Paxton Connect User Reviews

Name: Paxton Connect
Rating: 4.48542 (686 reviews)

Paxton Connect

Paxton Access Ltd

🔧 Utilities

💼 Business

What users say

Summarized from real user reviews of Paxton Connect. Based on 686 reviews and a 4.5/5 average, it highlights the 2 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

🚀Fast loading
👍Overall functionality is good

Negative things

🐛Frequent crashes and connection issues
👎Poor user interface and user experience
🔒Security and login problems
🔋App drains device battery

Top reviews

Most Recent Highest Rated Lowest Rated

P10

Remote and push notifications, faster loading of app. The ability to make changes to rte to not open doors but to log as a valid exit. Remote input and output boards.

Queball4u

5 months ago

poor technically

the app always needs resetting so poor functionality. just works fir a few days then stops!

GazzaMMB

5 months ago

Slow and missing important feature

First of all, we really enjoy installing Paxton systems, and it’s the only brand we offer to our clients. That said, both the desktop software and the mobile app are missing two major features we’ve been waiting on for a long time.
1. Remote login—especially through the app—is very slow and often laggy.
2. The most important missing feature is a Dark Mode option. The bright interface is hard on the eyes and makes programming or servicing the system uncomfortable, especially during extended use.

I truly hope this feedback will finally be taken seriously and addressed in a future update.

Arman Davtyan

5 months ago

Users section

This app needs a serious update. It’s absolute trash. Continuously logs you out. The Users section is worthless. Do better.

It’s been 3 months

a year ago

Response from developer

Hi It’s been 3 months, there is a new update for the Paxton Connect app now available, hopefully this has resolved your issue. If not, please let us know and we'll ask our Support team to connect with you for further troubleshooting.

RH

I have to close and open the app multiple times before it will connect to my access control system

New store12

a year ago

Response from developer

Hi New store12, the latest version of the Paxton Connect app, released on 17th Jan, should resolve this issue. Are you running the latest update? If so, and you're still experiencing this issue, please contact or Support team for assistance: https://www.paxton-access.co.uk/contact-us/

Service manager

Your service is horrible, the cameras never connect and residents can not fob in half the time!

Not happy #2!

2 years ago

Response from developer

Hi Not happy #2!, thanks for sharing your feedback, we're sorry to about the issues you're experiencing with your Paxton system. We're certain our Support team will be able to resolve this for you. You can reach them by phone, email, or live chat here: https://www.paxton-access.com/contact-us/ Thank you.

App doesn’t work

This app has not worked at our place of business for two months… Let’s go!

Non thanks

2 years ago

Response from developer

Hi Non thanks, there is a new update for the Paxton Connect app now available that should resolve this for you. If not, please get in touch with our Support team: https://www.paxton-access.com/contact-us/. We'll do all we can to help you with this issue.

Error on startup

Has error every time I login to
The site.. can’t find any help

Martin Astley

2 years ago

Paxton10 Functionality good

Overall works well.

Edit: App appears broken with the latest Paxton10 update which changed the URL to p10remote.com. Now unable to connect, or add new Paxton10 sites

bottswana5

2 years ago

Can’t log in

Ever since the new update we can’t log on to the app. Tried troubleshooting with your techs and nothing worked. Needs fixed asap.

It’s been 3 months

2 years ago

Response from developer

Biometrics only

Nearly impossible to use without biometrics, have to manually enter password every time you open app.

GJMoe

2 years ago

Net2 Pro

Can we please make a version of the app that users of Paxton net2 pro can open doors only currently only admin can use this app and you seem to be developing a lot for paxton10 and not much for net2 pro customers

WeeGM

2 years ago

Login issues

Haven’t been able to login with my iPhone since August. The app just stopped working. Once credentials are entered, I press login and nothing happens….????

Kaijudad

2 years ago

Response from developer

Hi Kaijudad, we’re sorry to hear you’ve not been able to log in since August. Please get in touch with our Support team on 01273 811 011, by email at support@paxton.co.uk, or on live chat on our website: https://www.paxton-access.com/contact-us/. We'll do all we can to help you with this issue.

Rarely works

Since moving into my new apartment, they don’t give extra key fobs. So I have to rely on the app to let my babysitter in for my daughter. The amount of times it doesn’t work just in over a month is ridiculous

Cusoccer

2 years ago

Response from developer

Hi Cusoccer2, we’re sorry to hear you’re experiencing issues with Paxton Connect. Please get in touch with our Support team on 01273 811 011, by email at support@paxton.co.uk, or on live chat on our website: https://www.paxton-access.com/contact-us/. We'll do all we can to help you with this issue.

App stopped working

App has now stopped working, keep getting error on start up option to retry or logout neither of which makes a difference works on my colleagues but not mine.? Any ideas.

Denb@

2 years ago

Great app

Love it app for on the go management

Adams14 lock dude

2 years ago

Remote connection

The latest update to this app has made it worse. For some reason I am now unable to click on a camera to view it live or recordings, it just greys out and won’t open.

Rich26543578

2 years ago

Can’t log in

After the update to the app a few weeks ago, we can no longer log in on our phones. Web interface still works.

Rob123123

2 years ago

Response from developer

Hi Rob123123, we're sorry for any disruption this has caused you. We're aware of an issue and our Technical Support team will be able to resolve this for you. You can reach them by phone: (877) 438-7298, or by email: supportUS@paxton-access.com.

Good start, but more function needed

This is a good simple interface to get to a Paxton Net2 system. You can do basic administration. However, it only has very limited capability compared to the desktop app.

CGT1276854

2 years ago

Response from developer

Hi CGT1276854, thank you for your feedback. Paxton Connect is designed to provide basic administrative functionality for Net2, but we’ll share your comment with our Development team for consideration in future updates.

Poor user interface, server side unreliable

This app has a clunky and unintuitive user interface. Worse however is the poor reliability of the Paxton server we experienced. This is now being removed from our site

Andy82648262837463