Terrible customer service
I was a rover sitter but unfortunately and unfairly had my rover account closed. I am a 5 star sitter and they refused to provide me any information for closing my account. Their customer service has been of no help at all and have refused to reactivate my account. I’m so disappointed because I work so hard to get my account to where it was. This is also my 2nd form of income as a single parent. I’m disgusted and disappointed with the manner rover has gone about treating my case. If you are looking to become a sitter on rover I warn you to be careful and just use another sitter app because rover will deactivate your account for no reason and won’t help you out.
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No requests at all
Even after advertise on marketplace I never receive one walk request on this app. It seems very weird. I use other apps and I have a record of +355 walks. I already reach out the support team and their help is completely useless.
They close sitter accounts
I was using this app for 4 years with no real incidents over that period, 500+ bookings, and they closed my account while falsely claiming I violated their terms of service. I didn’t accept out of app payments either like most users do.
They take 20% of your income, and charge owners an additional 10%-15%. They’re taking advantage of sitters and get rid of them on a whim.
They take 20% of your income, and charge owners an additional 10%-15%. They’re taking advantage of sitters and get rid of them on a whim.
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Great service bad app
The notifications can’t be specified, so you’ll end up either turning them all off and not getting notified about an upcoming appointment or having them all on and getting random stupid notifications about what the most popular pet name is, what breeds are popular or something else stupid attempting to just suck your eyeballs in. Otherwise it is a great app and service.
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Worst customer service
They have the worst customer service. They are robotic and stubborn that do not accommodate a single penny-even when they are in the complete wrong. Will never use them again
Don’t trust
Do not trust the people on this app. Made an arrangement with someone from the app. Drove a dog park near her home on an agreed date and time. As soon as I get there, Jocelyn N. doesn’t answer her Rover messages or texts. I’ve waited there for an hour with no reply. What a waste of valuable time and gas. Terrible first impression of this app. Go Book pet boarding with real pet boarders. Don’t use this app.
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Overpriced and greedy
Rover kicked me off the app simply for asking owners for direct phone numbers to ensure better communication about their dogs. They charge outrageous fees and care far more about controlling every dollar than pet safety. Save your money and deal with sitters and owners directly.
love most things
i’ve been using rover as a sitter for almost a year and i love most things about the app, especially the safety aspect of having everything in one place and some accountability for both parties. however, i wish that the calendar was better :/ i really wish that the calendar showed confirmed meet and greets with a colored block. i love that it shows the days that i have bookings with the yellow shading, i just wish that it did the same thing for meet and greets because it would make it so much easier to keep track of. i also wish that the colored blocks deepened in shade with the amount of bookings there are on the day. it would be super helpful to know, just with a glance, how many of my slots have been booked. i also wish that there was an apply all availability preferences for different services. i very rarely stop one service and keep another going. i usually block off days that i’m not available at all. so to have to go through every service and mark the days individually is kind of annoying.
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Dont download scam and dont pay for background check
Paid 40$ for background check and no business even with a good profile dont download unless u want to loose 40$
Just ok
Shame, So many of the requests I have made have not even been responded to with a simple yes, no or maybe. Perhaps the app makers could consider that requesting or suggesting that sitters that respond to messages is positive thing regardless if they are interested or not and that simple act of kindness might raise their profile status?
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Notifications Lag
The app is good, but a lot of times the notification keep showing as you haven’t check on it. It keep showing as 1 or whatever number of your notifications are. When you open it, there was nothing new. It’s annoying for a sitter, when you thought there’s a chat that you missed, but there wasn’t. I have to keep open the app, let it active on the screen for 15-30 secs, then close it out to remove the notifications.
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GREAT APP
I’m a dog owner so this has been great for finding a trusted sitter. It’s also been great for having dogs board with me.
A couple of suggestions: on the calendar let me add which times I can accept pick up/drop off as I’m not always available the entire day.
Also, make the legalities very clear. I had to do my own research to discover a license was needed.
Overall great app could just do with a couple of tweaks
A couple of suggestions: on the calendar let me add which times I can accept pick up/drop off as I’m not always available the entire day.
Also, make the legalities very clear. I had to do my own research to discover a license was needed.
Overall great app could just do with a couple of tweaks
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It’s not just annoying this app seems CONCERNING for YOUR PETS SAFETY
Where do I start? Maybe first the fact that there’s a day option for dogs but not cats?? Seems kinda stupid. I mean, on the website on Google it seems you can drop them off at any given time “per night”, but on the current app I can’t seem to do that, and it’s confusing the ever living hell out of me. Secondly, the 1-star reviews. Why are there so many? No, actually, why is there so many that are SO similar and the fact that a good chunk of them are recent, like this month recent just proves this is like any other mobile app that says Thanks for your feedback but doesn’t seem to be changing the problem. Not to mention someone paid $500 for someone only for them to be horrible?? I mean come on rover. You need to seriously verify your people and make sure they have at least a year of experience. Don’t care how you do it don’t care when you do it, just do it because, with all the bad reports about scams and just bad sitters, it seems that your team doesn’t care about these people and you are just in it for profit not to mention more than one person said that customer service was not good so if you’re going to tell people to reach out to customer service maybe make sure they actually can do the job first? I was going to book for my cat to be watched for 7 hours, a SIMPLE 7 hours! But now I’m too scared to even try. It seems that the people on this app are either new and sketchy or have certain people they take good care of pets and with and others not so much.
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20% Fee, Little Support
Rover doesn’t just charge pet parents fees - it also takes 20% of sitters’ earnings. In return, we get a glitchy, outdated, extremely user-unfriendly app.
Pet parents often can’t complete or modify bookings properly, Rover support refuses to help, and the sitter is left spending hours trying to fix the problem. Meanwhile, while that booking sits pending, the sitter can be penalized by disappearing from search results and losing potential new clients.
And please don’t tell us the 20% goes toward support or improving the app. We’re not seeing either.
Pet parents often can’t complete or modify bookings properly, Rover support refuses to help, and the sitter is left spending hours trying to fix the problem. Meanwhile, while that booking sits pending, the sitter can be penalized by disappearing from search results and losing potential new clients.
And please don’t tell us the 20% goes toward support or improving the app. We’re not seeing either.
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horrible experience
this app is trash and the experience I had with the sitters was horrible. I cant even call the sitter from the Rover app because its giving me an invalid number when I try to call and they took my money for two bookings when my pet dog did not even get to go outside
great but payment takes too long..
they send payments on they’re time not within 48hrs!
Pet Safety Violated, Rover Allowed Retaliation, Accountability Failed
I trusted Rover with my dog’s safety. That trust was violated, and Rover’s handling of the incident was just as disturbing.
A Rover sitter used an e collar on my dog without my knowledge or consent. Throughout his stay, I received positive updates with no mention of behavioral concerns. I discovered the device still on him after bringing him home. Only after confronting the sitter did she acknowledge using it.
What followed was equally unacceptable. After I confronted the sitter and raised my safety concerns, she posted what I believe were retaliatory comments about my dog’s behavior—issues she never disclosed while caring for him.
I reported the incident to Rover’s Trust & Safety team and escalated it directly to a Vice President, who never responded. Rover issued a refund and explicitly assured me that the sitter’s comments would be removed from our profiles. That promise was never honored.
Even more concerning, the sitter appears to be active on Rover again. When I demanded answers, Rover repeatedly cited its Terms and Conditions instead of providing meaningful reassurance about how my safety concerns were addressed.
A refund is not accountability. Allowing what I believe to be retaliatory comments to remain after promising their removal is another failure of customer trust.
I have permanently deactivated my account and will never use Rover again.
To fellow pet owners: Please think carefully about whom you trust with your animals. My experience left me questioning not only the sitters on this platform but also Rover’s willingness to stand behind its safety commitments.
Pet safety should never be negotiable. Accountability should never be optional.
My dog deserved better. So did I.
A Rover sitter used an e collar on my dog without my knowledge or consent. Throughout his stay, I received positive updates with no mention of behavioral concerns. I discovered the device still on him after bringing him home. Only after confronting the sitter did she acknowledge using it.
What followed was equally unacceptable. After I confronted the sitter and raised my safety concerns, she posted what I believe were retaliatory comments about my dog’s behavior—issues she never disclosed while caring for him.
I reported the incident to Rover’s Trust & Safety team and escalated it directly to a Vice President, who never responded. Rover issued a refund and explicitly assured me that the sitter’s comments would be removed from our profiles. That promise was never honored.
Even more concerning, the sitter appears to be active on Rover again. When I demanded answers, Rover repeatedly cited its Terms and Conditions instead of providing meaningful reassurance about how my safety concerns were addressed.
A refund is not accountability. Allowing what I believe to be retaliatory comments to remain after promising their removal is another failure of customer trust.
I have permanently deactivated my account and will never use Rover again.
To fellow pet owners: Please think carefully about whom you trust with your animals. My experience left me questioning not only the sitters on this platform but also Rover’s willingness to stand behind its safety commitments.
Pet safety should never be negotiable. Accountability should never be optional.
My dog deserved better. So did I.
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The App is so bad
I’m a dog sitter on Rover, have been for years, and despite all the app updates, they just can’t get it right. The book acceptance process is complicated for customers and video uploading is archaic… such a hassle to send videos because the upload times out, the processing takes forever, and it’s just terribly slow. You’d think with all the money they take from the service they could pay to get someone to do a better job
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Horrible app functionality
Connecting pet owners for sitting and boarding is what this service is most useful. I’ve been on both ends as a user and a service provider on Rover from nearly its inception and my biggest ‘pet peeve’ is how difficult the app makes it to send videos. It has gone through several updates and yet uploading and sending videos just keeps getting worse, where it takes forever to load. As a provider, I get great responses from customers who receive videos of their pets as opposed to photos, it makes a huge difference in the customer experience. Rover, PLEASE invest the 20% commission you charge us to make video sharing a smooth experience.
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Unhelpful Support and Unfair Policies for Sitters
Extremely disappointed with Rover’s support. During a minor pet injury, the emergency phone support was completely useless, instead of providing veterinary guidance or locating the nearest clinic, the rep just told me to Google it myself. On top of that, their guarantee program hides behind high deductibles that leave both sitters and owners completely unprotected for minor medical expenses. The app takes a large cut but offers zero real assistance when an actual emergency happens.
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