Just AWFUL
First review I’ve ever left on an app - this app is SO BAD I felt compelled to warn others before they take out a home loan with this bank or open an account and have to deal with this tragic app.
Basic functionality is missing; no way to check which of your accounts your cards belong to and I have been on hold over 30 minutes waiting to speak to a person so that they can tell me over the phone. Absolutely insane in 2026 that an app for a bank of this size is so clunky and lacks such basic functionality.
Avoid!
Basic functionality is missing; no way to check which of your accounts your cards belong to and I have been on hold over 30 minutes waiting to speak to a person so that they can tell me over the phone. Absolutely insane in 2026 that an app for a bank of this size is so clunky and lacks such basic functionality.
Avoid!
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LLulu20110
Behind other banking apps
In this day and age it should be quite simple to have a decent app. I find it clunky and hard to use. The details of my mortgage on my app are often not accurate and up to date. An app like this may of been good back in 2015 but not now, especially if they would like to keep up with their competitors.
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EIEh didn't dj fine dj idnebxo
Congratulations on the worst app of the year
I have tried in vain to have a new debit card delivered, even went to a westpac branch last week that has not resolved issue, input a complaint on line over the weekend - I am closing all of our accounts - ridiculous it’s been 4 weeks and I can’t even use my card in my Apple wallet - I’m done -
MMissmatchrat
Horrifically bad app in 2026
No notifications, constant web UI loading, it’s an ugly website crammed into an app container.
SSomeGuyNearby
The Worst Netbanking App
This is the only netbanking app which, for security reasons, turns off quick login / biometrics (eg Face ID) every so often. Every couple of months I need to visit an actual branch simply to check my mortgage. None of my other similar apps (banking, credit cards, mygov, ATO) have this requirement. Absolute punish.
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Bboyjames





