Not showing profile pics or my listing photos
App is not showing profile pics of sitters, my own profile pic nor my listing photos. I have upgraded to premium a while ago and it is asking me to upgrade still. No help from support
One year up front payment unexpected
I was keen to join as a sitter and was offered the option of a month to month amount which I thought was an option. When it came to payment 12 months had been deducted all at once off my bank account.
Hit and miss (mostly reliable)
I have been using the app for almost 2 years now and it ends up working (meaning I have found good cat sitters on three occasions), but the app has a critical flow. You cannot leave a negative review and even though I paid for the premium service to ensure I have a cat sitter and I am safe even if people cancel last minute, things are not straightforward. Half the times I tried to use the service, the people who confirmed the sit cancelled around 1 week before the sit which is something they are not dissuaded from doing as there don’t appear to be any visible consequences for them. People can’t really leave a negative review if you cancel shortly before a sit. That has left me in an extremely stressful situation so I don’t know why they offer a “premium” package. In theory if you end up paying for cat sitter through other means they can pay you the extra cost but that’s only in their discretion. Last but not least, if you read their forums you can see there are some people whose house was left in a mess so you have to be extra vigilant about who you put in your house
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Connect
I enjoy connecting with other people and this a perfect way to do it. As a pet lover , I am not able to own a Piet right now . All experiences so far . Looking forward to many more memories
Great way to travel
I’ve been on THS 2 years now both as a sitter and as a pet owner. We have met so many wonderful people and pets, and traveled to some great places. Til now the app has been really fabulous- recently however its been acting a little glitchy, and I’ve had to use the web, which is more time consuming and different to use than what I’m used to. I hope the developers can figure out a way to make the needed security updates while still allowing users of slightly older phones to use the app(??) Thanks!
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