Don’t download
After a while it asks to verify and it’s already verified my device before but hasn’t detected it and now keeps asking to contact customer service. I am in a different country and not able to contact Australian number.
Authenticator Never works - We are now completely moving our banking to another bank.
I have spoken to Macquarie staff multiple times, they have reset stuff on their end. I have signed out of the app, deleted the app, shut down the phone and reinstalled the app while staff on the phone and it still won’t work so I am unable to check any of my accounts. Macquarie also won’t allow me to use any another Authenticator so I am stuck not being able to check my own accounts online and having to call. I am now in the process of completing moving banks as this is just not acceptable for an online banking platform.
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Broken and redundant app
Deleted the app because it hasn’t asked for verification in months. Out of the blue it asks for verification again whilst just trying to transfer to a friend for dinner. Asks me to ‘open Macquarie authenticator on my other device’. There is no other device. In the end it was easier to transfer to Commbank and send from there. Ridiculous.
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Can’t activate notifications
Update: Mar 2026
Version 4.1.3 has not fixed anything. I still don’t receive codes despite Macquarie Bank having to make me manually verify my information and devices. Macquarie Bank customer service is also using redundant support guides and has repeatedly given me incorrect information regarding troubleshooting of this app version. Not a good look.
Update: Jan 2026
Version 3.35 has not fixed the notifications issue or the broken ‘enable’ button. I wanted to point out, customer support has been repeatedly notified, yet the issue still persists.
Original:
This app requests notifications to be enabled for the app to work, the problem is the app isn’t allowing notifications to activate even if the device has it enabled. Therefore the app is completely useless until the issue is fixed. Zero stars if I could go lower.
Version 4.1.3 has not fixed anything. I still don’t receive codes despite Macquarie Bank having to make me manually verify my information and devices. Macquarie Bank customer service is also using redundant support guides and has repeatedly given me incorrect information regarding troubleshooting of this app version. Not a good look.
Update: Jan 2026
Version 3.35 has not fixed the notifications issue or the broken ‘enable’ button. I wanted to point out, customer support has been repeatedly notified, yet the issue still persists.
Original:
This app requests notifications to be enabled for the app to work, the problem is the app isn’t allowing notifications to activate even if the device has it enabled. Therefore the app is completely useless until the issue is fixed. Zero stars if I could go lower.
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Unable to access my account
The app has apparently been updated by Macquarie but now I can’t access my account?????
