I miss cat in a flat
The interface of this app is terrible and I keep getting requests from rogue people. Feels like a set up. What a shame. Cat in a flat was great. This is a mess.
Very thankful for Rover!
I’m happy Rover exists because I’ve been able to explore this job over the years and I have loved being able to work with animals!! 🐾 Thank you for this opportunity!
BE CAUTIOUS WHEN IN AN EMERGENCY SITUATION. $40+ TO SIGN UP FOR SLOP SUPPORT
(The developers keep commenting automated replies that have nothing to do with what has been said which should tell you everything. Also the reply is a lie because even with 20+ images of PROOF I had to end my services on here).
Get bit by a dog? YOU will be blamed. Owner is rude to you? YOU will be at fault. YOU follow safety protocols to a tea and stuff happens? YOU as the SITTER will still be BLAMED.
Deleting your account is EXTREMELY difficult as you have to file a privacy request just to delete your account. These people REFUSE to REMOVE my NUMBER AND ACCOUNT from their servers. I was bitten by a dog that has not been vaccinated since 2024, had yellow plaque on its teeth, matter on its backside and he became territorial over a bed and the owner was INSANE, hitting me with false claims (violation of section 4.1: NO reviews with defamatory statements, nothing that has to do with the sitting OR rude language.) This review was still accepted by rover because of contradictory "no censoring" rules. the owner was not penalized except partial review removal with the entire thing still being kept up (keyword: PARTIAL). These claims were easily disproven with screenshots and MOUNTAINS of evidence including video, photo and text. Meanwhile the sitter gets penalized and blamed for the owner's NEGLECTFUL behavior of their dog?? This is a messed up platform and before using another platform, sit for your friends, neighbors and family first and stay local. Not to mention you will only make 80% of your payment, rover takes 20% and support is extremely scummy. DO NOT WORK FOR A BIG COOPERATION LIKE THIS.
ETA: I have contacted you guys and NOTHING was done except for one portion of the defamatory review being removed. you guys blamed ME for the entire thing despite the mass amount of evidence disproving it all.
TWO support agents were sane, asked if im okay and even were disgusted with the owner's behavior (Angel and Kevin). My safety agent didn't even care, saying "well that's policy, only part of it was deemed false" DESPITE PICTURE AND VIDEO EVIDENCE. When I brought up the possibility of taking this to small claims, I was immediately given a "rate our service" email. Worse stuff has happened to others with this company (as seen on reddit and bbb) and rover doesn't even handle those situations well.
Get bit by a dog? YOU will be blamed. Owner is rude to you? YOU will be at fault. YOU follow safety protocols to a tea and stuff happens? YOU as the SITTER will still be BLAMED.
Deleting your account is EXTREMELY difficult as you have to file a privacy request just to delete your account. These people REFUSE to REMOVE my NUMBER AND ACCOUNT from their servers. I was bitten by a dog that has not been vaccinated since 2024, had yellow plaque on its teeth, matter on its backside and he became territorial over a bed and the owner was INSANE, hitting me with false claims (violation of section 4.1: NO reviews with defamatory statements, nothing that has to do with the sitting OR rude language.) This review was still accepted by rover because of contradictory "no censoring" rules. the owner was not penalized except partial review removal with the entire thing still being kept up (keyword: PARTIAL). These claims were easily disproven with screenshots and MOUNTAINS of evidence including video, photo and text. Meanwhile the sitter gets penalized and blamed for the owner's NEGLECTFUL behavior of their dog?? This is a messed up platform and before using another platform, sit for your friends, neighbors and family first and stay local. Not to mention you will only make 80% of your payment, rover takes 20% and support is extremely scummy. DO NOT WORK FOR A BIG COOPERATION LIKE THIS.
ETA: I have contacted you guys and NOTHING was done except for one portion of the defamatory review being removed. you guys blamed ME for the entire thing despite the mass amount of evidence disproving it all.
TWO support agents were sane, asked if im okay and even were disgusted with the owner's behavior (Angel and Kevin). My safety agent didn't even care, saying "well that's policy, only part of it was deemed false" DESPITE PICTURE AND VIDEO EVIDENCE. When I brought up the possibility of taking this to small claims, I was immediately given a "rate our service" email. Worse stuff has happened to others with this company (as seen on reddit and bbb) and rover doesn't even handle those situations well.
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Disappointed
Everyone we have tried to reach out to on this app has ghosted me. I have one small, house trained, easy to look after dog with no complicated needs or behavioural issues. We’ve never even received a polite decline, just straight up ignored. Disappointed.
Missing features
New to the app - can’t save or see favourites. Makes booking much harder …
High fees for sitters
I’ve been a sitter for 3 years with rover and being always compromised with their fees, it is a disappointing experience to get a low return on my hard work.
Horrible customer service
This was easily the worst customer service experience I’ve ever had.
I booked a dog sitter through Rover who was nearby. When I arrived for the meet-and-greet, the neighborhood immediately raised red flags—it was run down, with several homeless people gathered around the apartment building. After I messaged the sitter that I had arrived, a woman approached my car claiming to be the sitter, but she looked nothing like the photos on her profile.
I asked if I could see the apartment where my dog would be staying before leaving him. The apartment was filled with trash, had a horrible odor, and honestly looked like something out of a hoarding situation. I was not comfortable leaving my dog there. I told the sitter it wasn’t going to work, and she said she completely understood and would contact Rover to issue me a full refund.
A few days later, I discovered I had only received half of my money back.
I contacted Rover support multiple times and was eventually told they couldn’t issue the rest of my refund because the sitter’s cancellation policy only allowed a 50% refund. They told me I would have to work it out with the sitter directly—even though she had already blocked me, making that impossible.
To make matters worse, Rover’s customer support system is incredibly frustrating. Even with notifications enabled, I never received alerts when support replied. If you don’t respond within about 10 minutes, they simply close the conversation, forcing you to start a brand-new support ticket and explain the entire situation from the beginning.
The fact that Rover stands behind a sitter whose profile photos didn’t accurately represent who showed up, whose living conditions were completely unacceptable, and then refuses to honor what the sitter promised is extremely disappointing.
Based on my experience, I would not recommend using Rover. Between the poor customer support and the lack of accountability for the quality of some sitters on the platform, I won’t be trusting them with my pet again.
I booked a dog sitter through Rover who was nearby. When I arrived for the meet-and-greet, the neighborhood immediately raised red flags—it was run down, with several homeless people gathered around the apartment building. After I messaged the sitter that I had arrived, a woman approached my car claiming to be the sitter, but she looked nothing like the photos on her profile.
I asked if I could see the apartment where my dog would be staying before leaving him. The apartment was filled with trash, had a horrible odor, and honestly looked like something out of a hoarding situation. I was not comfortable leaving my dog there. I told the sitter it wasn’t going to work, and she said she completely understood and would contact Rover to issue me a full refund.
A few days later, I discovered I had only received half of my money back.
I contacted Rover support multiple times and was eventually told they couldn’t issue the rest of my refund because the sitter’s cancellation policy only allowed a 50% refund. They told me I would have to work it out with the sitter directly—even though she had already blocked me, making that impossible.
To make matters worse, Rover’s customer support system is incredibly frustrating. Even with notifications enabled, I never received alerts when support replied. If you don’t respond within about 10 minutes, they simply close the conversation, forcing you to start a brand-new support ticket and explain the entire situation from the beginning.
The fact that Rover stands behind a sitter whose profile photos didn’t accurately represent who showed up, whose living conditions were completely unacceptable, and then refuses to honor what the sitter promised is extremely disappointing.
Based on my experience, I would not recommend using Rover. Between the poor customer support and the lack of accountability for the quality of some sitters on the platform, I won’t be trusting them with my pet again.
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Be very very careful
Many of these sitters wrongly think they are qualified to care for other people’s pets simply because they own dogs and cats and dropped in on a relative’s pet. Some say they can administer injections to dogs when they’ve never done it. Always ask for a meet and greet and message multiple sitters far in advance of your needed date - I had a meet and greet with one sitter with “5 years experience” who seemed to not even know how to make friends with my dog. He was so nervous he peed and kept barking at her. She claimed she had a diabetic dog in the past but doesn’t seem to know how to actually give injections. Another has in her profile that she knows how to give injections but tells me she “wants to learn”. I really don’t want to worry about teaching a sitter how to do her job as advertised and come home to a sick or dead dog. I’m still messaging and screening sitters.
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Kaylee
We used Kaylee and she went above and beyond with our Maggie she sent us pictures everyday❤️ and Maggie loved her! I will be using her again and we highly recommend her❤️❤️❤️
Bad app
I’m a 16 year old boy just trying to find a job I like and pays good and I would love to care for other peoples pets, but I have to be 18+ years old, I have two big dogs of my own and I just don’t think I should have to be 18+ to look after peoples pets.
Don’t waste your time
After being on this app for multiple years and having an amazing review from the one, Client I took I had dogs sat for them twice. I then get a notification saying that my account has been deactivated for the reason they couldn’t tell me. They claimed it was because I had given another sitter‘s information so I asked for some sort of context or screenshot. All they could provide was me giving my phone number to a client. I never received any payments outside of the app or took any clients outside of the app doesn’t make any sense to me and they closed my account for literally no reason without actually providing any clear context or screenshots of what had happened
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Pretty good, but things to consider…
As a sitter with my own animals and someone with work experience caring for animals…
Pros:
• If you live in a city, it’s relatively easy to find clients, especially if you offer pet boarding.
• It makes pricing less of a hassle because you can go off of their automatic rates, compare with rates of other sitters and adjust from there.
• It’s quite easy to mark your availabilities for different services.
• Makes for a good side-gig if you don’t do boarding or if you only board 1 pet at a time.
• They do require sitters to complete a basic cat and dog care and behaviour test.
• It makes it relatively easy to verify reviews to find a sitter you can trust, and have the care and contact information of owners/vets all in one place as a sitter.
• Rover forwards chat messages to phone texts via a Rover number, so it’s harder to miss a message.
Cons:
• They charge you (the sitter) the $50 identity verification/background check, which they should be able to cover considering the 11% owner fees and 10-20% sitter fees they charge.
• Also, the fees are excessive.
• App can be buggy. For, example one of my visit cards disappeared once, so I couldn’t start my visit card because there wasn’t one.
• If you an owner is travelling abroad, Rover sending messages through texts can cause phone service fees, so you might have to communicate in other ways off of which can potentially put you, your pet and/or the sitter in harms way should something go wrong.
• Training isn’t verified by anyone, only the 5 minute test is required to become a sitter… THIS IS NOT ENOUGH!
• I’ve heard of horror stories where the Trust and Safety has been unhelpful to pet owners AND sitters in offering refunds or false accusations despite there being verifiable evidence of wrongdoing on either side, so please be cautious and vet the sitters/owners before bookings and if you have a gut feeling something’s fishy, don’t book with that person!
• Not worth it in a small town, you’re better off using a Facebook page and local advertising to offer pet-sitting services.
Pros:
• If you live in a city, it’s relatively easy to find clients, especially if you offer pet boarding.
• It makes pricing less of a hassle because you can go off of their automatic rates, compare with rates of other sitters and adjust from there.
• It’s quite easy to mark your availabilities for different services.
• Makes for a good side-gig if you don’t do boarding or if you only board 1 pet at a time.
• They do require sitters to complete a basic cat and dog care and behaviour test.
• It makes it relatively easy to verify reviews to find a sitter you can trust, and have the care and contact information of owners/vets all in one place as a sitter.
• Rover forwards chat messages to phone texts via a Rover number, so it’s harder to miss a message.
Cons:
• They charge you (the sitter) the $50 identity verification/background check, which they should be able to cover considering the 11% owner fees and 10-20% sitter fees they charge.
• Also, the fees are excessive.
• App can be buggy. For, example one of my visit cards disappeared once, so I couldn’t start my visit card because there wasn’t one.
• If you an owner is travelling abroad, Rover sending messages through texts can cause phone service fees, so you might have to communicate in other ways off of which can potentially put you, your pet and/or the sitter in harms way should something go wrong.
• Training isn’t verified by anyone, only the 5 minute test is required to become a sitter… THIS IS NOT ENOUGH!
• I’ve heard of horror stories where the Trust and Safety has been unhelpful to pet owners AND sitters in offering refunds or false accusations despite there being verifiable evidence of wrongdoing on either side, so please be cautious and vet the sitters/owners before bookings and if you have a gut feeling something’s fishy, don’t book with that person!
• Not worth it in a small town, you’re better off using a Facebook page and local advertising to offer pet-sitting services.
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Unfair fees!
I just think with all the work and gas we do and spend.. rover getting 20% is absolutely crazy. If you make $500 they get almost $100… you’re basically working for free at some point. Just disappointing how they are so greedy.
Lacks development and improvement
Rover’s user interface feels like its stuck in 2016. I have used the platform for several years, and there have been very few meaningful improvements.
Its now 2026, yet the app remains unnecessarily difficult to navigate, especially for seniors and users with limited technical experience. Unfortunately, Rover doesn’t make up for its outdated interface with practical or user friendly policies. In fact, many of its policies create additional hurdles rather than solving problems caused by the platform’s own design limitations.
It is also surprising that a pet care platform doesn’t require owners to provide mandatory vaccination certificates or complete any meaningful pet screening process. Rover appears to have plenty of restrictive policies, yet lacks basic safeguards that would actually protect sitters, pets and other animals in the home.
Many of Rover’s policies seem designed primarily to reduce the company’s workload and liability rather than support the people using the platform. Simply adding Ai chatbot doesn’t count as meaningful product development. Seems the Ai chatbot was also added so Rover can work with lesser human support staff or reduce their workload.
Considering Rover takes 20% service fee from every booking, users should expect a modern, accessible interface, stronger safety standards, approachable and policies that genuinely support both pet owners and sitters.
Its now 2026, yet the app remains unnecessarily difficult to navigate, especially for seniors and users with limited technical experience. Unfortunately, Rover doesn’t make up for its outdated interface with practical or user friendly policies. In fact, many of its policies create additional hurdles rather than solving problems caused by the platform’s own design limitations.
It is also surprising that a pet care platform doesn’t require owners to provide mandatory vaccination certificates or complete any meaningful pet screening process. Rover appears to have plenty of restrictive policies, yet lacks basic safeguards that would actually protect sitters, pets and other animals in the home.
Many of Rover’s policies seem designed primarily to reduce the company’s workload and liability rather than support the people using the platform. Simply adding Ai chatbot doesn’t count as meaningful product development. Seems the Ai chatbot was also added so Rover can work with lesser human support staff or reduce their workload.
Considering Rover takes 20% service fee from every booking, users should expect a modern, accessible interface, stronger safety standards, approachable and policies that genuinely support both pet owners and sitters.
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Customer support
The app itself is very easy to use and designed well. They do charge 20% a sit, which I would be okay with if the customer service support was good but it’s not very easy to get connected with someone when you have an issue.
Bad Filters
I used to love Rover. Now every sitter is fully inexperienced or way overpriced. The biggest issue, their filters don’t work. If you mark “dog sitting,” “owns no pets,” etc. you get the exact opposite.
Worst App
Unable to see favorites, can’t even find a log out button, has a red exclamation in your settings tab (aka an alert) and unable to determine what you need to fix even after selecting every option. Will consider using another platform as seriously the worst app I’ve used in a long time. Definitely not user friendly.
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Don’t expect any support as a sitter
As a sitter, don’t expect meaningful support from Rover if something goes wrong during an active booking. I accepted a booking that developed serious safety concerns, but Rover provided little practical assistance when I needed help most. Based on my experience, sitters are largely left to handle difficult pet parents and unsafe situations on their own.
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Dev needs to do some work
Logging into the app I get an email/password invalid error. But I can log into Rover on a browser. Make it make sense. Reading the reviews it sure does seem like the app development team is having some serious difficulties.
Customer Support
Horrible customer service. Just up and stopped responding to me, after I replied to THEIR email. Disappointing because I loved using this app to find sitters for my cats. But if this is how they treat their customers, I will pay through another service.
