Disappointed
Everyone we have tried to reach out to on this app has ghosted me. I have one small, house trained, easy to look after dog with no complicated needs or behavioural issues. We’ve never even received a polite decline, just straight up ignored. Disappointed.
Missing features
New to the app - can’t save or see favourites. Makes booking much harder …
High fees for sitters
I’ve been a sitter for 3 years with rover and being always compromised with their fees, it is a disappointing experience to get a low return on my hard work.
Horrible customer service
This was easily the worst customer service experience I’ve ever had.
I booked a dog sitter through Rover who was nearby. When I arrived for the meet-and-greet, the neighborhood immediately raised red flags—it was run down, with several homeless people gathered around the apartment building. After I messaged the sitter that I had arrived, a woman approached my car claiming to be the sitter, but she looked nothing like the photos on her profile.
I asked if I could see the apartment where my dog would be staying before leaving him. The apartment was filled with trash, had a horrible odor, and honestly looked like something out of a hoarding situation. I was not comfortable leaving my dog there. I told the sitter it wasn’t going to work, and she said she completely understood and would contact Rover to issue me a full refund.
A few days later, I discovered I had only received half of my money back.
I contacted Rover support multiple times and was eventually told they couldn’t issue the rest of my refund because the sitter’s cancellation policy only allowed a 50% refund. They told me I would have to work it out with the sitter directly—even though she had already blocked me, making that impossible.
To make matters worse, Rover’s customer support system is incredibly frustrating. Even with notifications enabled, I never received alerts when support replied. If you don’t respond within about 10 minutes, they simply close the conversation, forcing you to start a brand-new support ticket and explain the entire situation from the beginning.
The fact that Rover stands behind a sitter whose profile photos didn’t accurately represent who showed up, whose living conditions were completely unacceptable, and then refuses to honor what the sitter promised is extremely disappointing.
Based on my experience, I would not recommend using Rover. Between the poor customer support and the lack of accountability for the quality of some sitters on the platform, I won’t be trusting them with my pet again.
I booked a dog sitter through Rover who was nearby. When I arrived for the meet-and-greet, the neighborhood immediately raised red flags—it was run down, with several homeless people gathered around the apartment building. After I messaged the sitter that I had arrived, a woman approached my car claiming to be the sitter, but she looked nothing like the photos on her profile.
I asked if I could see the apartment where my dog would be staying before leaving him. The apartment was filled with trash, had a horrible odor, and honestly looked like something out of a hoarding situation. I was not comfortable leaving my dog there. I told the sitter it wasn’t going to work, and she said she completely understood and would contact Rover to issue me a full refund.
A few days later, I discovered I had only received half of my money back.
I contacted Rover support multiple times and was eventually told they couldn’t issue the rest of my refund because the sitter’s cancellation policy only allowed a 50% refund. They told me I would have to work it out with the sitter directly—even though she had already blocked me, making that impossible.
To make matters worse, Rover’s customer support system is incredibly frustrating. Even with notifications enabled, I never received alerts when support replied. If you don’t respond within about 10 minutes, they simply close the conversation, forcing you to start a brand-new support ticket and explain the entire situation from the beginning.
The fact that Rover stands behind a sitter whose profile photos didn’t accurately represent who showed up, whose living conditions were completely unacceptable, and then refuses to honor what the sitter promised is extremely disappointing.
Based on my experience, I would not recommend using Rover. Between the poor customer support and the lack of accountability for the quality of some sitters on the platform, I won’t be trusting them with my pet again.
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Be very very careful
Many of these sitters wrongly think they are qualified to care for other people’s pets simply because they own dogs and cats and dropped in on a relative’s pet. Some say they can administer injections to dogs when they’ve never done it. Always ask for a meet and greet and message multiple sitters far in advance of your needed date - I had a meet and greet with one sitter with “5 years experience” who seemed to not even know how to make friends with my dog. He was so nervous he peed and kept barking at her. She claimed she had a diabetic dog in the past but doesn’t seem to know how to actually give injections. Another has in her profile that she knows how to give injections but tells me she “wants to learn”. I really don’t want to worry about teaching a sitter how to do her job as advertised and come home to a sick or dead dog. I’m still messaging and screening sitters.
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