, and medication histories but as of 2026 none of my pets’ appointment data has been updating. The Banfield office says their system has everything up to date, it’s just not syncing with what I see in the app. They aren’t sure why not coming through. The last update is from July 2025 and a few of our pets have been to the vet a couple of times between then and now.
I’ve tried deleting the app and redownloading it but that, unfortunately, doesn’t to anything.
Thanks for any help or fixes you might be able to provide!
I’ve tried deleting the app and redownloading it but that, unfortunately, doesn’t to anything.
Thanks for any help or fixes you might be able to provide!
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Trying to schedule appt is HORRENDOUS
I think it’s utterly ridiculous that I had to spend over 45 minutes to schedule a damn appt!!!
Garbage service, garbage App
Beyond upset with the Banfield as a whole.
I had an appointment already scheduled, and the app actually allowed me to make a late appointment. I tried contacting the veterinary location beforehand, but no one answered. I then drove to the location for my appointment, only to find out that the store was closed.
I contacted customer support through the app, and I was basically told there was nothing they could do because the developers were having some type of issue. On top of that, the agent turned off the chat or ended the chat without any type of resolution. I understand that technical problems happen, but what I don’t understand is what I’m supposed to do as the customer when the app allows me to schedule an appointment that apparently cannot be honored.
Trash
I had an appointment already scheduled, and the app actually allowed me to make a late appointment. I tried contacting the veterinary location beforehand, but no one answered. I then drove to the location for my appointment, only to find out that the store was closed.
I contacted customer support through the app, and I was basically told there was nothing they could do because the developers were having some type of issue. On top of that, the agent turned off the chat or ended the chat without any type of resolution. I understand that technical problems happen, but what I don’t understand is what I’m supposed to do as the customer when the app allows me to schedule an appointment that apparently cannot be honored.
Trash
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