Not user friendly
App needs major improvements. I have a bunch of bookings on my Rover homepage that aren’t showing up in my inbox to archive them. This has led to excessive bookings piling up on my homepage which makes it impossible to find my current bookings. I reached out to customer support who didn’t know how to resolve the problem and disconnected the chat when I asked to speak to a supervisor. I then received an email from rover asking if I needed anything else. I replied telling them what happened and they assured me the problem was fixed. When i checked nothing had changed. Customer support is awful at resolving problems and danced around the issue. The chat relay time is horrible as well. It seems like they are helping multiple customers through chat because they take forever to respond to simple answers like when you reply yes or no to their questions. I spent over 1 hour trying to get something resolved through chat which is ridiculous given that most of the time was wasted on waiting for the agent to reply. I do not recommend this app.
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Difficult to use
Rover is a great concept, however, the user experience on the app is very poor. It makes me not want to use it. It’s not designed like an app and I constantly can’t find what I’m looking for. I would be happy to provide some suggestions!
Not great.
This app is horrible for new users. Trying to get a quick way to get money while having experience taking care of animals and others yet no one even can really see your profile. I can’t even find anywhere to explain how to get any bookings or how to use when new. It’s really frustrating because out of a job and this was supposed to help.
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Waiting and waiting
It’s been 13 days since I paid for the background check and they still haven’t approved my account. I even reached out to their support team and nothing was done 🙁
Sells your data
Was not happy with the flood of “pet services” spam after signing up. I already pay a service fee, Rover has to sell my data on top of that? Not booking again.
Delayed payments
Every other payment is delayed lately, it’s gotten really bad. I no longer know when I’ll be paid
Trying to become a Sitter
Terrible experience, my profile got reviewed in two days and got approved but the background check you have to pay $79 for and was only supposed to take 2 weeks took 2 months. Each time I tried to contact customer service all they could tell me is the it was backed up and didn’t have a time when it would get approved. I wish they could have atleast given me a partial refund for the time lost. I’ve been approved for 2 weeks now and haven’t got a single client the first week I kept similar rate as the other walkers ~$20 then I lowered it to $16 the second week which is really $12.80 after the take rover fees. Rover then recommended that I prompt myself on Facebook and EBay of all places. Isn’t the whole point of using them is being found on the app if I’m promoting myself why would I even need to use rover as the middle man….. scheduling availability isn’t really that accurate either, when you say how many walks your available for but not the time range. The app could be better on the sitter side. I also live in a highly populated area so was expecting atleast one client by know going to start promoting myself but don’t know if I’ll continue using rover.
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25% FEE? 4 INATTENTIVE services? GIVE MY FEES BACK! HAVE 2 RESOLVE MY OWN APP ISSUES. PAY U 4 WUT
8/11/26 - STILL WAITING for my review count to be updated on my profile and reflect ACCURATELY. Email received from Rover saying review has be posted. Review ISNT THERE, AGAIN. GIVE ME MY FEES BACK THEN.
Chat thread “Sorting” feature for conversations is BROKEN. I selected “recently viewed”…… organized with random convo first in the last 6 weeks. GIVE ME MY FEES BACK FOR THIS GARBAGE
Rovers’ horror stories from owners, FAR OUTWEIGH the algorithm when it comes to positive experiences 😂clearly shown by local FB mktpl ALONE. Get a grip Rover! Change your fees you watch your turnover crumble 😁
08/10/26 - Would love it if the $105CAD OF ROVER FEES FOR A ONE WEEK SIT COULD BE REALLOCATED TO DEVELOPERS TO FIX THE APP?!
Also, be prepared for Rover’s weird tracking system and random “warning” (borderline threatening, IN MY OPINION) emails when THE ROVER OVERLORDS “suspect” suspicious activity. No grounds, just suspicion ALLEGEDLY 🙃
Chat thread “Sorting” feature for conversations is BROKEN. I selected “recently viewed”…… organized with random convo first in the last 6 weeks. GIVE ME MY FEES BACK FOR THIS GARBAGE
Rovers’ horror stories from owners, FAR OUTWEIGH the algorithm when it comes to positive experiences 😂clearly shown by local FB mktpl ALONE. Get a grip Rover! Change your fees you watch your turnover crumble 😁
08/10/26 - Would love it if the $105CAD OF ROVER FEES FOR A ONE WEEK SIT COULD BE REALLOCATED TO DEVELOPERS TO FIX THE APP?!
Also, be prepared for Rover’s weird tracking system and random “warning” (borderline threatening, IN MY OPINION) emails when THE ROVER OVERLORDS “suspect” suspicious activity. No grounds, just suspicion ALLEGEDLY 🙃
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App filters do not work
When I apply the filter to: Dog Sitters in their home, the feedback still lists every pet sitter that does not provide this service. I would have to go into each sitter's profile to check if they provide dog sitting services. It's very time consuming.
Also, there is no way to delete requests of sitters who did not approve my requests. The results just sit in the home page, so it's not very easy to immediately see the ones that have responded or are pending (the ones I prefer to see immediately).
The app still needs some fine tuning.
Also, there is no way to delete requests of sitters who did not approve my requests. The results just sit in the home page, so it's not very easy to immediately see the ones that have responded or are pending (the ones I prefer to see immediately).
The app still needs some fine tuning.
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Good app
Great for making side money, always end up leaving the app after a few sits cause rover charges too much in their fees. 810$ yields 560$? You gotta be kidding me. They say its for safety and 24/7 support but they always try to get out of paying for liability when pet get injured or if a sitter incurs costs. I do all the work, not you sitting at the call center. You honestly want me to believe you cant pay me more? You don’t need 40% for 24/7 support that never actually helps.
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Scam
Absolutely disgraceful. I paid £24 to join as a sitter, completed everything they asked me to do, and received zero bookings and no benefit whatsoever. I asked for my money back, but they hide behind their “non-refundable” policy instead of taking responsibility. I also asked for my account to be deleted and had to keep chasing them. Feels like a complete rip-off. Avoid this app if you’re a sitter.
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Stole my money - they said they would fix it and they still have it
Awful experience, I joined to add my one card I never use for income only you know! And after that I wanted to set up becoming a sitter NOTHING indicated that there would be a fee and at the end of filling out my sitter form as soon as it told me how much the “fee” was before I could do anything it charged my account $49. And even after contacting customer service the girl said it will be fixed after I did everything she said and I did just that multiple times I deleted my account as well and still nothing. Absolute scammers all they want is extra money even if people aren’t using the app.
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Lost a Customer
Further update: Rover has now added a $25 credit to my account. To be clear, I did not lose any money and I never asked Rover for money or compensation. My concerns were about the sitter’s conduct and, subsequently, how Rover’s Trust & Safety team handled my complaint. I wanted those concerns taken seriously. A $25 credit that can only be used to book another Rover service—and expires—does not address any of those concerns. I cannot be bought with a $25 account credit. I wanted accountability and competent customer service.
Update: Rover responded to this review by saying they understand I was disappointed with the “outcome.” That still misses the point. My complaint also concerns Rover’s own customer service. I called their Trust & Safety line, was refused access to a supervisor, received no meaningful assistance, and the representative hung up on me. I was not simply unhappy with a decision—I was unhappy with how Rover handled me as a customer when I tried to report a serious concern.
I chose not to use Rover because of both an extremely rude and unprofessional interaction with a sitter and, more importantly, Rover’s inadequate response when I reported the experience.
I understand that Rover cannot personally control the behavior of every sitter using its platform. What Rover CAN control is how it responds when a customer reports inappropriate or unprofessional conduct. That is where they lost me as a customer.
I reached out expecting my concerns to be taken seriously and handled professionally. Instead, I was left dissatisfied with the response and with very little confidence that Rover would adequately address a problem if something happened while my dogs were actually in someone’s care.
When you are trusting someone with your pets, customer service isn’t a minor detail. It is part of the trust you are placing in the company and its platform.
Ultimately, Rover’s handling of this situation made my decision for me. I chose to board my dogs at a professional kennel instead, where I felt more comfortable with the accountability, communication, and customer service.
Rover didn’t lose my business simply because I encountered one rude sitter. They lost my business because of how they responded when I brought that sitter’s behavior to their attention.
Update: Rover responded to this review by saying they understand I was disappointed with the “outcome.” That still misses the point. My complaint also concerns Rover’s own customer service. I called their Trust & Safety line, was refused access to a supervisor, received no meaningful assistance, and the representative hung up on me. I was not simply unhappy with a decision—I was unhappy with how Rover handled me as a customer when I tried to report a serious concern.
I chose not to use Rover because of both an extremely rude and unprofessional interaction with a sitter and, more importantly, Rover’s inadequate response when I reported the experience.
I understand that Rover cannot personally control the behavior of every sitter using its platform. What Rover CAN control is how it responds when a customer reports inappropriate or unprofessional conduct. That is where they lost me as a customer.
I reached out expecting my concerns to be taken seriously and handled professionally. Instead, I was left dissatisfied with the response and with very little confidence that Rover would adequately address a problem if something happened while my dogs were actually in someone’s care.
When you are trusting someone with your pets, customer service isn’t a minor detail. It is part of the trust you are placing in the company and its platform.
Ultimately, Rover’s handling of this situation made my decision for me. I chose to board my dogs at a professional kennel instead, where I felt more comfortable with the accountability, communication, and customer service.
Rover didn’t lose my business simply because I encountered one rude sitter. They lost my business because of how they responded when I brought that sitter’s behavior to their attention.
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Be very very careful
Many of these sitters wrongly think they are qualified to care for other people’s pets simply because they own dogs and cats and dropped in on a relative’s pet. Some say they can administer injections to dogs when they’ve never done it. Always ask for a meet and greet and message multiple sitters far in advance of your needed date - I had a meet and greet with one sitter who was over 30 minutes late for the first meet and greet then no show or contact for the second meet and greet. Another has in her profile that she knows how to give injections but tells me she “wants to learn”. I really don’t want to worry about teaching a sitter how to do her job as advertised and come home to a sick or dead dog. Finally found a sitter who fits my needs and she was punctual and took time to befriend the dog. Booking and payment are easy but the app doesn’t allow you to save favorite sitters.
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Awful customer service
This app is entirely run by dodgy AI bots, there is literally no way of speaking to a human. I had an issue in the app as a sitter where no requests from sitters were appearing in my ibox. I went round in circles getting random responses that weren’t relèvent. Then I was then literally LIED to that I was speaking with a human over the ‘24/7 customer support’, I tried calling the number and a bot said to leave a voicemail and they’d ’get back to me the next day’ (send me another copy and pasted message). They quite literally steal your money, hope the account will work, if it does, they continue to take money gradually, if it doesn’t they abandon your account. It’s not okay to completely lie to your customer. Be careful on this app.
Here is an actual message they sent me pretending to be human: ‘Ma'am, there is nothing further I can do regarding this matter. As previously explained, the owner's account does not exist anymore. We are not allowed to disclose any further details, and the account has been deactivated. Let's not beat around the bush; the client you are looking for is no longer on our platform.’
😭
Here is an actual message they sent me pretending to be human: ‘Ma'am, there is nothing further I can do regarding this matter. As previously explained, the owner's account does not exist anymore. We are not allowed to disclose any further details, and the account has been deactivated. Let's not beat around the bush; the client you are looking for is no longer on our platform.’
😭
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It’s just ok
If you are going to have password requirements, lay out what those requirements are. Don’t let me make a password only to have it rejected due to not meeting requirements. This is just poor design. It makes me wonder what else is not being presented to me.
App needs improvements
Booked 2 services and the sitters were good. However, I wish there were more filters available when sorting sitters available… being able to sort/filter by price per night for one would be greatly appreciated as I have a budget. Distance too could be good as I would be more included to find someone that lives closer to me
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Good app
Great for making side money, always end up leaving the app after a few sits cause rover charges too much in their fees. 810$ yields 560$? You gotta be kidding me
Disrespectful to sitters
I’m honestly becoming very frustrated with Rover as a sitter.
You charge a 20% commission, yet sitters pay for our own gas, supplies, taxes, vehicle expenses, and even our own background checks. Meanwhile, owners aren’t required to undergo a background check, even though we’re entering their homes alone.
What’s even more frustrating is that Rover completely ignores the settings I choose. I set my service radius to 5 miles, but I keep receiving requests from clients 10 miles away for twice-daily visits. That’s up to 40 miles of driving every day for one hour of work, all at my own expense. If I decline these requests because they don’t make financial sense, my acceptance rate drops and I become invisible to pet parents.
The same thing happens with my availability. I block off dates because I have school, family commitments, or other bookings, yet Rover still lets people request those dates. Declining those requests also hurts my acceptance rate and I stop getting any bookings for months.
Why ask sitters to set an availability calendar and service radius if the platform ignores them? It feels disrespectful to the people providing the care while paying Rover 20% of every booking.
You charge a 20% commission, yet sitters pay for our own gas, supplies, taxes, vehicle expenses, and even our own background checks. Meanwhile, owners aren’t required to undergo a background check, even though we’re entering their homes alone.
What’s even more frustrating is that Rover completely ignores the settings I choose. I set my service radius to 5 miles, but I keep receiving requests from clients 10 miles away for twice-daily visits. That’s up to 40 miles of driving every day for one hour of work, all at my own expense. If I decline these requests because they don’t make financial sense, my acceptance rate drops and I become invisible to pet parents.
The same thing happens with my availability. I block off dates because I have school, family commitments, or other bookings, yet Rover still lets people request those dates. Declining those requests also hurts my acceptance rate and I stop getting any bookings for months.
Why ask sitters to set an availability calendar and service radius if the platform ignores them? It feels disrespectful to the people providing the care while paying Rover 20% of every booking.
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Lost a Customer
I chose not to use Rover because of both an extremely rude and unprofessional interaction with a sitter and, more importantly, Rover’s inadequate response when I reported the experience.
I understand that Rover cannot personally control the behavior of every sitter using its platform. What Rover CAN control is how it responds when a customer reports inappropriate or unprofessional conduct. That is where they lost me as a customer.
I reached out expecting my concerns to be taken seriously and handled professionally. Instead, I was left dissatisfied with the response and with very little confidence that Rover would adequately address a problem if something happened while my dogs were actually in someone’s care.
When you are trusting someone with your pets, customer service isn’t a minor detail. It is part of the trust you are placing in the company and its platform.
Ultimately, Rover’s handling of this situation made my decision for me. I chose to board my dogs at a professional kennel instead, where I felt more comfortable with the accountability, communication, and customer service.
Rover didn’t lose my business simply because I encountered one rude sitter. They lost my business because of how they responded when I brought that sitter’s behavior to their attention.
I understand that Rover cannot personally control the behavior of every sitter using its platform. What Rover CAN control is how it responds when a customer reports inappropriate or unprofessional conduct. That is where they lost me as a customer.
I reached out expecting my concerns to be taken seriously and handled professionally. Instead, I was left dissatisfied with the response and with very little confidence that Rover would adequately address a problem if something happened while my dogs were actually in someone’s care.
When you are trusting someone with your pets, customer service isn’t a minor detail. It is part of the trust you are placing in the company and its platform.
Ultimately, Rover’s handling of this situation made my decision for me. I chose to board my dogs at a professional kennel instead, where I felt more comfortable with the accountability, communication, and customer service.
Rover didn’t lose my business simply because I encountered one rude sitter. They lost my business because of how they responded when I brought that sitter’s behavior to their attention.
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