app development/functionality
App doesn’t even load when I attempt to login, just goes blank. I lack the patience to keep trying, I’ll just try another dog sitter app.
Please update the video software
Some pets are very active and some of their best moments are caught on video. Blurry pics are frustrating to owners and pet sitters when it’s all that you’re able to get. The Rover app does not like uploading videos, especially if they’re over 5 seconds long. Please update your software.
Serious safety concern
I am extremely disappointed with Rover’s handling of a serious incident involving my aunt dog.
My dog stayed with a Rover sitter from 05/28 through 06/24. She was in the sitter’s care for the entire booking. After she returned home, we discovered that she was pregnant. Based on the timing, the pregnancy occurred while she was staying with the sitter, this was confirmed by the vet.
We contacted Rover to report what happened because we trusted the sitter to keep the dog safe and appropriately supervised. My concern was not simply the fact that the dog became pregnant, it was how this could have happened while she was under the sitter’s care and whether the dogs were properly supervised and separated.
I expected Rover to take the situation seriously, investigate the circumstances and determine whether the sitter failed to follow appropriate safety and supervision practices.
Instead, after contacting Rover, I was told that nothing would be done and that the sitter would not receive any sanction. I was not given a satisfactory explanation of what investigation was conducted or why Rover determined that no action was warranted.
This is incredibly concerning. If a dog becomes pregnant while staying with a sitter for almost a month, there should at minimum be a meaningful investigation into what happened, particularly when the owner entrusted the sitter with the dog's safety. Specially since the dog has to undergo a hysterectomy after that pregnancy almost took her life.
My dog stayed with a Rover sitter from 05/28 through 06/24. She was in the sitter’s care for the entire booking. After she returned home, we discovered that she was pregnant. Based on the timing, the pregnancy occurred while she was staying with the sitter, this was confirmed by the vet.
We contacted Rover to report what happened because we trusted the sitter to keep the dog safe and appropriately supervised. My concern was not simply the fact that the dog became pregnant, it was how this could have happened while she was under the sitter’s care and whether the dogs were properly supervised and separated.
I expected Rover to take the situation seriously, investigate the circumstances and determine whether the sitter failed to follow appropriate safety and supervision practices.
Instead, after contacting Rover, I was told that nothing would be done and that the sitter would not receive any sanction. I was not given a satisfactory explanation of what investigation was conducted or why Rover determined that no action was warranted.
This is incredibly concerning. If a dog becomes pregnant while staying with a sitter for almost a month, there should at minimum be a meaningful investigation into what happened, particularly when the owner entrusted the sitter with the dog's safety. Specially since the dog has to undergo a hysterectomy after that pregnancy almost took her life.
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If you care for your pet, avoid this app
Booked a ‘house sitter’ while we were out of town for 4 days. We wound up having a bad house sitter. They left the dogs for 11 hours, didn’t stay the night, was spending a total of 40 minutes a day with our dogs. I complained to Rover they stood by the dog sitter and would not refund. They do not take into account the care for pets. Their service is also bad. They sent us one email and said they will not respond if we have questions or additional concerns.
Long story short, it’s an app trying to make money and not run by pet lovers.
If you care for the welfare of your pet, avoid this app.
Long story short, it’s an app trying to make money and not run by pet lovers.
If you care for the welfare of your pet, avoid this app.
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Sitters Deserve Fairness Too
I am extremely disappointed with how Rover handled the investigation and removal of my account after approximately four years as a sitter.
For something as serious as permanent account removal, I expected a fair and transparent investigation with meaningful one-on-one communication. Instead, most communication was through emails and brief phone calls where I was often only asked to verify my name without receiving clear details about the investigation or decision.
In four years, fewer than 10 dogs in my care had reported incidents, many involving things such as stress-related diarrhea, environmental allergies, minor scratches, or small nips during dog interactions. Not every medical or behavioral issue that happens during a stay automatically means sitter negligence.
I also reported an incident involving a client’s dog attempting to bite me, but I received no meaningful follow-up. This made me feel that sitter safety and concerns were not given the same consideration.
Rover has a responsibility to protect pets and pet parents, but sitters deserve support and fairness too. Before permanently removing an account, sitters should be given the opportunity to speak directly with the investigator, explain their side, provide documentation, and receive a clear explanation of the final decision.
Rover’s investigation and appeal process needs more transparency, communication, and fairness for everyone involved.
For something as serious as permanent account removal, I expected a fair and transparent investigation with meaningful one-on-one communication. Instead, most communication was through emails and brief phone calls where I was often only asked to verify my name without receiving clear details about the investigation or decision.
In four years, fewer than 10 dogs in my care had reported incidents, many involving things such as stress-related diarrhea, environmental allergies, minor scratches, or small nips during dog interactions. Not every medical or behavioral issue that happens during a stay automatically means sitter negligence.
I also reported an incident involving a client’s dog attempting to bite me, but I received no meaningful follow-up. This made me feel that sitter safety and concerns were not given the same consideration.
Rover has a responsibility to protect pets and pet parents, but sitters deserve support and fairness too. Before permanently removing an account, sitters should be given the opportunity to speak directly with the investigator, explain their side, provide documentation, and receive a clear explanation of the final decision.
Rover’s investigation and appeal process needs more transparency, communication, and fairness for everyone involved.
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