Bad app
Terrible app, performs terribly. Layout needs work.
The app has a bug for changing the address
The app does not accept same address for residential and postal address and no option to make them the same! Also, the app button for contact us doesn't work and enters none sense customer ID!
Difficult to use
Would love you to take some tips from westpac. I’m forced to move due to my mortgage being with St George but I really don’t like it. It’s definitely not made simple like westpac is. Really dislike it and hope that you make it easier to use very soon!
Outdated and prone to crashing
Might as well go to another bank all together
Junk
A mess of native app and web pages accessed via the app that kind of work sometimes. But mostly don’t. Sometimes you’re getting logged out to use a feature. Or documents simply don’t download and you have to kill the app because there’s no timeout. Or you reopen it after doing something else and it’s just a white screen.
Tapping iOS notifications from the app don’t take you to the transaction info. They take you to the notification settings in the app. What were the devs thinking?
Feels like a bunch of project managers have utterly failed to comprehend how a banking app should work.
Update: the developers response, suggesting I “uninstall and reinstall the app” is hilariously telling about how the app is managed by St George. I’m criticising the app and its UX guys. It’s a badly written app, not an issue logging in or some cache needing clearing.
Tapping iOS notifications from the app don’t take you to the transaction info. They take you to the notification settings in the app. What were the devs thinking?
Feels like a bunch of project managers have utterly failed to comprehend how a banking app should work.
Update: the developers response, suggesting I “uninstall and reinstall the app” is hilariously telling about how the app is managed by St George. I’m criticising the app and its UX guys. It’s a badly written app, not an issue logging in or some cache needing clearing.
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