Getting stuck
Getting stuck on proof identity section when signing up.
All that comes up on my phone is please confirm after I type my address in and that’s where I’m stuck
All that comes up on my phone is please confirm after I type my address in and that’s where I’m stuck
Unable to log-in?
Always, always unable to login for a reason or another.
Great idea
Pearler app has the ability to deposit money into the Pearler account however, very slow and clunky when trying to withdraw money. Since i last withdrew funds Pearler has added more security measures to verify that it is you withdrawing. This should have been addressed to us the consumer when introduced to avoid the unnecessary delays occurring when withdrawing.
Effectively Pearlers is sitting on the users money for days.
Effectively Pearlers is sitting on the users money for days.
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App Needs Major Improvements
Your app still needs a lot of work. 🤯
I can’t make any transactions or even change my phone number. It keeps sending me to broken pages or pages that don’t exist. To make things worse, I can’t close my account because I can’t sell my shares without updating my phone number, and I can’t update my phone number.
What a nightmare. Please fix these issues.
I can’t make any transactions or even change my phone number. It keeps sending me to broken pages or pages that don’t exist. To make things worse, I can’t close my account because I can’t sell my shares without updating my phone number, and I can’t update my phone number.
What a nightmare. Please fix these issues.
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New investor
Terrible couldn’t login to the app the support doesn’t even know why I couldn’t invest. All in all a bad experience and now can’t even make a new account. Need to make it easier for new investors
Very pleased
Been very happy with platform so far and customer service was great to set up me up so quickly.
The best
Easily the best and easiest investing app for Aussie investors. I love the exposure to the US market too if you want that, and long term focus
Buggy and crashes
Brand new customer, keen on using all of pearler’s fantastic wealth management and investing tools. But Jesus this app is buggy, unresponsive and crashes at the slightest workload. I have a 15 plus so it’s not my fault.
So many glitches
.
Not worth it
I tried moving my portfolio to Pearler. The team is engaged and tried to help but is not able to provide reasonable supports. I was asked to upload the same document wet signed in three different versions and encountered multiple bugs. Ultimate had to another broker.
To hard to take out money
It takes seconds to have your money transferred into the app but I had to take money out for an emergency its been more than a week and i still havent got the money. wouldn’t recommend
Whoever codes this app needs to be fired
Good investment service I guess? Shame about the app. Login issues constantly. EDIT: now that headstart has shutdown it says I need to join pearler plus to automate the kids investments hahaha what a scam
“Assets Missing”
Forced addition of “Assets Missing” section to home page in update is 👎
Inconvenience marketing.
The regular prompts on the homepage weren’t enough?
These are optional pearler products. I’m not missing them, I don’t want them.
Inconvenience marketing.
The regular prompts on the homepage weren’t enough?
These are optional pearler products. I’m not missing them, I don’t want them.
This pains me
Pearler - I love you, I really do. So this pains me to say - but the app is rubbish.
I get you have probably vibe coded or. Or perhaps you haven’t and you should. I don’t know. Either way it’s rubbish.
I constantly have to 2FA. Like inside my secure iPhone I have to 2FA every single time to get into the app. Wtf?
I tried to see if I can disable all security settings (because basically it’s so annoying I’d rather it be unsecured than this) but all the menu tab items don’t work.
I’m running latest iPhone and latest OS so I’m afraid it’s definitely you, not me.
Even when you get in it feels like an app built slightly before apps existed. Actually I don’t know, maybe it’s great, but I restarted it 4 times tonight and still the nav bar doesn’t work.
Like I say, pains me to say, as I love you guys overall and I invest regularly via you, but that’s via web rather than this….whatever this is.
I get you have probably vibe coded or. Or perhaps you haven’t and you should. I don’t know. Either way it’s rubbish.
I constantly have to 2FA. Like inside my secure iPhone I have to 2FA every single time to get into the app. Wtf?
I tried to see if I can disable all security settings (because basically it’s so annoying I’d rather it be unsecured than this) but all the menu tab items don’t work.
I’m running latest iPhone and latest OS so I’m afraid it’s definitely you, not me.
Even when you get in it feels like an app built slightly before apps existed. Actually I don’t know, maybe it’s great, but I restarted it 4 times tonight and still the nav bar doesn’t work.
Like I say, pains me to say, as I love you guys overall and I invest regularly via you, but that’s via web rather than this….whatever this is.
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Glitch Haven
This app is so glitchy it makes using the platform a real pain. Data doesn’t show, accounts don’t link properly, buttons to edit don’t work as intended, Face ID login stops working, keypad to enter mfa codes disappear when you return to the app. Overall a real pita to use
Annoying
Doesn’t let me sign up
Haven’t even got started yet
I was so excited to try this app after researching all the brokering options available, but I’ve had it several days and haven’t even been able to start! The initial login and subsequent set ups have not been user friendly.. buttons not working, error codes, trying to transfer holdings but requested documents not uploading because the files are too big or the type is incorrect! Alas, I will persevere and hope to actually use it for its main purpose soon.
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Response from developer
Hi, sorry for any inconveniences this might have caused. Could you reach out to in app support or contact us on help@pearler.com so we can identify and fix the problems your having.
Basiq Consent
Cannot easily withdraw consent for basiq despite link in email indicating I would be able to
Buggy
Core functionality works but just has an overall buggy feel. Verification process is a pain.
horrible signing in process
i have been trying for the better part of an hour and a half to sign up. as a beginner this is discouraging me from wanting to use the app as my first investment account. when it comes to customer service it is all automated with little help for actual problems as there aren’t specific answers.
