Almost poetically useless
I truly cannot see how this is anything other than a severely downgraded version of Google authenticator. If the app offloads from your device it will require you to call Macquarie (within business hours, naturally) which is extremely inconvenient on a device with lower storage. Not to mention that you must click three (3!) confirmation prompts EVERY SINGLE TIME you do anything in the app because they clearly think you are stupid.
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Seamless
I’ve only just installed this app but so far it works seamlessly. I had another banking security app that was just a glorified 2fa app with no other integration. This works automatically so you don’t need to do anything. My experience so far, at least.
Don’t download
After a while it asks to verify and it’s already verified my device before but hasn’t detected it and now keeps asking to contact customer service. I am in a different country and not able to contact Australian number.
Authenticator Never works - We are now completely moving our banking to another bank.
I have spoken to Macquarie staff multiple times, they have reset stuff on their end. I have signed out of the app, deleted the app, shut down the phone and reinstalled the app while staff on the phone and it still won’t work so I am unable to check any of my accounts. Macquarie also won’t allow me to use any another Authenticator so I am stuck not being able to check my own accounts online and having to call. I am now in the process of completing moving banks as this is just not acceptable for an online banking platform.
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Broken and redundant app
Deleted the app because it hasn’t asked for verification in months. Out of the blue it asks for verification again whilst just trying to transfer to a friend for dinner. Asks me to ‘open Macquarie authenticator on my other device’. There is no other device. In the end it was easier to transfer to Commbank and send from there. Ridiculous.
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