Getting a sit for minorities
Be weary of your chance of getting approved for a sit if you are a person of color or a man also. I have great credentials for my profile. I own 2 well behaved cane corsos and have taken care of cats also. I state on my page i about my dog based business I have so i handle dogs constantly. However I cant seem to get approved for a sit and house owners give no reason. Whats left is to assume they dont want someone of my color or gender. Even on sits that are coming up soon and they dont have any applications you'd think they are desperate but nope still declined
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Works with iPhone - not iPad
Using the app with my iPhone works very well, but it is not designed for iPad, so instead I use the website.
It’s disappointing because now I use two formats and they are slightly different. The reason I like my iPad is that it shows more info and fits the entire screen area, makes it much more productive for me.
I have doubts that this will be fixed, since they should concentrate on RESPONSE instead. The feedback I’ve read in general is about response, customer service and resolution of issues between sitters and hosts… or refunds when requested… so this issue should be lower of the list of things to fix.
Thanks
It’s disappointing because now I use two formats and they are slightly different. The reason I like my iPad is that it shows more info and fits the entire screen area, makes it much more productive for me.
I have doubts that this will be fixed, since they should concentrate on RESPONSE instead. The feedback I’ve read in general is about response, customer service and resolution of issues between sitters and hosts… or refunds when requested… so this issue should be lower of the list of things to fix.
Thanks
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Excellent experience
I’ve used THS as a host and as a sitter. I’ve had fantastic experiences, met great people and saved a ton of money. I’ve had peace of mind that my pets were in loving hands when I traveled to France, and I stayed in a fantastic apartment in Paris as a local with two cuddly dogs whom I took on walks with me as I explored the city.
The important thing about this app is to vet properly, consider back up plans and communicate fully.
The important thing about this app is to vet properly, consider back up plans and communicate fully.
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lovely concept, broken app
i’ve been using this app for a couple of years now, and have had great experiences once i’ve been able to set up housesits. unfortunately, this process is difficult, as this app is extremely buggy and generally not user friendly. it’s hard to save a search easily, hard to look for locations easily, and now for the past week the app will not load anything for me. it would be great if trusted housesitters were able to think about user app experience more - i would like to change my review to reflect the lovely times i’ve had housesitting, and not my frustration over this broken app.
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UX not thought through
The app is not user friendly. For example moving message threads is only available on desktop. And its restriction of one thread at a time is laborious. Selecting more than one thread is not available. And one at a time, after archiving you are sent back to the most recent messages instead of where you left off. Many other poor UI makes the user experience very annoying as it could be so much better.
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I don’t write app reviews ever!!!
Such a smart and great idea! I loved the app and background check system for sitters and pet parents. I have been sitting a few homes for now and so far so good! Enjoying beautiful homes and caring awesome pets 😺😭❤️
Some glitches
Am pleased overall but would like more search items such as ‘your pets may be welcome’ or being able to search for and/ors such as ‘dogs’ or ‘no pets’
Alienated a Loyal Sitter
I had been regularly petsitting with THS for the last two/three years and enthusiastically recommended it to many friends. But I couldn't, on principle, renew my membership this year after seeing that THS would charge ME a $12 fee per sit on top of the annual membership... instant alienation, this feels like a grab for money and contradicts what I understood to be the entire ethos of the site.
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Functionality and responses on app are not always
We’ve now been using THS for four months, and have heard from several of our sitters that they do not always receive the messages I send, and often times it’s hard to know if I’m getting through when inviting a sitter. It feels like it’s an issue with functionality on the app?
3 weeks waiting for id check and no help online just an AI bot. Waste of money and time
3 weeks waiting for id check and no help online just an AI bot. Waste of money and time
They won’t remove horrible sitters that harm your pets
I had the worst experience with a sitter and when I listed the many issues I had including bringing a dog without telling me for sitting our cats they refused to remove the sitter from their platform. We had major damage to our home as well. I would avoid this service at all costs
App authentication
Having to wait for an email code to authenticate log in to the app is a pain, and ruins the user experience. Email with code can take up to 2 minutes
Misleading No Value
I downloaded and paid the yearly subscription to connect with house sitters. App will show you sitters in your area but many are no longer doing it or active. I cannot think of a product or service I have ever paid for that was more of a waste of money than this app. So much so they should be removed from the App Store.
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Beware of investment$$
I joined so that I could be a pet sitter abroad because I travel abroad four times a year. Every time I applied to sit, they were looking for someone with more experience. You can’t get much more experience than a person who bred Dobermans and boxers. I also helped train dogs for my mother. I bought the membership it for a specific purpose, and I could only find people in my local area. I have a home I don’t need to staycation. So if you’re doing this to travel abroad, it will take you a long time of watching local people to try and break into someone accepting you abroad. And of course, you only have 14 days to figure this out then they will not return any of your money even if sat one time. beware of Auto renewal default.
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CONCEPT GREAT
I love the concept of the platform. Ability to connect pet sitters and owners is brilliant.
My quibble is with the app and ability to filter listings for searches.
How about being able to add number of dogs? Sitting for 1 or 2 dogs is a vastly different experience than 5-6 dogs.
How about a way to add private notes on a listing? How about a way to exclude a listing on subsequent searches?
App needs a couple of user experience feedback sessions. You’re almost there but the devil is in the details.
My quibble is with the app and ability to filter listings for searches.
How about being able to add number of dogs? Sitting for 1 or 2 dogs is a vastly different experience than 5-6 dogs.
How about a way to add private notes on a listing? How about a way to exclude a listing on subsequent searches?
App needs a couple of user experience feedback sessions. You’re almost there but the devil is in the details.
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Payments for sits
I have only just realised that sitters also have to pay for each sit, which, on top of fees, does not seem very reasonable. I guess it may reduce the risk of cancellation but I think younger sitters are often somewhat strapped for cash…
I also think it would be useful to have an option to build in flexibility when putting in the dates eg I have had to advertise for two weeks separately when I would have been happy to get someone arriving and leaving a few days early….
I also think it would be useful to have an option to build in flexibility when putting in the dates eg I have had to advertise for two weeks separately when I would have been happy to get someone arriving and leaving a few days early….
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14 day rating limit
You need to make it possible to rate house sits after the 14 days period if someone specially requests it. It’s easy to forget to do the rating. It’s totally within your control to make that possible so for your staff to say it’s impossible on your end is silly.
Fine tune the App
Overall the program and online web site work very well. Five stars.
What is letting the App down is the interface with issues like navigating between screens and functions. Going back out of the map view a good example, difficulty in saving several searches and more.
What is letting the App down is the interface with issues like navigating between screens and functions. Going back out of the map view a good example, difficulty in saving several searches and more.
Paid account required
Don’t bother. They want money just to have an account. Head over to Rover. They may take a percentage, but you don’t have to pay to book appointments and talk to people.
Money-Making Model at the Expense of Sitters
TrustedHousesitters presents itself as a pet-sitting exchange, but sitters often take on extensive responsibilities, pet care, cleaning, plants, mail, and more, while receiving no compensation or tips and now paying both membership and booking fees.
In my experience over 1½ years, customer support has been consistently disappointing. When issues arose with demanding or inappropriate pet parents, I was essentially left to resolve them myself. The platform’s frequent technical issues and limited support make this especially frustrating.
The business model increasingly feels focused on revenue rather than supporting the sitters who make the service possible. Compared with other platforms, THS has been far less responsive, accommodating, and sitter-focused.
In my experience over 1½ years, customer support has been consistently disappointing. When issues arose with demanding or inappropriate pet parents, I was essentially left to resolve them myself. The platform’s frequent technical issues and limited support make this especially frustrating.
The business model increasingly feels focused on revenue rather than supporting the sitters who make the service possible. Compared with other platforms, THS has been far less responsive, accommodating, and sitter-focused.
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