Poor care
Dog suffered all day with UTI (I dropped her off at 8:15 am) and had still not been started on treatment when I was called to pick her up after 5:30 pm. Also, she had been left in her crate and had urinated all over herself.
Pet and Personal Data not loading
Attempting to set appointments but saved Pet data and certain other aspects of app are not loading correctly allowing me to select and continue with booking process. Please address.
Great hospital
Wonderful staff. Great doctors. Always consistent with excellent service.
Cool new interface. Still slow.
I like the new look but nothing will load. This has historically always been the slowest app out there, and now it seems even slower.
Annoying review requests
Everytime an app asks me to rate them, they’re getting this awful review since that is an annoyance that destroys the app experience.
Helpful to Hoomans
I have had this app since it launched and it has gotten so much better! User friendly, easy to track, schedule and get immediate support for my pups. If you’re a Banfield pupper parent you need this app!
App is very slow
The app moves at a glacial pace.
Won’t load after update
Usually have very little issue with this app- the service is great. Since the update though- I can’t access anything- it just sits and loads forever. Hope they fix this soon!
THEY KEEP YOU ON SCHEDULE
I give them an excellent score do to it’s ease to use and the hospital veterinary office is friendly, compassionate and will love your fur baby
Can’t reschedule
Very difficult to get in rm appt and reachedule appt !
Slow and clumsy
The app is slow to load and is not great when trying to book appointments.
Customer service
The customer support service was excellent!!
A bit glitchy
The navigation is pretty easy. The layout is user-friendly. It can be uncooperative trying to schedule appointments. It would let me get all the way to the end, and then it would error out. That’s really my only complaint.
Laggy
App is veryyy laggy especially in the appointments tab
Incredibly slow
This app is incredibly frustrating to use. I have never used an app that takes so long to even load your information and dashboard.
Great staff and Vets
We take our dogs and cats to Banfield in Westpointe Plaza and have always had great experiences. They have worked us in with emergencies and took their time on phone calls when we chose to drop off.
Thank you
Thank you for making scheduling an appointment easy for me. I like that I can view my pets history and the remainders for their next appointment. I appreciate the prevention care appointments as well.
Terrible for accessing any records (as of 07.2026)
Cannot ever download and read at home any medical summary reports for all my pets (I have 5). Ridiculous app.
Honest review
App working horribly! 20+ mins to schedule an apptmt after 20 min phone hold. Horrible!!!
Great veterinarians
My dogs have been with this office since the beginning and always been very friendly and supportive all the time. Doctor Benjamin is always there for us and I consider him a great professional.
