app development/functionality
App doesn’t even load when I attempt to login, just goes blank. I lack the patience to keep trying, I’ll just try another dog sitter app.
Please update the video software
Some pets are very active and some of their best moments are caught on video. Blurry pics are frustrating to owners and pet sitters when it’s all that you’re able to get. The Rover app does not like uploading videos, especially if they’re over 5 seconds long. Please update your software.
Serious safety concern
I am extremely disappointed with Rover’s handling of a serious incident involving my aunt dog.
My dog stayed with a Rover sitter from 05/28 through 06/24. She was in the sitter’s care for the entire booking. After she returned home, we discovered that she was pregnant. Based on the timing, the pregnancy occurred while she was staying with the sitter, this was confirmed by the vet.
We contacted Rover to report what happened because we trusted the sitter to keep the dog safe and appropriately supervised. My concern was not simply the fact that the dog became pregnant, it was how this could have happened while she was under the sitter’s care and whether the dogs were properly supervised and separated.
I expected Rover to take the situation seriously, investigate the circumstances and determine whether the sitter failed to follow appropriate safety and supervision practices.
Instead, after contacting Rover, I was told that nothing would be done and that the sitter would not receive any sanction. I was not given a satisfactory explanation of what investigation was conducted or why Rover determined that no action was warranted.
This is incredibly concerning. If a dog becomes pregnant while staying with a sitter for almost a month, there should at minimum be a meaningful investigation into what happened, particularly when the owner entrusted the sitter with the dog's safety. Specially since the dog has to undergo a hysterectomy after that pregnancy almost took her life.
My dog stayed with a Rover sitter from 05/28 through 06/24. She was in the sitter’s care for the entire booking. After she returned home, we discovered that she was pregnant. Based on the timing, the pregnancy occurred while she was staying with the sitter, this was confirmed by the vet.
We contacted Rover to report what happened because we trusted the sitter to keep the dog safe and appropriately supervised. My concern was not simply the fact that the dog became pregnant, it was how this could have happened while she was under the sitter’s care and whether the dogs were properly supervised and separated.
I expected Rover to take the situation seriously, investigate the circumstances and determine whether the sitter failed to follow appropriate safety and supervision practices.
Instead, after contacting Rover, I was told that nothing would be done and that the sitter would not receive any sanction. I was not given a satisfactory explanation of what investigation was conducted or why Rover determined that no action was warranted.
This is incredibly concerning. If a dog becomes pregnant while staying with a sitter for almost a month, there should at minimum be a meaningful investigation into what happened, particularly when the owner entrusted the sitter with the dog's safety. Specially since the dog has to undergo a hysterectomy after that pregnancy almost took her life.
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If you care for your pet, avoid this app
Booked a ‘house sitter’ while we were out of town for 4 days. We wound up having a bad house sitter. They left the dogs for 11 hours, didn’t stay the night, was spending a total of 40 minutes a day with our dogs. I complained to Rover they stood by the dog sitter and would not refund. They do not take into account the care for pets. Their service is also bad. They sent us one email and said they will not respond if we have questions or additional concerns.
Long story short, it’s an app trying to make money and not run by pet lovers.
If you care for the welfare of your pet, avoid this app.
Long story short, it’s an app trying to make money and not run by pet lovers.
If you care for the welfare of your pet, avoid this app.
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Sitters Deserve Fairness Too
I am extremely disappointed with how Rover handled the investigation and removal of my account after approximately four years as a sitter.
For something as serious as permanent account removal, I expected a fair and transparent investigation with meaningful one-on-one communication. Instead, most communication was through emails and brief phone calls where I was often only asked to verify my name without receiving clear details about the investigation or decision.
In four years, fewer than 10 dogs in my care had reported incidents, many involving things such as stress-related diarrhea, environmental allergies, minor scratches, or small nips during dog interactions. Not every medical or behavioral issue that happens during a stay automatically means sitter negligence.
I also reported an incident involving a client’s dog attempting to bite me, but I received no meaningful follow-up. This made me feel that sitter safety and concerns were not given the same consideration.
Rover has a responsibility to protect pets and pet parents, but sitters deserve support and fairness too. Before permanently removing an account, sitters should be given the opportunity to speak directly with the investigator, explain their side, provide documentation, and receive a clear explanation of the final decision.
Rover’s investigation and appeal process needs more transparency, communication, and fairness for everyone involved.
For something as serious as permanent account removal, I expected a fair and transparent investigation with meaningful one-on-one communication. Instead, most communication was through emails and brief phone calls where I was often only asked to verify my name without receiving clear details about the investigation or decision.
In four years, fewer than 10 dogs in my care had reported incidents, many involving things such as stress-related diarrhea, environmental allergies, minor scratches, or small nips during dog interactions. Not every medical or behavioral issue that happens during a stay automatically means sitter negligence.
I also reported an incident involving a client’s dog attempting to bite me, but I received no meaningful follow-up. This made me feel that sitter safety and concerns were not given the same consideration.
Rover has a responsibility to protect pets and pet parents, but sitters deserve support and fairness too. Before permanently removing an account, sitters should be given the opportunity to speak directly with the investigator, explain their side, provide documentation, and receive a clear explanation of the final decision.
Rover’s investigation and appeal process needs more transparency, communication, and fairness for everyone involved.
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Sitter support stinks
I wish support would actually READ my emails instead of asking me the same questions over and over again. There are also time sensitive issues and they don’t seem to care.
Scam
I paid to become a pet sitter July 9th 2026, it is now August 31st (almost 2 months) and I still have not been reviewed. The business is fraudulent. Customer support cannot do a thing. Money is lost.
Response from developer
We're so sorry to hear that your account still isn't live, we can understand how frustrating this must feel. Please feel free to call our Rover Support Team at 888-453-7889 so we can provide you an update on the status of your account. -JC
Lots of room for for improvement
Rover is a decent way to connect with potential clients, but beyond that, the app and customer support are seriously lacking.
Customer service is incredibly slow and frustrating. Even during a live chat, it can take 10–20 minutes to get a response, and when someone finally does answer, the responses often feel scripted, unhelpful, and disconnected from what you’re actually asking. It feels less like support and more like trying to get through a wall of canned responses.
The app itself is also unreliable unless you have nearly perfect service. Messages, notifications, and basic features can be inconsistent or difficult to use, which is especially frustrating for an app that sitters are expected to rely on while actively working.
Overall, Rover is fine as a platform for connecting sitters with clients, but the actual user experience leaves a lot to be desired. For the percentage Rover takes from every booking, the app should function better and the customer service should be significantly more responsive and helpful.
Use Wag instead.
Customer service is incredibly slow and frustrating. Even during a live chat, it can take 10–20 minutes to get a response, and when someone finally does answer, the responses often feel scripted, unhelpful, and disconnected from what you’re actually asking. It feels less like support and more like trying to get through a wall of canned responses.
The app itself is also unreliable unless you have nearly perfect service. Messages, notifications, and basic features can be inconsistent or difficult to use, which is especially frustrating for an app that sitters are expected to rely on while actively working.
Overall, Rover is fine as a platform for connecting sitters with clients, but the actual user experience leaves a lot to be desired. For the percentage Rover takes from every booking, the app should function better and the customer service should be significantly more responsive and helpful.
Use Wag instead.
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Great App, Poor Service
The App is well designed and functional but using the Rover Service was a bad experience. First attempt at booking a sitter resulted in NO RESPONSE. While understanding that there are unknown circumstances that may have caused this, how does it happen with no follow up or accountability? I selected the closest person who offered this service. When they didn’t respond, all of the other options are further away and 50% more expensive. Not a good experience using Rover.
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5 years later -Updated
Been using this app for years now. Only had one glitch and that was recently. Not really a fan of the new update and having all my past booked and unbooked in the same area. So they lose a star on that. Other then that it’s easy to use
Update: from 4stars to 2. So I’ve been with Rover for many years now and their new system is a slap in the face. Instead of starting the lowest tier at 80% earnings, they start you with 60/70% earnings. So of course in order to get more money as a sitter you have to up the price, which in turn will turn off potential new clients. The tier system defiantly needs to change before they expand it to every sitter or they will lose people to wag or other pet are services.
Update: from 4stars to 2. So I’ve been with Rover for many years now and their new system is a slap in the face. Instead of starting the lowest tier at 80% earnings, they start you with 60/70% earnings. So of course in order to get more money as a sitter you have to up the price, which in turn will turn off potential new clients. The tier system defiantly needs to change before they expand it to every sitter or they will lose people to wag or other pet are services.
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Unfair to sitters
Rover’s new terms are increasingly one-sided against sitters.
Sitters pay for their own background checks, while pet owners are not comparably screened. If something happens to a sitter, Rover limits its own responsibility and restricts how disputes can be pursued.
At the same time, Rover takes 20% of sitter earnings and charges pet owners an additional service fee. For that cut, meaningful sitter support is extremely limited.
Rover also heavily penalizes sitters for taking bookings off-platform, despite shifting most of the actual risk onto the sitter.
Sitters do the work, enter strangers’ homes, handle animals, travel, and deal with emergencies. Rover collects fees from both sides while functioning largely as a scheduling and payment platform. The balance between what Rover takes and what it provides has become hard to justify.
Sitters pay for their own background checks, while pet owners are not comparably screened. If something happens to a sitter, Rover limits its own responsibility and restricts how disputes can be pursued.
At the same time, Rover takes 20% of sitter earnings and charges pet owners an additional service fee. For that cut, meaningful sitter support is extremely limited.
Rover also heavily penalizes sitters for taking bookings off-platform, despite shifting most of the actual risk onto the sitter.
Sitters do the work, enter strangers’ homes, handle animals, travel, and deal with emergencies. Rover collects fees from both sides while functioning largely as a scheduling and payment platform. The balance between what Rover takes and what it provides has become hard to justify.
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Greedy Company
The Tier system has been awful. Taking 30% from sitters is insane. I’m a cat sitter so on average I’m not going to get regular booking compared to dog sitters. They shouldn’t be taking more than 15%, especially since you have to PAY to get accepted. Awful app who doesn’t care about their sitters at all.
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Glitches a lot and has deleted me
This app is quite buggy
Cannot fault the sitters on there I have used but lately have really struggled with the postcode location wanting a french postcode being I am in the UK makes no sense
Cannot fault the sitters on there I have used but lately have really struggled with the postcode location wanting a french postcode being I am in the UK makes no sense
Phone number blocked
Tried every email I have and all of them say “your phone number goes to another account” and there’s no way to access that to know which one goes to my number, and you need a phone number to request sitters! So insane!
Would not recommend this!!
I wouldn’t recommend Rover. Long story short, cat sitter killed my cat. Profile said she had experience with giving cats medication, she did not give my cat her diabetes medication and did not communicate that with me. When we go home from our trip my cat was dying! Took her to the vet and she passed away 3 days later. Created a claim with Rover, they provided a refund for the cat sitters visit but refused to provide me with the refund of the vet stay and because the vet could not state the “cat” killed my cat because she couldn’t “legally” Rover did not take any responsibility, nor could I sue them because terms and conditions when you sign up! Please be careful and don’t use this pet sitter app.
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Zero Support from Rover
I’ve been fortunate that most of the sitters I’ve booked through Rover have been great. But when I ran into an issue with a sitter who left my dog outside for apparently hours in the July Phoenix daytime heat, I received zero support from Rover’s team. Ultimately I was advised to update my profile so sitters would have more information on my dog (because apparently I need to tell them not to leave dogs outside in 107 degree heat). If I hadn’t already found another sitters who treats my dog wonderfully, I’d be off of this platform entirely.
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Can’t filter by price
Can’t filter by price or by distance
As a sitter I sometimes feel unsafe
I’ve been pet sitting for over size years now, most of that being on Rover, and sometimes I feel unsafe meeting strangers. The people requesting my services are not required to have photos or any info about them or their pets. I have to do a background check and have all this info about me which makes sense, but it feels very one sided. I have no idea what sort of situation I am walking into half the time. There should be more safety measures for the sitters as well as the clients.
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Good idea, okay execution
I love the idea of apps like rover but once again execution doesnt quite meet idea. All 4 moves and 10 cities I’ve been to never seem to quite work with sitters availability and distance. Why am I even been shown sitters that are outside of range? Shouldn’t I be able to filter that out if I wanted to? Or sort by distance, age, etc?
Listen to your ux/ui designers. Hire a ux/ui designer.
Listen to your ux/ui designers. Hire a ux/ui designer.
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Not Airbnb for dog sitters
The problem with Rover is its inconsistency with finding good dog sitters who are available. I’ve met just in my first session with two different dog sitters, drove in 3+ hours only for them to tell me either that they have canceled because something has come up or they would not even be able to take my dog out to pee every four hours, one guy noted. He works from 9 to 5, which would obviously not work if he took a second to read the profile before I drove over an hour, when Rover was informed about this, their decision was to credit me $20 for 3+ hours and two canceled bookings, deleting the app
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