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Dog sitter had a racist mental breakdown, ruined our vacation, and Pawshake kept their profile up
TLDR: Pawshake knowingly allows racists and homophobes on their platform, even after they’ve lied on their profile. They were provided proof of our sitter’s unsettling and unsolicited xenophobic multi-day texting tirade while she was watching our puppy (and for which we had to find an emergency pick up after she began talking about god, death, and “sacrifice”). In spite of that, Pawshake still allowed her profile to stay up (the timeline they offered in their response doesn’t even make sense by the way). Even worse, they wouldn’t even let us write a review to warn other users about this person.
FULL: After reading their frankly irresponsible response to my previous version of this review, I feel compelled to share the facts of the case as requested. Pawshake is free to distract from what happened by going all up in arms about me daring to say that a woman who talked about cannibalism, human sacrifice, international cabals, and referred to herself as being possessed was having a “psychotic break”. Sorry if that offends anyone.
Unfortunately I’m not able to post the photo proof I have here, but even if I were I would probably be banned from the App Store given its vile, hate-filled content. I’ll have to sum everything up and leave it up to the reader to make their judgement.
To summarize:
1. My partner and I were going on the weeklong trip abroad and needed someone to watch our five month old Havanese puppy. After looking on Pawshake, we found a “mother daughter duo” who seemed nice and we decided to meet up. They seemed normal, though the mother was a bit quiet, and we decided to go forward with the booking.
2. The morning of our flight, we dropped our puppy off at the address. Contrary to what was presented in their profile, we found out that the mother and daughter did not actually live together. The mother lived alone in a studio apartment (in what we would later find out was a sort of Christian halfway house / community support building for women who had fallen on hard times). What’s worse, the daughter lived in a different part of the city and had not even provided her mother’s phone number, fully intending to pretend as if she lived with her mother, passing off her mothers photos of our dog as her own. We would soon find out this was to gain control of her unwell mother’s unsettling messages. We had to specifically ask the mother directly for her number to communicate directly with the person actually watching our dog.
3. The very first messages she sent were about how some “lgbtq man had spat his hate at” our dog in the park. These would be some of the most normal messages we would receive all trip. The frequency, intensity, and bigotry of her messages would ramp up significantly over the next couple of days.
4. On the third day alone, over the course of the evening, she sent over 400 messages none of which contained any photos, proof, or mention of our dog’s wellbeing, even after we asked. Instead, what we got were messages talking about how certain ethnicities controlled the world. How other ethnicities were cannibals and Döner meat was human flesh. How German women “didn’t realize all their husbands are gay”. How certain people were smelly and rotting. About people going to hell. About how both she (the dog sitter) and our dog were “victims” who would be saved through “sacrifice”. How our dog would die and go to heaven. Even about P Diddy and Jennifer Lopez eating babies. (But yes Pawshake, tell me more about how dangerous it is to make armchair diagnoses of someone having a psychotic break—that’s so brave and important for you to defend.)
5. Several hours in, we repeatedly tried to get the dog sitter to give us some sort of proof that our dog was still alive while trying to organize an emergency pick up from a friend. She didn’t even acknowledge our messages and kept going on her insanely racist rant.
6. By 11:30pm we managed to get ahold of the daughter on the phone. Crying our eyes out, worried sick our puppy was dead, It became immediately clear the daughter was well aware of this sort of behavior from her mom. She immediately travels to pick up our dog from her mother’s, and within 30 minutes we get a video call confirming she’s ok (thank god). The next morning we have friends pick her up and watch her for the remainder of the trip. To Pawshake’s credit, they responded quickly, gave us a refund, and took down the offending account. Honestly, if it had ended there, you wouldnt be reading this. They couldn’t have known this person would do such things at that point.
8. A month later we need a dog sitter for weekend we were both away again for a wedding. We decided to go back on Pawshake to find a previous sitter we’d been happy with before the incident. Lo and behold, our problem sitter’s profile had been fully restored as if nothing had happened—a couple old positive reviews, stats showing she’d been a regular user for a long time, no mention of being suspended. What’s worse, they wouldn’t even let us post our own review warning other about how this “mother daughter duo” had ruined our trip and scared us to death.
9. We tried reporting the profile. We sent several emails. The profile stayed up and we got absolutely no response. It was as if we didn’t exist.
10. Despite never responding to emails for a couple of weeks, within a few days of posting my original review the profile was taken down again. Funny how that works.
The key point here is, if Pawshake doesn’t believe this woman was mentally unwell as they are so intent on focusing on, the only other possible interpretation is that they are OK with letting people who say and do such hateful things watch your dog. It’s a shame Pawshake wouldn’t just own up and apologize for ignoring our emails and allowing this woman back onto their site while blocking us from reviewing her profile. Super disappointing this is how they handle such issues.
FULL: After reading their frankly irresponsible response to my previous version of this review, I feel compelled to share the facts of the case as requested. Pawshake is free to distract from what happened by going all up in arms about me daring to say that a woman who talked about cannibalism, human sacrifice, international cabals, and referred to herself as being possessed was having a “psychotic break”. Sorry if that offends anyone.
Unfortunately I’m not able to post the photo proof I have here, but even if I were I would probably be banned from the App Store given its vile, hate-filled content. I’ll have to sum everything up and leave it up to the reader to make their judgement.
To summarize:
1. My partner and I were going on the weeklong trip abroad and needed someone to watch our five month old Havanese puppy. After looking on Pawshake, we found a “mother daughter duo” who seemed nice and we decided to meet up. They seemed normal, though the mother was a bit quiet, and we decided to go forward with the booking.
2. The morning of our flight, we dropped our puppy off at the address. Contrary to what was presented in their profile, we found out that the mother and daughter did not actually live together. The mother lived alone in a studio apartment (in what we would later find out was a sort of Christian halfway house / community support building for women who had fallen on hard times). What’s worse, the daughter lived in a different part of the city and had not even provided her mother’s phone number, fully intending to pretend as if she lived with her mother, passing off her mothers photos of our dog as her own. We would soon find out this was to gain control of her unwell mother’s unsettling messages. We had to specifically ask the mother directly for her number to communicate directly with the person actually watching our dog.
3. The very first messages she sent were about how some “lgbtq man had spat his hate at” our dog in the park. These would be some of the most normal messages we would receive all trip. The frequency, intensity, and bigotry of her messages would ramp up significantly over the next couple of days.
4. On the third day alone, over the course of the evening, she sent over 400 messages none of which contained any photos, proof, or mention of our dog’s wellbeing, even after we asked. Instead, what we got were messages talking about how certain ethnicities controlled the world. How other ethnicities were cannibals and Döner meat was human flesh. How German women “didn’t realize all their husbands are gay”. How certain people were smelly and rotting. About people going to hell. About how both she (the dog sitter) and our dog were “victims” who would be saved through “sacrifice”. How our dog would die and go to heaven. Even about P Diddy and Jennifer Lopez eating babies. (But yes Pawshake, tell me more about how dangerous it is to make armchair diagnoses of someone having a psychotic break—that’s so brave and important for you to defend.)
5. Several hours in, we repeatedly tried to get the dog sitter to give us some sort of proof that our dog was still alive while trying to organize an emergency pick up from a friend. She didn’t even acknowledge our messages and kept going on her insanely racist rant.
6. By 11:30pm we managed to get ahold of the daughter on the phone. Crying our eyes out, worried sick our puppy was dead, It became immediately clear the daughter was well aware of this sort of behavior from her mom. She immediately travels to pick up our dog from her mother’s, and within 30 minutes we get a video call confirming she’s ok (thank god). The next morning we have friends pick her up and watch her for the remainder of the trip. To Pawshake’s credit, they responded quickly, gave us a refund, and took down the offending account. Honestly, if it had ended there, you wouldnt be reading this. They couldn’t have known this person would do such things at that point.
8. A month later we need a dog sitter for weekend we were both away again for a wedding. We decided to go back on Pawshake to find a previous sitter we’d been happy with before the incident. Lo and behold, our problem sitter’s profile had been fully restored as if nothing had happened—a couple old positive reviews, stats showing she’d been a regular user for a long time, no mention of being suspended. What’s worse, they wouldn’t even let us post our own review warning other about how this “mother daughter duo” had ruined our trip and scared us to death.
9. We tried reporting the profile. We sent several emails. The profile stayed up and we got absolutely no response. It was as if we didn’t exist.
10. Despite never responding to emails for a couple of weeks, within a few days of posting my original review the profile was taken down again. Funny how that works.
The key point here is, if Pawshake doesn’t believe this woman was mentally unwell as they are so intent on focusing on, the only other possible interpretation is that they are OK with letting people who say and do such hateful things watch your dog. It’s a shame Pawshake wouldn’t just own up and apologize for ignoring our emails and allowing this woman back onto their site while blocking us from reviewing her profile. Super disappointing this is how they handle such issues.
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They admit a sitter no-showed — and won't act on it. Money oriented. Avoid avoid avoid
A sitter confirmed a visit time with me the day before. On the day, she simply didn't turn up and sent no message at all. I had to chase her myself, and she only replied two hours later asking to move the visit. When I raised it, she cancelled the booking and framed it as her own decision.
I reported to Pawshake. To their credit, support did not dispute the facts that they admitted in writing they have missed agreed visit without notifying me. Despite admitting that, their position remain “unchanged” they would take no action I could see, describing the animal neglect as “just missing one visit”.
When you have vulnerable animals, it is really important you know someone’s got your back. Pawshake took huge amounts of commission from both pet owners and sitters, and decided to do absolutely nothing about it. Disgusting. Avoid
I reported to Pawshake. To their credit, support did not dispute the facts that they admitted in writing they have missed agreed visit without notifying me. Despite admitting that, their position remain “unchanged” they would take no action I could see, describing the animal neglect as “just missing one visit”.
When you have vulnerable animals, it is really important you know someone’s got your back. Pawshake took huge amounts of commission from both pet owners and sitters, and decided to do absolutely nothing about it. Disgusting. Avoid
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