.
This app allows pet parents to devalue our experience. If you think you deserve boarding and continuous care for less than $20 a day, you shouldn’t have a dog.
Ggreekphilo
The best
Such friendly and great dog
FLFlor y Lucy
The absolute worst ran app!
First of all the customer service is a joke! It takes them hours and even days to respond. They ban you for no reason and don’t respond to tell you why. It’s constantly glitching. Customers hate it. This app is not for the walkers! They could care less about your experience. Absolute trash customer service.
Show more
Ppourtoujours93
Bad customer support
Since 2018, I have been working as a dog walker via the Wag app. While the app makes it convenient to connect with pet parents and schedule walks, the lack of accessible customer support is extremely frustrating! For example, I arrived at the scheduled booking time for my dog walk. Instructions said to knock and enter. However, I did this, but the door was locked and there was no code to access the lock box. I messaged the pet parent and called her 6 times to alert her of the situation. After waiting 30 minutes and still no response from the pet parent, I did what the Wag chatbot said to do which is cancel the walk. Since I was the one forced to cancel the walk, Wag didn’t compensate me the standard $5 (used to be $10) cancellation fee for the time spent driving to the home waiting for a response from the parent. Knowing Wag, they’ll still let the pet parent review me even though it was her fault I didn’t get the opportunity to walk her dog!
Show more
JKJen kg
Roman
Awesome dog awesome walk the only issue was heavy construction on the street so parking was limited of no fault whatsoever to the owner or dog excellent experience
Aafterheard
