Walking Charlie
I think the app is fantastic. It’s easy to work with. It’s fun and it definitely makes the dog owner feel comfortable and insecure with the service.
Embarrassing Support. DO NOT GET THIS APP.
I have been a Wag! Caregiver for over 4 years now— it has been my main source of income in-between jobs. I am a five-star Caregiver (I have never recieved less than a five star review) and have over 50 badges in the app as a recent college graduate. I was just recently fined $270 for “conspiring to take clients off-app” when I dealt with an older woman that preferred we text privately for the boarding of her puppy. If I do not pay, my account is on hold from new services indefinitely. This is genuinely ridiculous and even following an email to support, they don’t seem to care about the misunderstanding.
I had seen the issues about support and price gouging walkers in the past, but I have never had any problems until now. DO NOT GET THIS APP. Genuinely any other caregiving app is better than this one. The people behind this service only care about money— not pets, and certainly not people.
I had seen the issues about support and price gouging walkers in the past, but I have never had any problems until now. DO NOT GET THIS APP. Genuinely any other caregiving app is better than this one. The people behind this service only care about money— not pets, and certainly not people.
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Run by the greediest people
The people who run wag are completely exploitative of young college aged students who are trying to make money. They take FORTY percent of your earnings which is absolutely insane, and on top of that it’s impossible to get clients because they have sitters having to fight over clients instead of the clients just choosing which sitter they want. I have been on Wag and Rover for 2 months and I have made over 3K from Rover and have had probably around 25 clients. In that same amount of time I have made like $200 from Wag and only have TWO clients. One of my clients found out how much money wag takes from sitters and the crazy amount they charge owners and she suggested we share numbers so she can pay less over Venmo instead and it would also give me MORE money. Literally a few days later I get a notice saying my account is suspended because I brought a customer away from the wag platform. Absolutely insane. I mean it’s not like I was making anything anyway, but genuinely it is sooo exploitative and Rover has never done anything like that to me. I make so much more money on Rover and if people want to pay on Venmo they can.
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Hard to tell if you’re about to be scammed.
For the most part, they are good actual jobs. But there are so so many that are fake.
Horrible for pet sitters
I’ve heard great things about this app in terms of pet owner’s experience, but as a pet sitter using this app, my experience has been awful. First off, there is zero way to communicate with a pet parent beforehand, which makes zero sense. You would have to first book it, THEN talk with them, leading to pressure for a pet sitter to either accept the booking that wasn’t fully understood or take a hit to their ratings. Wag seems to only care about their customers and profit, not about the pet sitters they contract. Also, $40 to sign up as a pet caregiver is ridiculous, especially considering how much they take out of what the caregiver gets. 2 stars since I’ve heard great experiences on the owners side, but CAREGIVERS STAY AWAY!!!
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TERRIBLE ‼️
First of all they charged me $6 to even make an account . & couldn’t even find me any caregivers . Literally only 2 people even on the account & they were not good fit at all !. I’m so unhappy not to mention they charge you for every little thing to request help, to make the account, $10 FOR MEET AND GREETS ?! Meet and greet should be mandatory in my opinion . I want my $$ back AND my one star . ZERO STARS 🙄
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App fees are getting insane
It’s ridiculous to expect someone to spend four days of their time watching a dog for like thirty bucks a day…I get the app has to take a cut but taking over half of what we’d make just completely defeats the purpose and makes me not want to use the app at all
I came here to make $ not spend it
Theres a $20 application fee
Animals Are My Medicine
Wag! has been a beautiful extension of what I already love & caring for animals. I didn’t just find a gig here, I found a community that values what I’ve always known: animals heal us. Every walk, every sit, every tail wag reminds me why I do this work. If you love dogs & cats deeply, this is your place.
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Pay to work?
This company takes 40%, not counting tips. They then require you to pay 20 bucks, and request another 20 bucks just to start pet sitting for them. This is insane and malicious
App has gotten slower and crashes a lot.
The app has gotten a lot slower and crashes a lot
Very safe
Very safe app
So frustrated
It’s been well over a week since I’ve had a service on wag yet I’m being told I can’t request a service for the next 24 hours due to cancellations…. This makes no sense as there have been no services for me to even cancel for weeks at this point. This app is used to support my income so an issue like this is infuriating!!!
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support team negligence
pet owner retaliated against me for filing a safety report and wag support has been beyond unhelpful. wag does not care about pets or caregivers and if you are ever in a situation where you need help they will not support you, please find a different app both for the safety of yourself and your clients
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Deleting the app
I’m deleting the app since I can’t log in and it says I need to wait to be approved as a sitter. It’s been months and I have tried to ask how long on average do sitter take to be approved. No response on wag’s end. Will also not be seeing the wag app as a pet parent. Deleting both of wags apps.
Private equity ruins another good thing
No customer/walker support, bare bones app made up of spaghetti code, and ever shrinking use by customers.
new update sucks
I just wrote a whole review and Apple deleted it😒. The new interface is harder to navigate them the old one they added unnecessary features when they just needed to fix small things like Walker’s being able to properly cancel without having to say that your dog died or you broke your toe or got into a car accident or something like that because sometimes an emergency comes up that is not a dire situation but you still need to cancel a walk. and you’re unable to do that on the app without having to pester the pet parent and possibly have them get charged for it. I absolutely hate the new op in section. I feel that it’s unnecessary for other walkers to see how many people have chosen to request for a dog walk. It is only necessary for the parent. If there’s too many walkers that have opted in it can deter somebody who might be good for the walk from actually requesting and if there’s zero option, people might assume that it’s for a bad reason. And nobody asked for on top of that. Also, the fact that the A$AP walk times are not explicitly labeled defeats the whole purpose because how am I supposed to know how soon the walk is if you don’t show it they used to show it before. Overall, I think they made a lot of bad changes in this update and I don’t really like it. As a person that actively uses wag and didn’t really mind the old interface just thought it needed some adjustments.
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Not easy to make money on purpose
Well, I can never give a negative review to something that allows me to make funds to support myself and family; I do have to pull back my five star review because I feel like Wag! as a company makes it purposefully hard for you to obtain walks unless you’re “pre-approved”, and pre-approval only happens for last minute ASAP walks that genuinely give you 20-30 minutes to arrive and/or if you’re apart of their paid community “Wag Pro”; while it’s not the most costly thing in the world at $129.99 it is certainly a large chunk of my first weeks earnings.
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Great App !!
I’m a dog sitter and love being connected through this App
Not not user-friendly for employee
Can’t really change your rates or communicate with Client before accepting a booking. Which to me can add into safety concerns because if you cancel booking after you’ve accepted one you will get fined. But you can’t meet a client and know if you feel safe with their pet until you accept a booking. You can’t communicate with the parent before a booking either in regards to the price range or the times that are asked.
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