Dogs and sitters are not their priority
I've been walking with Wag for several years. Very minimally now. Recurring walks or nearby sittings where I don't have to stay because otherwise it's not worth it. They take 40% of your rate (which they claim the sitter sets but is really given a range to choose a rate from) and you get nothing at all in return. Especially as far as support goes. The dogs and sitters are not priority for them. If a pet parent has an issue with a walker their resolution is to nix the walker. Mainly because they don't have any interest in getting involved. If you need to talk to someone as a walker you have to call as a pet parent just to get a human on the other end. I suspect however they will put an end to that just like they did when walkers were calling the emergency line. Now if you try that they actually threaten to suspend or deactivate your acct if you do it again and hang up on you. They have a very narrow definition of what they call an emergent situation. If you call and say you're a walker you will be referred to the useless chatbot that sends you in endless circles to nowhere. It's 100% pointless. They don't, however, have any problem creating programs to get more money from the walkers. As if the 40% isn't enough they also want you to pay $129 to them for priority walks blah blah blah. Oh and a star beside your profile. If you don't like that there is the promote your profile (for a fee of course). Both of which don't do much of anything. That all being said Wag! Is a tech platform that chose to operate in the ket industry because it is growing so much. They have no working knowledge of what walking and sitting actually consists of. The most dog knowledge there is with their own dogs at home. They have no idea how to handle situations or what constitutes an emergency. Yes not being able to get in IS an emergency for a Walker. But not here. And don't call the emergency line. The "suppprt" that is there are clearly oversees and give cannned responses they read from a binder on their desk.
People are going off app everyday because the pet parents aren't seeing their regulars anymore so they are asking them if they want to work directly. Wag will defend their actions up and down because they honestly believe they are doing nothing wrong. They don't listen to the walkers but that's because they'd start getting too involved in actual dog things and they just don't have the interest. It's a really good idea Llll in theory. It would work if anyone there actually had an interest in dogs or working with the sitters. I don't rely on income from Wag for anything anymore. It has just become a filler for me when I get an opening with my private clients or I need some extra money. The actuall app itself used to be very glitchy. But you could actually call and get help. They have changed the way they do things now. I wouldn't doubt they don't even have an office. Support is overseas. If you need a few bucks sure try it out. If you're looking for consistent supplemental income you're not going to find it here. And if you're looking for a company with a support system this is definitely not it. On a positive note I've met a lot of great dogs and pet parents from doing recurring walks or sittings. I've never taken a pet parent off app as I respect the policies. It really could be a great platform but they just chase good walkers away everyday.
EDIT TO REVIEW: Wag! Has noticeably gone downhill in the past several years. They literally cut off all communication besides email with walkers and owners. They just don’t wanna talk to you. They do not know how to handle any types of individual issues with walkers or dogs. No matter what the problem or the issue they will always blame the walker and suspended or deactivate them. I most recently had a run in with Support more specifically a support agent named Vera, who wanted me deactivated for a miscommunication after a boarding. I spoke directly with the owner. He called them to back me. Saying he did not want any adverse action taken. He was just trying to get in touch with me. My phone had died on the way to his house to drop off this dog. That was the where this all started. Somehow it turned into a complete misrepresentation of his conversation with the with Support. They took what he said and completely twisted it to fit their agenda. I had spoken to him after I had a conversation with Vera and he said he absolutely did not say any of what she said. And the service had been ended already and paid out and she still wanted to deactivate me based on these allegations things she said I did that wasn’t even on Wag! time. But I guarantee you that if the situation was in reverse, and something did happen with the dog after the service had ended, that’s exactly what they would have said as a reason to not cover any bills or compensate the pet parent for anything. They would say I was not on wags time. I know for a fact, they would’ve said that citing liability reasons or something. They are a tech company and that is it. They do not have the human aspect of this down at all nor do they really care about the dogs I was the number one walker in the area. I had no history of complaints. I had over 1000 walks and five star ratings, the owner called to tell them that they made a mistake that he did not say any of the things that she said, and then she completely lied to me thinking I wouldn’t speak to the pet parent. I wasn’t asking for an apology or anything for her mistake. I was just simply wanting my account back. I asked for her supervisor‘s name and got no cooperation back. They read from scripts they know how to handle things in one way in one way only don’t look to them for help. They tell us that we can set our own rates so they don’t cross that contractor employee line, but the truth is they still control how much we can charge.
People are going off app everyday because the pet parents aren't seeing their regulars anymore so they are asking them if they want to work directly. Wag will defend their actions up and down because they honestly believe they are doing nothing wrong. They don't listen to the walkers but that's because they'd start getting too involved in actual dog things and they just don't have the interest. It's a really good idea Llll in theory. It would work if anyone there actually had an interest in dogs or working with the sitters. I don't rely on income from Wag for anything anymore. It has just become a filler for me when I get an opening with my private clients or I need some extra money. The actuall app itself used to be very glitchy. But you could actually call and get help. They have changed the way they do things now. I wouldn't doubt they don't even have an office. Support is overseas. If you need a few bucks sure try it out. If you're looking for consistent supplemental income you're not going to find it here. And if you're looking for a company with a support system this is definitely not it. On a positive note I've met a lot of great dogs and pet parents from doing recurring walks or sittings. I've never taken a pet parent off app as I respect the policies. It really could be a great platform but they just chase good walkers away everyday.
EDIT TO REVIEW: Wag! Has noticeably gone downhill in the past several years. They literally cut off all communication besides email with walkers and owners. They just don’t wanna talk to you. They do not know how to handle any types of individual issues with walkers or dogs. No matter what the problem or the issue they will always blame the walker and suspended or deactivate them. I most recently had a run in with Support more specifically a support agent named Vera, who wanted me deactivated for a miscommunication after a boarding. I spoke directly with the owner. He called them to back me. Saying he did not want any adverse action taken. He was just trying to get in touch with me. My phone had died on the way to his house to drop off this dog. That was the where this all started. Somehow it turned into a complete misrepresentation of his conversation with the with Support. They took what he said and completely twisted it to fit their agenda. I had spoken to him after I had a conversation with Vera and he said he absolutely did not say any of what she said. And the service had been ended already and paid out and she still wanted to deactivate me based on these allegations things she said I did that wasn’t even on Wag! time. But I guarantee you that if the situation was in reverse, and something did happen with the dog after the service had ended, that’s exactly what they would have said as a reason to not cover any bills or compensate the pet parent for anything. They would say I was not on wags time. I know for a fact, they would’ve said that citing liability reasons or something. They are a tech company and that is it. They do not have the human aspect of this down at all nor do they really care about the dogs I was the number one walker in the area. I had no history of complaints. I had over 1000 walks and five star ratings, the owner called to tell them that they made a mistake that he did not say any of the things that she said, and then she completely lied to me thinking I wouldn’t speak to the pet parent. I wasn’t asking for an apology or anything for her mistake. I was just simply wanting my account back. I asked for her supervisor‘s name and got no cooperation back. They read from scripts they know how to handle things in one way in one way only don’t look to them for help. They tell us that we can set our own rates so they don’t cross that contractor employee line, but the truth is they still control how much we can charge.
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Sweet animals!
Animals are super sweet and well behaved! Millie loves her bubbles!
App works but service is lackluster
App functions okay but u service it provides is mostly based on how much you’re willing to pay into it… $40 application fee and then they want you to sign up for $129/yr for better odds and placement… you also need endorsements to get started and wouldn’t you know it, they are asking them to pay money to boost your odds, etc too. My lawyers say I can’t call it a scam, so I won’t, I’m not saying that, but you be the judge.
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Help feels weird
I gave a client my number and had to go through a verification process, which seemed normal and I didn’t realize how serious it was. But then the person asking me the questions from wag support asked how much was in my bank account, and asked me to download a banking app called found? I hung up immediately because I felt like somehow I was being scammed.
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Company took $80 from me, denied it and deactivated me once caught! AVOID THIS APP
I authorized one $39.95 background-check fee. Wag then charged me twice more—nearly $80 in duplicate charges—on separate dates. My bank reversed those charges, and Wag deactivated my caregiver account. Despite bank records showing all three transactions, Robin from Wag denied the additional charges and repeated policy language instead of addressing the evidence. I completed two services with five-star reviews and had no prior issues. Avoid this app—its billing practices and refusal to take accountability are alarming.
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Great app
Very great app with lots of furry friends to walk!
Looks promising
I bought the 20$ fee and well it logged me out of my account and I type my email and then enter the password from my email but it said something went wrong so I think I wasted 20$
Just needs more dogs
The only issue with the app is that there are not enough quality dogs on it. I’ve had a great time walking two different golden retrievers but there should be more dogs.
Untrustworthy moneygrubbing scammers
I dont know if they are having financial problems but in the last 5 years they have been charging us walkers fees fir every tint little thing.
I have 5 star rating, been there for 9 years, and on my FIRST cancellation (by the owner) which was done after booking started. A bunch or time went by then she decided she wanted to tell stories to try to get her money back. Their listed rule is if the service starts its 100% payment.
To me its about ethics and following the posted rules that they hold is to so strictly..but when it comes to them, they can be bent no prob
I have 5 star rating, been there for 9 years, and on my FIRST cancellation (by the owner) which was done after booking started. A bunch or time went by then she decided she wanted to tell stories to try to get her money back. Their listed rule is if the service starts its 100% payment.
To me its about ethics and following the posted rules that they hold is to so strictly..but when it comes to them, they can be bent no prob
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App Issues
The app has been very glitchy lately and showing inaccurate information or not updating properly.
Inaccurate Distances
This app is incredibly frustrating. I get notifications for walks or drop-ins that will say they’re 3-5 miles away, but when I open the app, it’s really like 8-10 miles away. I just got one that said a walk was 6 miles away and when I opened the app, it says 13 miles. That’s more than double the distance and I haven’t moved from my house. This happens consistently where the notifications display a significantly shorter distance.
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Terrible costumer service
Done over 1000 walks with a 5 star rating and one day my app stops working. Try everything and still nothing. Contacted costumer service and they were utterly useless. I’m losing money by the day. I feel awful for the people that depend on this app. The minute you build up clients, leave the app immediately!
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Sweet and Happy Girl
Ava is full of joy and happiness and always looks forward to her fun-ventures at the nearby park. She may be full of energy the first few minutes of the walk so she can find her spot for 1 and 2 and then slows down afterwards. She's an amazing girl!!
Not worth your time
This has got to be the worse pet care app and service there is. No phone support, no setting up your own prices, no customers at all. I lost $30 on the background check never made my money back. 👎🏼👎🏼oh and they always trying for you to pay them to come out on top in search witch is unfair for the ones who just started and haven’t made any money to afford it. Definitely NOT the #1 app for pet caregivers.
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Not great for the caregiver
Not happy that Wag doesn’t give cancellation compensation for recurring walks, no penalty to the owner. Even though you have planned your day partly including their animal. The whole system of bidding on gigs is not great for the caregiver side.
Walking Charlie
I think the app is fantastic. It’s easy to work with. It’s fun and it definitely makes the dog owner feel comfortable and insecure with the service.
Embarrassing Support. DO NOT GET THIS APP.
I have been a Wag! Caregiver for over 4 years now— it has been my main source of income in-between jobs. I am a five-star Caregiver (I have never recieved less than a five star review) and have over 50 badges in the app as a recent college graduate. I was just recently fined $270 for “conspiring to take clients off-app” when I dealt with an older woman that preferred we text privately for the boarding of her puppy. If I do not pay, my account is on hold from new services indefinitely. This is genuinely ridiculous and even following an email to support, they don’t seem to care about the misunderstanding.
I had seen the issues about support and price gouging walkers in the past, but I have never had any problems until now. DO NOT GET THIS APP. Genuinely any other caregiving app is better than this one. The people behind this service only care about money— not pets, and certainly not people.
I had seen the issues about support and price gouging walkers in the past, but I have never had any problems until now. DO NOT GET THIS APP. Genuinely any other caregiving app is better than this one. The people behind this service only care about money— not pets, and certainly not people.
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Run by the greediest people
The people who run wag are completely exploitative of young college aged students who are trying to make money. They take FORTY percent of your earnings which is absolutely insane, and on top of that it’s impossible to get clients because they have sitters having to fight over clients instead of the clients just choosing which sitter they want. I have been on Wag and Rover for 2 months and I have made over 3K from Rover and have had probably around 25 clients. In that same amount of time I have made like $200 from Wag and only have TWO clients. One of my clients found out how much money wag takes from sitters and the crazy amount they charge owners and she suggested we share numbers so she can pay less over Venmo instead and it would also give me MORE money. Literally a few days later I get a notice saying my account is suspended because I brought a customer away from the wag platform. Absolutely insane. I mean it’s not like I was making anything anyway, but genuinely it is sooo exploitative and Rover has never done anything like that to me. I make so much more money on Rover and if people want to pay on Venmo they can.
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Hard to tell if you’re about to be scammed.
For the most part, they are good actual jobs. But there are so so many that are fake.
Horrible for pet sitters
I’ve heard great things about this app in terms of pet owner’s experience, but as a pet sitter using this app, my experience has been awful. First off, there is zero way to communicate with a pet parent beforehand, which makes zero sense. You would have to first book it, THEN talk with them, leading to pressure for a pet sitter to either accept the booking that wasn’t fully understood or take a hit to their ratings. Wag seems to only care about their customers and profit, not about the pet sitters they contract. Also, $40 to sign up as a pet caregiver is ridiculous, especially considering how much they take out of what the caregiver gets. 2 stars since I’ve heard great experiences on the owners side, but CAREGIVERS STAY AWAY!!!
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