Star Sitters
Beware they LOWERED the standards for becoming a star sitter. Now EVERYONE is a star sitter when they barely have any clients at all. Ooh and the calendars are horrible, which it could give availability by hour. The app is just simply declining!
EECeeGee
Useless on an iPad
Why would I try and plan a visit picking over an iPhone key pad instead of exploring things on my iPad?
PBPR in Boston
Rover from Sitter Point of View
The app is efficient. But the 20% Rover deduction on every booking, including reoccurring seems to be a lot.
There are a lot of bugs with the app on the sitter side. between pricing glitches, scheduling glitches, even how we update our availability, it doesn’t make it easier.
Overall, a good way to connect to people and pups, but has a few things that kinda make it suck.
There are a lot of bugs with the app on the sitter side. between pricing glitches, scheduling glitches, even how we update our availability, it doesn’t make it easier.
Overall, a good way to connect to people and pups, but has a few things that kinda make it suck.
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AWAwe watching
UX/Product Feedback: Multi-account friction is causing customer churn
As an app designer and Rover user, I love the platform's core concept, but the account management UX is causing serious user abandonment.
It is far too easy to accidentally create duplicate, fragmented accounts over time (Apple Sign-In vs. email vs. phone numbers). When users end up with multiple separate profiles and no intuitive way to link or merge them, the friction of dealing with standard customer support causes them to give up and delete the app.
The Fix: Implement an in-app "Link/Merge Accounts" flow. Let users verify a secondary email or phone number via an OTP (One-Time Password) to securely consolidate data.
Giving users a self-service way to resolve identity fragmentation will immediately lower support ticket volume and protect customer retention. I hope the product team considers this!
It is far too easy to accidentally create duplicate, fragmented accounts over time (Apple Sign-In vs. email vs. phone numbers). When users end up with multiple separate profiles and no intuitive way to link or merge them, the friction of dealing with standard customer support causes them to give up and delete the app.
The Fix: Implement an in-app "Link/Merge Accounts" flow. Let users verify a secondary email or phone number via an OTP (One-Time Password) to securely consolidate data.
Giving users a self-service way to resolve identity fragmentation will immediately lower support ticket volume and protect customer retention. I hope the product team considers this!
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TTroutTrev
Rover lets people be flaky
It's a great concept, and I'm sure there are good people out there, but what's the punishment for backing out at the last minute? Happened to me twice.
AAntonChagur
