Reliable dog walker
Jacob has walked our three dogs for over a year. He is very loving, reliable and loving with the dogs.
No customer support
Wag cancelled my dog sitting booking even though my sitter and I were messaging. This caused my dogs to not have care& no notification was given stating why or who cancelled. My messages with the sitter were deleted as they were connected to the sitting. I have reached out to the “email” as that’s the only option. No one will call me to discuss this huge mistake on their end & im completely dissatisfied with the response time. No accountability on their end. Mind you they canceled at 9 pm and I had to find other care.
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Buyer Beware
I’ve used Wag multiple times with good experiences, but my recent pet sitting experience was extremely disappointing. The caregiver provided very little communication, did not follow important care instructions, and I had serious concerns about whether my dog was receiving adequate care while I was away.
What has been even more frustrating is Wag’s customer support. I reported the issue, was contacted to schedule a follow-up call, provided my availability, and then received no response despite multiple follow-ups and their stated response timeframe.
When you trust a company with your pet, you need confidence that both the caregivers and the support team will be there when something goes wrong. Unfortunately, this experience has seriously impacted my trust in Wag.
What has been even more frustrating is Wag’s customer support. I reported the issue, was contacted to schedule a follow-up call, provided my availability, and then received no response despite multiple follow-ups and their stated response timeframe.
When you trust a company with your pet, you need confidence that both the caregivers and the support team will be there when something goes wrong. Unfortunately, this experience has seriously impacted my trust in Wag.
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Diego
I appreciate Diego very much! He was available last minute for a walk-through meet and greet and as well come stay I have a sleepover with my puppy. He loved me some notes and answering questions and I trusted him in my home very nice young man I would like pictures in the future which I would share but he took very good care of my sunny !!
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First time using this app and service
Nice app and great way of selecting dog walk and board services. This is slightly different from Rover as you can just put in your request and Wag will find pet sitters for you instead of you messaging every other pet sitter in the area.
